How to Easily Cancel Your Ladder App Membership & Subscription?

Are you looking to cancel your Ladder app subscription? As a popular fitness app that provides customized strength training workout plans, you may have signed up initially interested in getting in better shape. But over time, you might decide the membership no longer fits your needs or budget.

The key question is: how do you actually go about canceling Ladder if you no longer want to pay the monthly fee? The short answer is that you need to contact Ladder customer support via email or phone. However, there are a few key things to know about the cancellation process.

In this comprehensive guide, we’ll cover everything you need to know to successfully cancel your Ladder app membership and subscription, including:

• What is the Ladder app and what makes it unique
• Reasons you may want to cancel
• Step-by-step instructions for canceling via the app, email, and phone
• Other cancellation methods like uninstalling the app
• Important details about the cancellation process
• Fitness app alternatives to consider after canceling

Let’s start by understanding exactly what the Ladder app is all about…

What is the Ladder App?

The ladder app is a fitness app that focuses specifically on providing customized strength training workout programs and coaching. Developed by Milton Finch, Inc., it aims to give busy people looking to get fitter and stronger a simple way to engage in progressive strength training without all the guesswork.

Here are some of the key features that makes Ladder unique:

• Personalized weekly workout programming tailored to your goals
• Audio coaching and video demonstrations for guidance
• Custom plans created by expert coaches
• Uses your feedback to modify programs over time
• Works for both gym and home workouts

The app aims to make it as easy as possible to fit strength training into your life. By taking out the hassle of trying to determine the right approach each day, it helps keep you accountable.

Over 200,000 people have downloaded Ladder to date. And on average, users share that it has helped them get fitter, stronger, and feel more energetic in their lives.

But there’s always a chance that at some point, you feel it’s no longer providing value equal to the subscription cost or you want to switch programs. If so, canceling is an option.

Why You Might Want to Cancel Your Ladder Membership

There are a few common reasons you may be considering how to cancel your Ladder app subscription:

• You aren’t using it enough to justify the monthly cost
• You’ve found a less expensive fitness app option to switch to
• You want to try a new or different training program altogether
• You’ve reached your initial workout or fitness goals using the app
• You prefer working with an in-person personal trainer
• You want to switch to group fitness classes at your gym
• You had customer service issues with Ladder support

The majority of cancellations happen simply because users aren’t utilizing Ladder enough to see value in the auto-renewing charge hitting their credit card each month.

Life gets busy and workouts sometimes need to take a backseat. If you didn’t put the app to use much last month, the idea of being charged again this month can be frustrating.

That leads users to search for “how to cancel ladder” and evaluate their options.

The good news is that canceling the membership is relatively straightforward if you follow the proper steps. Let’s look at how to cancel via the Ladder Teams app first…

How to Cancel Ladder Through the App

If you downloaded Ladder directly on your Android or iPhone, then technically canceling through the app itself may be the simplest approach.

Here is how to cancel your Ladder subscription directly on your mobile device:

1. Open up the Ladder app on your phone
2. Tap your profile icon to access your account
3. Select “Settings” and then “Manage Membership”
4. Choose “Cancel Membership”
5. Slide the toggle to confirm cancellation

Once you complete this process through the Teams app, you’ll receive an email confirming your cancellation was successful.

Do keep in mind that the cancellation won’t take effect immediately. We’ll cover more details on that shortly.

But first, let’s explore other popular cancellation methods…

Canceling Ladder via Email and Phone

Two other simple options for canceling your Ladder subscription are calling Ladder support or emailing them.

Here are the Ladder cancellation details:

Email: [email protected]

Phone: 866-800-4640

To cancel via email, simply send Ladder customer support a message requesting that they cancel your membership.

Be sure to include key details like:

• Full name on your Ladder account
• Email address associated with it
• Reason for wanting to cancel

The Ladder support team aims to respond to emails within 48 hours. After confirming your request, they will take steps on their end to terminate your subscription in their system.

You’ll then receive a confirmation email that your account has been successfully canceled.

If speaking to someone over the phone is easier for you, call 866-800-4640. Let the Ladder customer service agent know upfront you want to cancel your membership.

They will ask for account details to verify your identity. After confirming cancellation is what you want to proceed with, they will process the request while you are on the call.

Before finalizing cancellation, they often will ask for feedback on why you are cancelling Ladder. This market research can help the company enhance the app over time. But don’t feel pressure to respond if you don’t want to.

Either way, after emailing or calling, be sure to follow up if you don’t receive a cancellation confirmation from Ladder within a business day or two at the most. Technical issues causing delays do very rarely happen.

Other Cancellation Methods

We just covered the three main ways to cancel Ladder – through the app, via email, and over the phone.

But users sometimes get creative if they run into obstacles with these approaches.

Here are a few other methods that may technically stop charges, but they do not actually communicate clear intent to cancel like Ladder requests. We suggest sticking to the main methods where possible.

• Turn off auto-renewal in Ladder account settings
• Block charges from Ladder with your credit card company
• Submit DMCA takedown request of Ladder mobile app
• File complaint about Ladder with Better Business Bureau
• Delete Ladder app from your device (doesn’t cancel account)

The most common in this list is simply deleting the app from your iPhone or Android device. This makes practical sense if wanting to prevent usage and temptation to second guess cancellation.

However, understand that deleting the Ladder app alone does NOT actually cancel your subscription. You’ll continue being billed each month unless taking further steps to communicate cancellation via email/phone.

So if deleting the app for practical purposes, also be sure to call or email Ladder to terminate billing.

What to Know About the Ladder Cancellation Process?

Now that we’ve covered the various methods to cancel Ladder, let’s discuss some key details about the cancellation process:

• Cancellations Take Effect Next Renewal Cycle: Your Ladder cancellation won’t end your access to the app right away. You’ll retain full access to it until the end of your current billing cycle when the next renewal payment would process.

For example, if you cancel halfway through your monthly billing cycle, you’ll still be able to use Ladder for the remainder of that month. This enables you to wrap up any saved workout programs or features during the period you already paid for access to.

You would receive back the full initial payment minus the standard one month membership rate at that time. And your access would downgrade to a single one month membership without autorenewal.

• Full Refunds Offered Within 30 Days of Purchase: Cancel within 30 days of first purchasing a Ladder subscription, and you qualify for a complete full refund.
• You Can Pause Rather Than Completely Cancel: If you want to take a break from Ladder for a bit rather than outright canceling the membership, you do have the option to temporarily pause your account for up to one month. To pause, you’ll again need to contact the Ladder support team via email or phone.
• Free 7 Day Trial Available: If you want to give the Ladder app a test run before paying, they do offer all new users a 7 day free trial. You just need to start the trial within 90 days of first creating a Ladder account. If continuing beyond the trial, you’ll automatically shift into a paid subscription model with monthly recurring charges.

Ladder App Alternatives to Consider

If after learning the cancellation details you decide Ladder no longer meets your needs, no worries! There are plenty of alternative fitness apps focused on strength training workout programs that you might want to consider as a replacement.

Here are some top-rated alternatives to Ladder that provide customized training programs:

• Future – Also uses on-demand audio coaching tailored to your goals. Doesn’t require equipment so can workout anywhere.
• PumpUp – Features instructor-led video training programs across strength, HIIT, yoga, and more. Very social and motivational.
• Nike Training Club – One of the most popular free fitness apps with diverse workout programs.
• Fitbod – Like Ladder, creates daily workout routines for you based on goals, ability, equipment available and more.

And if you end up missing some of aspects that make Ladder unique like the custom audio coaching, you are always able to resubscribe in the future.

Many past users have reported that after trying alternatives, they end up coming back to Ladder down the road after realizing nothing else quite compares for their needs.

Conclusion

We just covered everything you need to know about going through the Ladder cancellation process including key details around timelines, partial refund eligibility windows, and alternatives worth considering if you do decide to cancel.

The three main methods of canceling Ladder summarized again:

• Through the Ladder app
• Emailing Ladder customer support
• Calling Ladder support

When notified, they will terminate your subscription effective at the next billing renewal date. That enables you to continue accessing on-demand coaching and customized workout routines during the remainder of your already paid-for term.

Hopefully this guide gave you clarity that canceling your Ladder membership does not require jumping through hoops. Just tap the Ladder mobile app, shoot a quick email, or make a fast call at your convenience.

While Ladder may not be providing the value you hoped at this stage, any of the outlined alternative fitness apps are capable of helping you progress towards your strength training goals. And thanks to this cancellation info, you can now easily shift gears to find the right program that best fits your changing needs.