How to Cancel Xfinity Service

Xfinity is a brand from Comcast, It offers services like cable TV, high-speed internet, phone, and mobile. Xfinity was Launched in 2010, It is the largest cable internet provider in the U.S. It provides many TV packages and bundles that can include internet and phone services.
But if you want to cancel your Xfinity Service, Cancelling your Subscription is easy. Just Call Customer Service, Provide Account Info then Request Cancellation, Get Confirmation and you’re done!
Let’s Explore how you can cancel Xfinity Service in easy steps by Phone, Online form, email, and landline number. I’ll also show you their Customer service phone number, Terminator fee, and Monthly plan.

How to Cancel Xfinity Service: Easy Step-by-Step Guide
Cancel Xfinity service is not as simple as stopping payments. You’ll need to officially cancel, return any equipment, and make sure you’ve paid everything you owe.

Step 1: Get Your Account Information Ready
Before you start, make sure you have all the details you’ll need, like:
- Your Xfinity account number
- The address linked to your Xfinity service
- Your billing information
- Any other personal info connected to the account (phone number, email)
Having these ready will help the process go faster and smoother.
Step 2: Contact Xfinity to Cancel
You’ll need to get in touch with Xfinity customer service to cancel your service. Here’s how you can do it:
- By phone: Call Xfinity at 1-800-XFINITY (1-800-934-6489).
- Live chat: Use the live chat feature on the Xfinity website.
- In-person: Visit an Xfinity store near you to cancel in person.
- By mail: You can also mail a written cancellation request, though this takes longer.
Step 3: Expect Offers to Stay
When you talk to Xfinity, they might try to convince you to stay by offering discounts or deals. If you’ve already decided to cancel, just politely decline and stick to your decision.
Step 4: Return Xfinity Equipment
If you’re using any Xfinity equipment like a modem, router, or cable box, you’ll need to return it. You can do this by:
- Dropping it off: Take it to a local Xfinity store.
- Shipping it back: Xfinity provides prepaid return labels, so you can ship the equipment.
- Using UPS: You can return it for free at any UPS store.
Make sure to return all the equipment to avoid extra fees.
Step 5: Pay Your Final Bill
After canceling, Xfinity will send you a final bill. This might include:
- Any unpaid charges
- Equipment fees if you didn’t return everything
- Early termination fees if you cancel before your contract ends
Once your final bill is paid, your Xfinity service will be officially canceled.
What Is Xfinity?
Before we explain how to cancel Xfinity, let’s quickly go over what Xfinity is. Xfinity is a brand under Comcast Corporation that provides a wide range of services, including cable TV, internet, phone, and mobile.
It was Launched in 2010, Xfinity was created to make Comcast’s services easier for customers to identify and access. Comcast is the parent company, but Xfinity is the name you see for these services.
Services Offered by Xfinity
- Cable TV: Xfinity offers a variety of TV packages with channels like HBO, STARZ, and more. You can choose packages based on what you like to watch, with options ranging from just a few channels to over 185 channels.
- Internet: Xfinity provides high-speed internet with speeds starting at 75 Mbps, going up to 6,000 Mbps in some areas. Most people opt for the 200 Mbps plan, which works great for things like streaming, gaming, and everyday browsing.
- Phone Services: Xfinity Voice offers phone service using the internet (VoIP). This helps ensure clear, high-quality calls.
- Bundling Options: You can bundle Xfinity services like TV, internet, and phone together for a discount. This can save you money compared to buying each service separately.
Brand Identity
Xfinity is the consumer brand for Comcast’s services, but Comcast is still the parent company. Sometimes people get confused because of this, but basically, Comcast owns Xfinity and uses that name for its services like TV and internet.
Some Reasons You Want to Cancel Xfinity Service
There are several reasons you might want to cancel your Xfinity service.
- Moving to a New Location: You might be relocating to an area where Xfinity services are unavailable.
- Switching Providers: You might have found a more affordable or better-suited service for your needs.
- Cutting Down on Bills: If you’re looking to reduce monthly expenses, canceling certain services like cable TV or home phone can help.
- Service Issues: You may be experiencing poor service quality, including slow internet speeds, unreliable connections, or poor customer support.
No matter the reason, the good news is that the Xfinity cancel service process is relatively straightforward, once you know how it works.
Early Termination Fees (ETF)
If you cancel your Xfinity service before your contract ends, you might have to pay an early termination fee (ETF). This fee is to cover the remaining months of your service contract. The amount depends on how much time is left in your agreement:
- 12-month contracts: You’ll usually pay a prorated fee based on the number of months left.
- 24-month contracts: The fee is higher, especially if you still have a lot of time left on the contract.
However, if you’re canceling because you’re moving or due to service issues, you might be able to negotiate with Xfinity to lower or even remove the fee.
How to Avoid Early Termination Fees
Here are some ways to avoid paying an ETF when canceling your Xfinity service:
- Move to a Non-Service Area: If you’re moving somewhere where Xfinity doesn’t offer service, they may waive the fee.
- Downgrade Instead of Canceling: Instead of canceling, you could switch to the cheapest package until your contract ends.
- Wait for Your Contract to End: If your contract is almost over, it might be worth waiting a little longer to avoid paying fees.
- Mention Service Issues: If you’re canceling due to poor service quality, explain this to customer support. They may waive the fee if they know you’ve been having problems.
How to Cancel Specific Xfinity Services
You don’t have to cancel all of your Xfinity services at once. If you just want to cancel one, like your cable TV or phone service, here’s how to do it.
Cancel Xfinity TV Service
If you want to cancel only your Xfinity TV, follow these simple steps:
- Contact Xfinity customer support by phone, live chat, or visit a store.
- Return the cable box and remote to avoid extra fees.
- Pay any outstanding bills or fees.
Cancel Xfinity Internet Service
To cancel your Xfinity Internet service:
- Reach out to customer support.
- Return any equipment like the modem and router.
- Settle your final bill.
Cancel Xfinity Voice (Landline Phone)
If you no longer need Xfinity Voice (landline phone).
- Return any phone-related equipment.
- Contact customer support to remove it from your plan.
What Happens After You Cancel Xfinity service?
Once you cancel Xfinity service, here’s what happens next:
- Final Bill: Xfinity will send you a final bill. Make sure to pay it by the due date.
- Return Equipment: Be sure to return all Xfinity equipment (like modems or cable boxes) to avoid extra charges.
- Confirmation: Xfinity will send you a confirmation of your cancellation. Keep this as proof in case there are any problems later.
- Service Disconnected: Your service will be officially disconnected, and you won’t have access to Xfinity’s internet, TV, or phone services anymore.
Read also: How to Cancel Fabletics Membership

How to Cancel Xfinity Service
Canceling your Xfinity service is straightforward, and there are several ways to do it. Here’s a simple guide to help you through the process.
1. Ways to Cancel Xfinity Service
You can cancel your Xfinity service using one of these methods:
- By Phone: Call 1-800-XFINITY (1-800-934-6489) and say “Cancel Service” when prompted. This is the fastest option and usually takes around 5-10 minutes.
- Online Chat: Start a live chat with a representative on the Xfinity website. You may still need to confirm the cancellation over the phone.
- In-Person: Visit an Xfinity store with your account info and recent bill to cancel directly.
- Online Cancellation Form: Fill out the form on Xfinity’s website. You’ll likely receive a follow-up call to confirm the cancellation.
- By Mail: Send a written request to Comcast Cable, ATTN: Service Change Requests, 1701 JFK Blvd., Philadelphia, PA 19103. You’ll get a confirmation within two business days.
2. Fees for Cancel Xfinity service
- Early Termination Fees (ETFs): If you’re under contract, there may be a fee, usually around $10 for each month left on your contract. There’s no fee if you’re not in a contract for internet services.
- Equipment Return Fees: If you rent equipment like a modem or router, you must return it within 7 days. If you don’t, you could be charged up to $150 for each device.

3. Comcast’s Cancellation Policy
- No Early Termination Fee: If you’re canceling just internet service, Xfinity doesn’t charge an early termination fee unless you’re under contract.
- Prorated Refund: If you cancel the mid-billing cycle, Xfinity will refund you for any unused days.
4. Customer Service and Feedback
Xfinity’s customer service has mixed reviews:
- Positive: Some customers say the representatives are helpful and resolve issues quickly.
- Negative: Others report long wait times, trouble reaching a live person, and poor service overall.
The average customer rating is around 3.4 out of 5 stars.
5. Managing Your Account Online
To manage your account or begin canceling online:
- Go to the Xfinity website.
- Click “Sign In” in the top right corner.
- Enter your username and password.
- Go to your account settings or service management to find options for cancellation.
Read also: How to Cancel HBO Max
Conclusion on How to Cancel Xfinity Service
canceling your Xfinity service is simple. Start by contacting Xfinity through phone, chat, or in-person to request cancellation. Make sure to return any rented equipment to avoid extra charges. If you’re under contract, check for early termination fees. Pay your final bill, and once everything is processed, you’ll receive a cancellation confirmation. Keep this for your records.
FAQs on How to Cancel Xfinity Service
How do I cancel my service on Xfinity?
You can cancel your Xfinity service by calling 1-800-XFINITY, using their online chat, visiting a local Xfinity store, or filling out a cancellation form on their website. Make sure to return any rented equipment and settle any final bills.
Can I cancel Xfinity Service online without calling?
Yes, you can start the process through online chat or by submitting a cancellation form on Xfinity’s website. However, you may still need to confirm your cancellation by phone or with a follow-up.
Can I cancel Xfinity service on Phone?
Yes, you can cancel just your Xfinity phone service without affecting other services. Contact customer support to request the cancellation and return any equipment related to the phone service.
Is there a fee to cancel Xfinity service?
If you’re not under contract, there is usually no fee to cancel Xfinity service. However, if you’re in a contract, you might face an early termination fee, typically around $10 for each remaining month.
Does Xfinity refund When you cancel?
Yes, if you cancel your Xfinity service before the end of your billing cycle, you may receive a prorated refund for any unused days. Make sure to check your final bill for any adjustment