Frustrated Trying To Cancel StubHub Tickets? Here's A Guide

Have you ever scored amazing tickets on StubHub for a concert, game, or show you were excited to attend, only to have something come up that prevents you from going? Or perhaps you accidentally purchased the wrong event tickets on StubHub and now need to cancel the order.

We’ve all been there – life can throw curveballs that alter our plans. Now you’re stuck with StubHub tickets you can no longer use. Can you cancel a StubHub order?

The short answer is – sometimes you can, but StubHub’s cancellation policies are strict. While refunds or exchanges aren’t guaranteed, it is possible to cancel StubHub tickets in certain situations if you understand the process.

This detailed guide will walk you through everything you need to know about canceling StubHub orders, from checking eligibility to contacting customer support for help. With the right information, you can swiftly handle a StubHub ticket cancellation with minimal hassle.

We’ll cover:

Reviewing StubHub’s cancellation policy fine print
Steps to initiate cancellation of tickets
Getting StubHub support for your cancellation case
Confirming your cancellation went through
Alternatives if your cancellation is denied
And much more!

By the end of this guide, you’ll be a pro at navigating StubHub’s cancellation system and policies. Now let’s get started!

Table of Contents

Overview of Canceling StubHub Tickets

Before we dig into specifics, let’s quickly recap some background on StubHub and the cancellation process:

What is StubHub?

StubHub is an online marketplace for ticket resales, allowing fans to easily buy and sell tickets to sporting events, concerts, theater shows, and other live events.

With interactive seat maps and all fees displayed upfront, StubHub aims to provide a transparent marketplace for ticket transactions. Buyers are protected via StubHub’s FanProtect Guarantee.

Why Would You Need to Cancel StubHub Tickets?

There’s a few common reasons you may need to cancel a StubHub order:

You can no longer attend the event
You purchased the wrong date or event accidentally
You found a better deal on tickets elsewhere
The event was postponed, rescheduled, or fully canceled

Can You Cancel StubHub Orders?

In most cases, StubHub does not allow ticket purchases to be canceled or refunded. Their policy states all sales are final.

However, there are some exceptions where cancellations are possible based on the event status or eligibility for StubHub’s guarantees.

How Do You Cancel a StubHub Order?

To request cancellation of a StubHub order, you would:

Log into your StubHub account
Navigate to your order history under “My Tickets”
Select the “Cancel Order” button on the order details page
Follow prompts to confirm cancellation and reason

However, approval from the seller is also required in most cases. Read on for full details!

Checking if Your StubHub Order is Eligible for Cancellation

Before taking any action, you need to check if your specific StubHub ticket order is even eligible for cancellation. Let’s review StubHub’s policies.

Reviewing StubHub’s Cancellation Policy

StubHub’s cancellation policy is outlined on their website here. Some key points:

All sales are final – tickets cannot be canceled or refunded in most cases
Exceptions can be made for canceled, postponed, or rescheduled events
StubHub guarantees refunds if tickets are invalid or unused

For regular events going as planned, there is no refund or cancellation option for buyers under StubHub policy. However, for altered or problematic events, buyers may be eligible for refunds or the option to exchange tickets.

Review the policy closely, as eligibility and terms vary between scenarios.

Types of Tickets That Can Be Cancelled

According to their policy, the main circumstances where StubHub tickets may be cancelled are:

The event is cancelled outright and not rescheduled
The event date/time changes and you cannot attend the new date
You receive invalid tickets that do not grant entry
Unused tickets that you cannot attend the event

Unless the order falls into one of the above categories, the chances of cancellation are very low under normal policy.

Deadlines for Cancellation Requests

To qualify for cancellation, requests typically need to be made within 3 business days after an event is cancelled or new event details are announced.

There may also be a timeframe after initial ticket purchase where cancellations are allowed, depending on the event.

Review StubHub’s policy closely for exceptions and deadlines before attempting to cancel an order. Act swiftly once eligible.

Can You Cancel StubHub Tickets After Purchase?

If you quickly realize you purchased the wrong tickets or can no longer attend just after buying on StubHub, what are your options?

Unfortunately, StubHub does not allow standard ticket purchases to be cancelled or refunded simply because the buyer changed their mind or made a mistake. All sales are binding.

However, some events may allow a short cancellation grace period after ticket purchase, such as 2 hours. This varies by event.

If the purchase was very recent, you can try the following:

Log into your StubHub account and navigate to the order details
Look for a “Cancel Order” option and see if available
If yes, select this and choose a reason (like “purchased in error”)
Confirm cancellation before the grace period expires

This process may work if caught within the right timeframe, but there are no guarantees. Act quickly!

Cancelling StubHub Tickets for a Changed Event Date

What if you purchase StubHub tickets to an event that later gets postponed or rescheduled?

If the new date or time does not work for your schedule, you have a few options:

Request a refund – StubHub may offer full refunds in this scenario
Exchange tickets – You can exchange your tickets for another event through StubHub
Resell tickets – If refunds are denied, resell your tickets to recoup costs

To request a refund or exchange:

Contact StubHub customer support within 3 days of the change announcement
Explain you cannot attend the new event date/time
Provide order details and reference StubHub’s policy
Discuss refund or exchange options with the agent

Act quickly, as refund availability may be limited. Exchanging tickets for a different event is an alternative solution as well.

Canceling StubHub Tickets for a Canceled Event

If an event is fully canceled by the organizer with no rescheduling, buyers are generally eligible for a cancellation and refund under StubHub’s FanProtect Guarantee.

The steps are:

Wait for a cancellation email from StubHub about the impacted event.
Follow provided instructions to request a refund.
If email not received, contact customer support with order details.
A full refund will be issued to the original payment method. Allow 3-5 business days to process.
Alternatively, you can get a StubHub coupon for 120% of the order value.

For canceled events, cancellation and refunds are smoother compared to individual ticket cancellations. StubHub handles these systematically for all impacted orders.

How to Initiate Cancellation of StubHub Tickets

For individual ticket cancellations, you’ll need to log into your account and manually start the cancellation process.

Logging Into Your StubHub Account

First, access your StubHub account using the email and password you used to make the ticket purchase.

You can access StubHub’s login page here.

Locating the Order and Selecting “Cancel Order”

Once logged in, navigate to the “My Tickets” section, where you can view pending orders, completed purchases, and transaction history.

Find the specific order you want to cancel under your order history and click into the details.

On the order details page, look for a button or link to “Cancel Order” and select it. This starts the cancellation process.

Providing a Reason For Cancellation

After clicking “Cancel Order”, StubHub will ask you to select a reason for cancellation from a drop-down menu.

Choose the option that best represents your situation, like “Cannot attend event” or “Event details changed”.

Providing an accurate reason helps StubHub improve the cancellation process.

What to Do If the StubHub Seller Declines Your Cancellation

Here’s where it gets tricky – successfully canceling a StubHub order also depends on approval from the seller.

When you submit a cancellation request, StubHub notifies the seller. The seller can then accept or reject your cancellation.

If the seller denies the cancellation, then the order remains as-is. There is no option to appeal the seller’s decision through StubHub. Your only options are:

Contact the seller directly – Find their contact info on the order details page and politely request they reconsider the cancellation. Explain why you cannot attend. They may agree on a case-by-case basis.
Resell the tickets – Put the tickets up for resale on StubHub to allow another fan to purchase them. You may recoup part of the cost, minus fees.
Transfer to a friend – If tickets are transferrable, send them to a friend’s StubHub account for free if they can attend the event instead of you.

While frustrating, unfortunately you cannot override a seller’s refusal of a cancellation on StubHub’s platform. Evaluate the options above to salvage the situation.

Steps to Take When StubHub Automatically Cancels an Order

In some cases, StubHub may automatically cancel an order on your behalf, without requiring seller approval. Examples include:

The seller cannot deliver valid tickets due to an error or inventory issue.
Fraud or misuse is detected related to the tickets, seller or order.
The event is cancelled completely with no rescheduling.

If StubHub cancels an order you placed, follow these steps:

Review the cancellation email from StubHub explaining why the order was cancelled.
Check your Orders page to confirm the cancelled order no longer appears.
Watch for refunds – you should automatically receive a refund within 3-5 business days once StubHub cancels an order.
Contact customer support if you have any other questions related to the cancellation reason or need help re-purchasing tickets.

Auto-cancelled orders can be worrying but are typically handled smoothly by StubHub if the situation warrants.

Getting StubHub Support for Ticket Cancellations

If you run into obstacles trying to cancel tickets on your own, don’t hesitate to leverage StubHub’s customer support team for assistance. There are a few ways to get help:

Contacting Customer Service by Phone, Chat, and Email

You can reach StubHub customer service by:

Phone – Call their toll-free number at 1-866-788-2482. Average wait times are 10 minutes.
Live Chat – Initiate a live chat from their contact page. Chat is usually quicker than calling.
Email – Send a detailed email to their customer service team explaining your cancellation situation and referencing your order number.

Reach out via your preferred contact method for specialized support.

Information to Have Ready When You Reach Out

To receive the most helpful assistance from StubHub’s customer service team, have these details ready:

Your order number – Have the order pulled up to reference
Event details like name, venue, date
Reason you need to cancel the order
Applicable cancellation policies you want to invoke

Providing complete order context will help the service agent better understand your situation and expedite handling.

Explaining Your Situation to Get Help

When you connect with a StubHub agent, clearly explain:

The event details
When you purchased the tickets and for how much
Why you need to cancel or get a refund
Any time constraints like deadlines
The cancellation policy details that you believe make your order eligible
The outcome you hope to receive (refund, account credit, etc)

The more details you can provide, the better StubHub’s team can advise or handle communications with the seller on your behalf. Be clear and patient.

Using StubHub’s Cancellation Policies to Your Advantage

To increase your odds of a favorable resolution, leverage StubHub’s own policies and guarantees in your argument for why cancellation should be approved.

For example:

Reference their FanProtect Guarantee if tickets are now invalid and unusable.
Note their 110% refund guarantee for cancellations due to unavoidable circumstances.
Point out they allow exchanges if an event’s status or details change.

Having StubHub’s official policies on your side can boost your chances of successfully cancelling an order or getting a refund compared to a generic request.

Pitfalls to Avoid When Cancelling StubHub Orders

While contacting StubHub for help has its advantages, there are also some pitfalls to avoid:

Don’t make false claims under their FanProtect Guarantee just to force a cancellation, as this can lead to penalties.
Don’t bombard the agent with repeated cancellations across many orders, as this can flag your account for abuse.
Don’t harass sellers directly if they deny cancellation, which violates StubHub’s etiquette policies.

In short, comply with all StubHub policies around cancellations and conduct yourself ethically when seeking help from their team. Being reasonable and honest will serve you best.

Confirming Your StubHub Ticket Cancellation Went Through

Once you submit a cancellation request, either on your own or with StubHub’s assistance, make sure to follow up and verify that the cancellation did indeed go through successfully.

Here’s how:

Checking Your Account and Email for Confirmation

Within your StubHub account, navigate back to the order details you tried to cancel. It should no longer appear if cancelled. You can also check your inbox for an email from StubHub confirming the cancellation and any refund details. Do not assume cancellation went through until you receive some type of verification.

Next Steps If Cancellation is Still Pending

If the order remains in your StubHub account after some time:

The seller may still be reviewing the cancellation request. Give it a reasonable waiting period.
An issue may have occurred – contact StubHub to follow up on the status.
The seller ultimately rejected the cancellation. Review your options.

Stay on top of things until final cancellation confirmation comes through. Do not risk showing up to an event you think you cancelled but actually didn’t.

What to Do If Your StubHub Cancellation is Denied

In the unfortunate event your cancellation request gets denied by StubHub or the seller, you have a couple options:

Appeal to a Manager – Ask to escalate your case to a manager for further review if you feel there were unfair circumstances. They may reconsider upon closer evaluation.

Resell Tickets – As a last resort if denied, re-list the tickets for sale on StubHub yourself to recoup losses. Be sure to price competitively.

While not ideal, trying to resell unwanted tickets is better than letting them go to waste after an unsuccessful cancellation attempt.

Tracking Refunds After Canceling StubHub Tickets

If you do successfully cancel a StubHub order and are eligible for a refund, make sure to track the status of the refund to ensure it processes back to your original payment method.

Here are some tips:

Refunds can take 3 to 5 business days to process after a cancellation goes through.
Check the original payment method used, like your card statement or PayPal transaction history.
Contact StubHub if the refund is not received after 7 business days to investigate.
For event credits, find the updated amount in your StubHub account wallet.

Stay on top of refunds – money does not automatically appear back in your account. Verify it goes through as expected based on StubHub’s policies.

Alternatives If You Can’t Cancel Your StubHub Order

If you exhaust all cancellation options but are ultimately unable to cancel your StubHub ticket purchase, there are still a couple alternative solutions to avoid losing money:

Reselling Tickets You Can No Longer Use

If cancellation is off the table, resell the tickets you cannot use on StubHub’s marketplace. Here are some tips:

Price competitively based on current ticket sales for the event. Undercutting may sell them quicker.
Optimize your resale listing details with key facts about the tickets.
Set the transfer method to instant to facilitate quick delivery after sale.
Consider lowering your price as the event draws nearer to attract buyers.

Reselling provides a way to recover some of your costs, even if at a small loss – so don’t dismiss the option.

Transferring Tickets to a Friend or Family Member

Rather than selling them to strangers, consider transferring tickets directly to a trusted friend or family member who can attend the event instead of you.

Steps to transfer StubHub tickets:

Locate the ticket transfer option in your StubHub account.
Enter the recipient’s info and StubHub account details.
Confirm the transfer details before submitting.
The recipient must accept the transfer for the switch to be completed.

While transferring forfeits your costs, it allows someone close to you to enjoy the event experience you paid for. Always check transferability.

Recap of Best Practices for StubHub Ticket Cancellations

Canceling StubHub ticket orders can be confusing, but is possible in certain situations if you follow some best practices:

Thoroughly review cancellation policies and eligibility for your specific order before acting. Understand any restrictions.
Act swiftly once a cancellation opportunity is identified – don’t miss deadlines.
Provide detailed information when contacting StubHub support so they can fully assist you.
Be patient if sellers require time to review cancellation requests. Follow up if needed.
Confirm the cancellation went through by checking your account and email notifications. Don’t assume.
Have a backup plan to resell or transfer tickets if cancellations are denied as a last resort.
Be ethical in your actions – don’t abuse StubHub’s policies or harass sellers.

While not guaranteed, canceling StubHub orders is possible if certain qualifications are met. Understand the intricacies of their policies, act promptly, and use customer service resources to give yourself the best shot.

With the knowledge from this guide, you can now approach your own StubHub cancellation case with confidence. Never hesitate to reach out for assistance. And be sure to explore all options before writing off tickets as a lost cause.

Hopefully these tips will lead to a smooth cancellation process and resolution, getting you either a refund or alternative way to unload unusable tickets. Best of luck!