How to Cancel Your Urban Air Membership: Step-by-Step Guide
Have you been searching for how to cancel Urban Air membership but feeling confused about the process? If your family’s love for trampolines has started to fade or you’ve relocated far from your local park, you may be looking to terminate your membership with Urban Air Adventure Parks.
The good news is you can cancel your Urban Air membership at any time after completing the initial 12-month commitment. While Urban Air doesn’t make cancellations easy within the first year, there are straightforward ways to cancel your membership once 12 months have passed.
In this detailed guide, we’ll walk through everything you need to know about canceling your Urban Air membership, including:
- An overview of Urban Air memberships
- When you can cancel before 12 months is up
- Step-by-step instructions for canceling online or via other methods
- Pausing and downgrading your membership
- Urban Air’s cancellation and refund policies
- What to expect after cancellation takes effect
Follow these tips for smoothly canceling an Urban Air membership when the time comes.
What Are Urban Air Memberships? A Quick Overview
Before diving into cancellation specifics, let’s do a quick recap on Urban Air memberships themselves.
Urban Air is a popular indoor adventure park franchise with locations throughout the United States. Parks feature endless trampoline play, ninja warrior obstacle courses, climbing walls, Sky Rider coasters, tubes, ropes courses, and more active attractions.
To access Urban Air parks frequently, families can purchase monthly memberships offering various perks and discounts. There are three main membership levels available:
- Ultimate – $13.99/month
- Deluxe – $10.99/month
- Basic – $7.99/month
Membership benefits include unlimited park access, free friend passes, exclusive events and bonus entries, food and amenity discounts, waived fees, and other rewards.
Upon signup, members are committed to an initial 12-month term before being able to cancel. After 12 months, the membership auto-renews month-to-month until canceled.
Now that you understand the basics, let’s get into the details on how to cancel Urban Air membership when needed.
Canceling Your Urban Air Membership Within the Initial 12 Months
According to the standard Urban Air membership agreement, members are not able to cancel their membership within the first 12 months after signup except in special circumstances.
The three scenarios where you can cancel before 12 months are:
1. Death of the Primary Member
If the main membership holder passes away within the first year, the next of kin can cancel the membership early by providing an official death certificate.
2. Disability or Injury
If the primary member becomes injured or disabled, where a doctor certifies they can no longer utilize Urban Air, the membership can be canceled with proper documentation.
3. Relocation Over 25 Miles Away
If the primary member moves 25+ miles away from the nearest Urban Air location within the first year, proof of address change allows cancellation.
For these specific situations, send cancellation requests and documentation to Urban Air’s Membership Support team via email or physical mail.
Outside of these reasons, you cannot cancel your Urban Air membership within the initial 12 months without paying early termination fees, as stated in the agreement terms. Let’s look at how to cancel after you’ve completed the full year.
Step-by-Step Guide to Canceling After 12 Months
Once you’ve paid for your Urban Air membership for a full 12-month term, you can cancel at any time through the following methods:
Cancel Online Through the Membership Portal
The easiest way to cancel your Urban Air membership is by logging into your online membership portal:
- Go to www.urbanairmembership.com and log in to your membership account.
- Navigate to the “Membership” section.
- Select your active membership.
- Choose the option to “Cancel Membership” or “Request Cancellation.”
- Confirm your cancellation request.
Online cancellations will take effect on the next upcoming billing date after being processed. You can continue using the membership until that last paid period ends.
Cancel Through Email
You can also email your cancellation request to Urban Air after 12 months:
- Send an email to [email protected].
- Specify your full name and membership details.
- Clearly state you want to “cancel” your membership, preferably effective immediately.
- Request written confirmation once processed.
Email cancellations can take up to 10 days to finalize. Visit Urban Air as normal until you receive confirmation.
Cancel Over the Phone
Additionally, you may be able to cancel your Urban Air membership by phone after 12 months:
- Call your home Urban Air park directly.
- Ask to speak with Membership Sales.
- Inform them you want to “cancel” your membership.
- Get verbal cancellation confirmation during the call.
- Request follow-up written confirmation via email afterwards.
Allow up to 10 days for phone cancellations to fully take effect before membership privileges expire.
Cancel Through Physical Mail
To cancel via old-fashioned mail after 12 months:
- Write a cancellation letter with your details.
- Keep a dated copy for your records.
- Mail to:
Urban Air Membership Support
2350 Airport Freeway Suite 505
Bedford, TX 76022
Be patient – mail cancellations take 3-4 weeks to process. Visit Urban Air normally in the meantime.
Cancel in Person
Lastly, you can cancel your membership in person after 12 months:
- Visit your home Urban Air during business hours.
- Ask to speak to a Membership Sales manager.
- Inform them you wish to “cancel” your membership.
- Get written cancellation confirmation before leaving.
In-person cancellation takes effect right away but may still require email follow-up.
Downgrading vs. Pausing an Urban Air Membership
If you want to retain some limited Urban Air access instead of fully canceling, you have two options after 12 months:
Downgrading – Switch to a lower level of membership if you’ll visit less often.
Pausing – Temporarily suspend your membership for 1-6 months while keeping status.
Downgrading or pausing allows you to keep some Urban Air privileges without continuing your current membership as-is. You may need to monitor billing cycles closely when exercising these options.
Key Things to Know Before Canceling Your Urban Air Membership
Before you cancel your Urban Air membership, keep these key considerations in mind:
- Review your signed membership agreement and ensure 12 months have passed.
- Check your membership details like level, cost, billing date, and upcoming reservations.
- Consider whether downgrading or pausing makes sense instead of completely canceling.
- Know you’ll need to pay regular admission prices for future visits after cancellation.
- Have an alternate payment method ready if your card on file will expire soon.
- Weigh whether you may want to rejoin Urban Air in the future.
Urban Air’s Cancellation and Refund Policies Explained
According to their membership terms, Urban Air maintains the following cancellation and refund policies:
- No refunds are given when you cancel your membership – this includes any unused months prepaid on an annual membership.
- You will not receive any money back for previously paid membership fees if you cancel.
- All membership payments are non-refundable in the event of cancellation.
- Refunds are not provided under any circumstances if you cancel after 12 months.
So while you can cancel an Urban Air membership relatively easily after one year, you should not expect any type of refund for the unused portion, remaining time, or amounts already paid when it is terminated.
What Happens After You Cancel Your Urban Air Membership?
Once your Urban Air membership cancellation is processed and takes effect after 12 months, here is what you can expect:
- Your membership and its privileges will be terminated permanently.
- You will no longer have access to member-only discounts and perks.
- You will not be billed for any future membership fees or periods.
- You will need to use a new payment method for any future visits or bookings rather than your membership account.
- Any upcoming reservations under your membership may be cancelled or subject to full admission pricing.
- You should receive an email, letter, or written notification when your cancellation is finalized.
- Your online membership account will be closed and inaccessible after cancellation.
- You may be offered opportunities to rejoin Urban Air when cancelling.
The bottom line is that after you cancel following the proper 12-month waiting period, your Urban Air membership and all its included benefits will be permanently terminated going forward. You will no longer have membership access to the parks unless you pay regular admission fees.
Recap of How to Cancel Urban Air Membership
To recap, here are the key steps to follow when you need to cancel an Urban Air membership:
- Wait 12 full months after purchasing your initial membership before attempting to cancel to avoid penalties.
- Log into your online Urban Air membership account to cancel electronically for quickest processing.
- Provide your full name, membership number, and cancellation request details in your chosen cancellation method.
- Continue visiting Urban Air under your active membership until the cancellation takes effect.
- Understand that Urban Air will not offer any membership fee refunds upon cancellation per their policy.
- Consider downgrading or temporarily pausing your membership if you want limited ongoing access after cancellation.
- Know you’ll need to pay standard admission rates for future Urban Air visits once your membership is cancelled.
- Look out for cancellation confirmation from Urban Air via email, letter, or account notification.
Conclusion
While Urban Air makes you commit to a full year of membership upon signup, cancelling is straightforward once you reach the 12-month mark.
Hopefully this guide has equipped you with the key considerations, steps, and policies around successfully cancelling your Urban Air membership after the initial term.
The process is smoothest when you log into your online membership account and request cancellation electronically. Within 10 days, your membership will be terminated on the next billing date without renewal.
Just be aware that per Urban Air’s strict policies, any membership fees already paid cannot be refunded if you cancel. Carefully review the cancellation and refund details before joining to ensure it meets your needs first.
With the right set of expectations, you can cancel an Urban Air membership hassle-free and move on once your family gets their fill of jumping. The trampoline parks provide a fun and safe environment for active family time, but it’s understandable when interests change after a while.
Now you have all the tools you need to cancel your membership seamlessly when the time comes. Bring on the trampoline fun while your Urban Air membership lasts, then follow these simple steps when you’re ready to discontinue it without issue. Safe bouncing!
