Can You Cancel Walmart Orders? The Complete Guide

Online shopping has become an integral part of our daily lives. The convenience of browsing and purchasing items with just a few clicks makes the online shopping experience incredibly seamless. Walmart, being the largest retailer in the world, offers an expansive range of products on its online platform at budget-friendly prices.

However, with the ease of online ordering comes the risk of impulsive purchases or ordering something by mistake. We’ve all been there – waking up the next morning with regret over a late-night shopping spree.

So, can you cancel an order from Walmart if you change your mind?

Yes, you can cancel a Walmart order easily if you act quickly!

In this comprehensive guide, we’ll cover everything you need to know about canceling Walmart pickup and delivery orders. You’ll learn how and when you can cancel Walmart orders placed online, what to do if Walmart cancels your order, the retailer’s return policy, and so much more. Let’s dive in!

When Can You Cancel a Walmart Online Order?

Walmart allows customers to cancel an order with ease if certain conditions are met. Here are the scenarios when canceling a Walmart order is possible:

Within 30 Minutes of Placing the Order

This is the easiest time frame to cancel your Walmart order. As long as you act within 30 minutes of placing an order on Walmart.com, you can request a cancellation smoothly.

To cancel, simply log into your Walmart account, navigate to purchase history, select the order in question, and choose the “Request Cancellation” option if it appears. After submitting the request, watch out for a confirmation email from Walmart indicating that your order has been cancelled successfully.

Before the Order Ships Out or is Ready for Pickup

Even if the 30-minute mark has passed after ordering, you may still be able to cancel your Walmart order if it hasn’t shipped yet or been prepared for pickup.

Follow the same steps outlined above – log into your account, check purchase history, select the order, and click “Request Cancellation” if visible. As long as your order is still in the processing phase and hasn’t left the warehouse, cancellation should be possible.

Item Availability Changes Before Walmart Processes the Order

Sometimes an item you purchased may go out of stock before Walmart gets around to processing your order. When this happens, Walmart will cancel the order on their end and notify you via email.

You won’t be charged in this case, and will receive a refund for any amount already paid for an order canceled due to inventory unavailability.

Pricing Errors or Other Incorrect Listing Details

Mistakes happen, and incorrect product info like pricing errors occasionally occurs on Walmart.com listings. If Walmart identifies such an error on an item you bought, they may proactively cancel the order and let you know why.

This is done to avoid fulfilling orders for mispriced or incorrectly listed items. You won’t be charged if Walmart cancels your order for this reason.

Step-by-Step Guide on How to Cancel a Walmart Order

Ready to cancel your Walmart purchase? Here are step-by-step instructions to cancel a Walmart order placed online:

Cancel a Walmart Order on Walmart.com

1. Visit Walmart.com and log into your account.
2. Click on “Purchase History” to view your past orders.
3. Identify and select the order you wish to cancel.
4. Scroll down to the bottom of the order details page.
5. If the “Request Cancellation” option appears, click on it to initiate the cancellation process.
6. Wait for an email confirmation from Walmart indicating your order has been cancelled.

How to Cancel an Order on the Walmart App

Cancelling an order via the Walmart app takes just a few taps:

1. Open the Walmart app on your device and select “Account” from your profile menu.
2. View your full order history within your account.
3. Find the order you want to cancel and tap on it.
4. If the “Cancel” option displays, click on it to cancel that order.
5. Look out for a cancellation confirmation email from Walmart.

And you’re done! Those are the basic steps involved in cancelling Walmart orders either on the website or mobile app.

What to Do If You Can’t Cancel a Walmart Order

Sometimes, you may follow the cancellation process but find that the “Request Cancellation” or “Cancel Order” option doesn’t appear for your Walmart order.

So what should you do if you can’t cancel a Walmart order?

Here are your best options when cancellation isn’t possible:

Contact Walmart Customer Service

Reach out to a Walmart customer service representative, especially if your order has yet to ship out. Explain that you need to cancel the order, and ask if they can intercept it before it’s sent out.

If you act quickly enough, a customer service agent may be able to cancel the order on their end before it is fulfilled and shipped.

Wait for the Order Delivery

If customer service informs you that cancelling is no longer possible, you’ll simply have to wait until the order arrives at your address as originally planned.

Once delivered, you can initiate a return and get a refund by following Walmart’s return policy.

Return the Order After Delivery

When cancellation isn’t an option anymore, your last resort is returning the item. Walmart allows returns and refunds on most goods within 90 days of delivery.

To start the return process, log into your Walmart account, select the item you want to return, choose a return reason, and print a return shipping label. You can then mail it back to Walmart or drop it off at a store.

Walmart’s Return Policy: How to Return Items Purchased Online

Missed the window to cancel your Walmart order? No worries, you can still return most items for a refund under Walmart’s return policy:

• Walmart accepts returns and exchanges on most new items within 90 days of receiving your delivery.
• Some categories like groceries or TVs above 50-inches have shorter return windows, so check your order confirmation.
• To start a return, log into your account, select the item, pick a return reason, and choose to mail it back or return in-store.
• Print the return shipping label or store return barcode provided after requesting a return online.
• Returns and exchanges are free as long as you follow the policy guidelines.
• Unopened items that are resalable can be exchanged for another item or refunded in full.
• Opened, used, or damaged products may still be refunded but are subject to a restocking fee.
• Simply being dissatisfied with an item you purchased isn’t alone grounds for returning opened products.
• Items purchased from third-party Walmart Marketplace sellers have separate return policies set by the individual retailer.
• Fees for Walmart Financial Services like bill payments and money transfers are non-refundable.
• You can track return status and refunds from your online Walmart account. Expect 2-3 business days for refund processing.

As long as you start a return within the allowed time frame, you can get your money back on most Walmart purchases that don’t work out using their standard return process.

What Happens If Walmart Cancels My Order?

If Walmart cancels your order, here’s what to expect:

• You won’t be charged for the order since it was cancelled before being processed and shipped.
• Walmart will send you an email notification explaining why your order was cancelled by them.
• Common reasons for Walmart canceling orders include item out of stock, order limits reached, pricing errors, payment processing problems, or shipping method issues.
• You should receive an immediate refund if you already paid for an order that Walmart later cancels.

Frequently Asked Questions About Cancelling Walmart Orders

How Long Do I Have to Cancel a Walmart Order?

You typically have 30 minutes from when you place the order to cancel it through Walmart’s system directly. After 30 minutes, cancellation is not guaranteed.

Can I Cancel a Walmart Grocery Pickup Order?

Yes, you can cancel a grocery pickup order up until your scheduled time by logging into your Walmart account and selecting “Cancel This Order” on the order details page.

What Happens If I Don’t Pick Up My Walmart Order?

If you don’t pick up the order within 7 days, Walmart will cancel it, refund your money, and return the items to stock. They may contact you to reschedule pickup during that window.

How Do I Return a Walmart Order by Mail?

Print a return shipping label through your Walmart account and send the item back to Walmart using the label. You can drop it off with USPS or FedEx. Include the original packaging and any accessories.

Why Would Walmart Cancel My Order?

Common reasons Walmart cancels orders include out of stock inventory, order limits being reached, payment issues, problems verifying information like your address, and unavailable shipping options.

How Long Does Walmart Take to Refund a Canceled Order?

If you cancel within 2 hours, the refund is immediate. Beyond 2 hours, expect 2-3 business days. For credit cards, plan on 5-10 days to see the money back in your account.

The Bottom Line

Walmart aims to make the ordering and cancellation process straightforward for customers. You can easily cancel a Walmart order within 30 minutes or before it ships. If past that point, you’ll have to wait for delivery to return items for a refund.

Knowing Walmart’s timelines, return policy, and cancellation process helps ensure a smooth experience. We hope this guide provides the details you need to handle order changes or cancellations from Walmart.