How To Cancel Aptive Pest Control Contract?

Are you considering canceling your contract with Aptive pest control but unsure where to start? This comprehensive guide will walk you through everything you need to know about the cancellation process.

Getting out of any service commitment can be tricky, but with some persistence and the right approach, you can sever ties with Aptive. We’ll cover the various methods to contact Aptive, escalation tactics if you’re getting nowhere, potential cancellation fees to expect, and so much more.

By the end, you’ll be armed with the knowledge to confidently cancel your Aptive pest control service once and for all.

Table of Contents

Why You Might Want To Cancel Your Aptive Pest Control?

There are a variety of reasons you may be looking to cancel your service with Aptive, including:

You’re Unhappy With the Service Quality

If you’ve found the pest control solutions to be ineffective or the technicians unprofessional, cancellation is understandable. Aptive relies on customer satisfaction — if you’ve lodged complaints that go unresolved, cancelling can light a fire under them to improve.

The Contract Is Too Expensive

Like any service, it’s easy to underestimate the ongoing costs at the time of signup. If the monthly or quarterly bills end up being more than you budgeted for, cancellation might be your best financial move.

You Moved to a New Home

If you signed up with Aptive but have since moved, cancelling the old contract for your previous residence just makes sense. You can always start fresh with a new pest control provider in your new neighborhood.

You Want To Switch Providers

Maybe you found another pest control company you’d rather work with. Cancelling your Aptive contract frees you up to change providers without paying two subscriptions.

Whatever the reason, letting your Aptive contract lapse or flat out cancellation are options worth exploring to rid yourself of an unsatisfactory service commitment. But how exactly do you go about cancelling with a company that makes it notoriously difficult?

Contact Aptive Customer Service

Your first cancellation attempt should be through Aptive’s own customer service channels. Here are the best ways to reach them:

Call Aptive Customer Support

For any customer service issue, Aptive wants you to first call their toll-free support line at 1-844-573-7111. However, don’t be surprised if you encounter excruciatingly long hold times upwards of an hour before ever talking to a real human.

Be prepared to call back multiple times, as their customer service reps don’t work quickly when it comes to cancellations. Still, calling them is the proper first step.

Email Aptive Customer Support

If calling proves ineffective, email Aptive’s customer support team at [email protected]. Email gives you a paper trail of your cancellation request. Be sure to include pertinent account details like your name, address, account number, and cancellation reason.

Just know that as with calling, it could take some persistent emails before you get a response. But eventual written confirmation of your cancellation can provide useful records.

Chat with Aptive Online

For quicker answers than email, use the live chat feature on Aptive’s website. Look for the green chat icon on the bottom right corner of their homepage. You’ll first talk to a bot, but be clear about wanting to cancel your service. The bot can transfer you to a live agent who can handle it.

Contact Your Local Aptive Office

If you’ve been working with a specific local Aptive office, call them directly about cancellation. Find your closest location’s number on Aptive’s website. An office you already have a relationship with is more likely to quickly process your cancellation request.

Escalate Your Issue If Needed

If regular Aptive customer service channels prove fruitless, you may need to escalate your request to get results. Some tactics include:

File a Complaint with the BBB

The Better Business Bureau provides consumer protection by holding companies accountable. File a complaint on their website detailing your struggles cancelling with Aptive. BBB complaints tend to light a fire under unresponsive companies.

Contact Aptive’s Legal Department

Aptive’s own website lists a legal department number at 801-852-5239. Calling their legal team underscores how seriously you’re taking this. How firmly they respond can reveal how legitimate Aptive considers your complaint.

Send a Letter to Aptive’s Corporate Office

If local offices and normal customer service prove dead ends, go straight to the top by sending a paper cancellation letter to Aptive Headquarters:

Aptive Environmental
5132 North 300 West Suite 150
Provo, Utah 84604

A cancellation request escalated all the way to corporate stands a strong chance of getting results.

Understand Aptive’s Cancellation Fee Policy

Before cancelling with Aptive, be aware you may owe a cancellation fee depending on your contract status:

If cancelling within 30 days of signing up, expect to pay a $100 cancellation fee.
If cancelling mid-contract, you could owe the full annual price minus services rendered.
Contract terms exceeding one year can trigger fees over $200.

The specifics around cancellation fees should be spelled out in your contract. Don’t hesitate to ask Aptive customer service to clearly explain the fees you’ll incur. Factor these costs into your decision making.

How To Actually Cancel Your Aptive Account?

Once you’ve reached a supportive service agent, here are the general steps to complete your Aptive cancellation:

Provide your account number and identifying details so they can pull up your contract.
Explicitly state you want to cancel service effective immediately.
Ask for written confirmation the account is closed and no future services will be performed.
Clarify exactly what (if any) cancellation fee you’ll be responsible for.
Update billing details and payment info to avoid surprise charges.
Request they mail or email confirmation of your account cancellation.
Politely but firmly insist if they push back on closing your account.

The cancellation process should be straightforward. But don’t put it past Aptive to still give you the runaround. Polite persistence and escalation go a long way to getting results.

Alternatives To Cancelling Your Aptive Service

Cancelling your Aptive contract altogether may seem like your only option. But depending on your reasons, you may still be able to work with Aptive through:

Pausing Service Temporarily

If money is tight or you’ll be away from home for an extended period, ask about temporarily pausing service instead of fully cancelling. Just beware fees for pausing service.

Switching to a Lower-Cost Plan

Downgrading to a lower frequency or smaller home plan could provide cheaper pest control until your contract expires. Cancelling outright is still an option then.

Negotiating Contract Terms

If another year or two on contract seems palatable, negotiate your current deal. See if Aptive will discount treatments, waive certain fees, or provide additional services.

Just know that Aptive is notorious for refusing to budge on contracts. But it can’t hurt to politely seek negotiated terms first before proceeding with cancellation.

Steps To Take After Canceling Aptive Pest Control

Congratulations, your Aptive cancellation is finally complete! Make sure to take these steps now that your contract has ended:

Schedule pest control with a new, well-reviewed provider immediately so you don’t have any lapses in protection.
Monitor your credit card statements closely for at least 3 months to catch any erroneous Aptive charges.
Review the cancellation confirmation letter and keep it on file as proof the contract was terminated.
Mark your calendar on the date your Aptive contract would have ended. Any contact from them beyond that could mean incorrect account closure.
Report any post-cancellation pest control visits or charges from Aptive to the BBB to hold them accountable.
Check your credit report a few months out to ensure the cancelled contract shows as closed, not delinquent.
Celebrate ditching a pest control provider that doesn’t meet your needs!

Canceling any service commitment can feel like a chore. But remaining vigilant throughout the process helps guarantee your request is honored, freeing you of unwanted contracts.

Common Questions About Cancelling Aptive Pest Control

Wondering about the finer points of cancelling your Aptive pest control service? Here are answers to some frequently asked questions:

Does it cost money to cancel Aptive pest control?

Yes, in most cases you will owe a cancellation fee to break your Aptive contract. Expect to pay $100 if canceling within the first 30 days. After that, you’ll typically owe the remainder of your annual fee pro-rated based on services rendered.

Can I email Aptive my cancellation request?

Yes, you can email Aptive to cancel your pest control service contract. The best email to reach their customer support team is [email protected].

In your email, be sure to include your full name, account number, address, and the reason you want to cancel service. Politely request written confirmation that your contract has been terminated without penalty.

If you don’t receive a prompt reply, follow up again via email or phone. Be persistent to get written cancellation confirmation. Email provides helpful records if you need to dispute any charges down the road.

What steps should I take to cancel Aptive pest control over the phone?

Here are the steps to cancel your Aptive service over the phone:

Call 1-844-573-7111 and select the cancellation option once prompted.
Provide your full name, account number, and service address when prompted.
Clearly state, “I would like to cancel my Aptive pest control service effective immediately.”
Note the name of the representative assisting you for your records.
Ask if there will be a cancellation fee and when it will be charged.
Request written confirmation that your service is now cancelled moving forward.
Politely insist if the agent pushes back or refuses cancellation. Escalate to a supervisor if needed.
Once off the call, follow up with an email reiterating your cancellation request in writing.

With some persistence and diligence, you can successfully cancel your Aptive service over the phone.

Are there any hidden fees I should know about before cancelling with Aptive?

Aptive is notorious for trying to stick customers with hidden cancellation penalties and fees. Here are some to look out for:

Administrative fees over $100 for processing a cancellation request
Charging for the full annual amount even if you cancelled mid-year
Billing you for scheduled quarterly services even after cancelling
Cancellation fees exceeding $200 for multi-year contracts
Being charged to remove Aptive-installed equipment from your home

To avoid surprises, read all contract fine print thoroughly and get any cancellation cost estimates in writing. Aptive might still try slipping in dubious fees, so stay vigilant. Don’t hesitate to threaten further action if they spring last-minute charges.

What steps can I take if Aptive refuses to honor my cancellation request?

If you’re struggling to get Aptive to accept a contract cancellation, here are some measures to take:

Escalate to a supervisor, then a manager if frontline agents won’t comply.
Send a cancellation letter to Aptive Headquarters demanding account termination.
Lodge a complaint with the BBB detailing Aptive’s non-compliance.
Consult a lawyer and send a strongly-worded legal letter if needed.
Report them to local consumer protection agencies for unfair business practices.
Inform your bank of the cancellation dispute in case Aptive continues charging you.
Write negative reviews about your experience to warn others considering Aptive.

With some concerted effort across various channels, you can eventually pressure Aptive into releasing you from an unwanted contract. Just know it make take some work to force their hand.

What precautions should I take when finding a new pest control company after cancelling with Aptive?

When seeking a new pest control provider after Aptive, vet companies thoroughly first. Look for:

Established companies with years of reputable service
Treatment plans and products tailored to your specific pest problem
Reasonable monthly or annual rates with no hidden fees
High customer satisfaction ratings and reviews
Policies that make cancelling easy if needed
Local operations based in your city or state
Responsive customer service departments

Taking your time to carefully evaluate and select a replacement provider helps avoid getting stuck in another subpar contract. Seeking a company that’s the polar opposite of Aptive gives you the best shot at pest control satisfaction.

Final Thoughts on Cancelling With Aptive

Cancelling any recurring service commitment can be a chore. But Aptive makes the process especially challenging given their resistance to letting customers out of contracts.

With patience and diligent record-keeping, you can take control of the situation and release yourself from an unsatisfactory arrangement. Focus on clear communication, thorough documentation, and polite but firm insistence.

Don’t let Aptive’s notoriously predatory practices stop you from ultimately doing what’s right for your home and wallet. Keep your eyes on the prize of freedom from their contract, and you’ll get there. Your persistence will pay off with pest control services from a company you’re genuinely excited about.