How to Easily Cancel Amazon Return Request Step-by-Step
Have you ever placed an order on Amazon, requested a return, and then changed your mind? Maybe the reason you wanted to send it back is no longer an issue. Or perhaps after taking a second look, you decided you really do want to keep that impulse buy after all.
Whatever the reason, you can cancel an Amazon return request quickly and easily by following some simple steps. This gives you more flexibility if you have buyer’s remorse but then decide the item might not be so bad.
In this comprehensive guide, we’ll cover everything you need to know, including:
- Why you may want to cancel an Amazon return
- Step-by-step instructions for cancellation
- What happens after you cancel
- Tips for a smooth process
- What to do if return already shipped
- Recap of the key takeaways
Let’s dive in!
Why Cancel an Amazon Return?
There are a few common reasons you may decide to cancel an Amazon return request after submitting it:
You Change Your Mind
This is probably the most obvious one. In the time between asking for the return and the item getting shipped back, you took another look at it and realized you want to keep it after all.
Maybe it was an impulse buy you felt unsure about, but it’s actually pretty nice. Or you ordered a couple similar items to compare and decided this one is your favorite.
Whatever it is, changing your mind before the return process completes warrants cancelling the request if you want to hold onto it.
Issue Resolved with Seller
If you requested a return due to a problem like an incorrect or damaged item, but have since worked it out with the seller, cancelling the return makes sense.
Perhaps they agreed to refund part of the amount or send you the correct item. As long as you’re satisfied with the resolution, you can cancel the return request.
Return Shipping Is Too Expensive
If you requested a return without checking the return shipping costs, you may find that sending the bulky or heavy item back is surprisingly expensive.
In cases like this, you can often cancel the return request and just keep the item instead of paying high shipping fees to send it back.
Can You Cancel an Amazon Return?
Before taking steps to cancel your return request, you first need to check if cancellation is still possible for your order.
What Is the Current Status of the Return?
If your return shows as “Return Pending” or “Return Initiated,” you should still be able to cancel it. This indicates Amazon has not yet received and processed the item.
However, if you see a status like “Return Shipped” or “Return Canceled,” it is likely too late to stop the return process. The item is already on its way back.
Was the Item Sold and Fulfilled by Amazon or a Third-Party Seller?
- If sold and fulfilled by Amazon, you can cancel the return request on your own through your Amazon account.
- If sold by a third-party seller, you will need to contact them about cancelling the return instead of going through Amazon.
Check your order details to confirm this for the item you want to cancel returning.
Step-by-Step Guide: How to Cancel an Amazon Return
Once you’ve confirmed cancellation is possible for your pending return request, just follow these simple steps.
Cancel an Amazon Return on the Website
- Go to Amazon.com and sign into your account
- Click “Returns & Orders” in the top menu bar
- On the Your Orders page, locate the item you want to cancel returning
- To the right of the item, click Cancel return or Don’t return item
- Amazon will have you confirm cancellation – click yes
You will receive an email confirmation when your cancellation goes through successfully.
Cancel an Amazon Return on the Mobile App
You can also cancel a return through the Amazon app on your iOS or Android device:
- Open the Amazon app and tap the menu icon
- Select Your Orders to view your order history
- Tap the order containing the item you wish to cancel returning
- Tap Cancel return and confirm your choice
- You will receive confirmation the cancellation was successful
That’s all there is to it! Just a few quick taps and your Amazon return request is cancelled.
What If I’m Unable to Cancel the Return Myself?
In some cases, you may not see the options to cancel the return on your own through your Amazon account. Typically, this is because the return has already been processed.
But you can double check by contacting Amazon customer support. Provide the order details and return status, and inquire if they can manually cancel the return if it has not yet shipped back.
What Happens After You Cancel an Amazon Return Request?
Once you successfully cancel an Amazon return request, a couple things will happen:
Your Order and Payment Method Are Updated
Cancelling the return will void any refund that was issued initially when you requested the return. So if you paid by credit card, you will see the charge reappear for the item cost.
Or if you paid using gift card balance or Amazon store credit, the appropriate amount will be deducted from your balance again since you are now keeping the item.
The Return Status Changes
In Your Orders, you will see the return request marked as “Return Cancelled” or something similar to indicate it was stopped. The item will remain in your possession.
So make sure to check your order status has updated after cancellation – this confirms it went through properly on Amazon’s end.
Tips for a Smooth Amazon Return Cancellation Process
To ensure your Amazon return cancellation goes smoothly:
- Act quickly while the return is still in pending status
- Wait for the confirmation email from Amazon
- Double check your order status updates to Return Cancelled
- If return already processed, contact customer support right away
- If item is from a third-party seller, you need to contact them directly to cancel
What If My Amazon Return Already Shipped?
If you check your order and see that unfortunately the item has already shipped back, you likely cannot stop the return itself. But you still have options:
Request Order Cancellation Instead
If your return was fulfilled by Amazon and shows as shipped, go to Track Shipment:
- Click Cancel order when tracking the shipment
- Select the reason and confirm cancellation
This stops the shipment from returning to Amazon. You will still receive the item and can keep it if desired.
Return Item Once Received
If unable to cancel the shipment, another option is to simply return the item again once you receive it back. As long as it is unused and undamaged, Amazon accepts returns on most items within 30 days.
You can easily set up another return request through Your Orders. This allows you to essentially undo the original return if you change your mind.
The Bottom Lines for Cancelling an Amazon Return Request
To recap, here is a quick summary of the key points for cancelling an Amazon return:
- You can cancel a return request if the item has not yet shipped back from pending status
- Simply go to Your Orders, select Cancel Return, and confirm your choice
- Cancellation voids any refunds issued and item remains yours
- Order status will update to “Return Cancelled” when successful
- Contact Amazon customer service if unable to cancel on your own
- Return shipping already initiated typically cannot be cancelled
- Receive item back and return again if desired after shipment
So when buyer’s remorse kicks in for that impulse buy but fades just as quickly, cancel that Amazon return request stat if the item has not shipped. This gives you more flexibility in the online shopping process.
Following this guide, you can easily manage return requests and undo them if that new gadget ends up being too cool to let go of after all. No need to repurchase when you change your mind if within the cancellation window!
Now that you know how to cancel an Amazon return request, happy shopping and savvy saving!
Let me know if you have any other questions!
