How to Cancel Arlo Subscription Plan Easily in 2024
Need to cancel your Arlo subscription plan? Maybe the costs don’t fit your budget anymore. Or you’re moving and want to explore other security options. Whatever the reason, canceling Arlo is straightforward – but you can only do it online, not through the mobile app.
This guide shows you how to cancel your Arlo subscription step-by-step. You’ll learn what happens after canceling, how to save your cloud recordings, and get answers to common questions.
Why Cancel Your Arlo Subscription?
There could be various reasons why you might want to bid farewell to your Arlo subscription plan. Here are some common ones:
- Budget constraints: Arlo’s subscription plans, while affordable, might not fit your current financial situation, prompting you to cancel.
- Relocating: If you’re moving to a new place, you might prefer canceling your Arlo plan and exploring other home security options in your new neighborhood.
- Satisfied with free features: Arlo’s free basic plan might suffice for your needs, making the paid subscription unnecessary.
- Switching to another service: You may have found an alternative home security solution that better suits your requirements.
No matter the reason, canceling your Arlo subscription is a straightforward process.
What Happens When You Cancel Arlo Subscription?
Before you proceed with the cancellation, it’s essential to understand what happens next:
- Cloud Recordings Get Deleted: All your recorded videos stored in the Arlo cloud will be permanently deleted within 48 hours after your subscription ends. So, if you wish to keep any recordings, be sure to download them before canceling.
- Subscription Access Until Billing Cycle Ends: You can continue using your Arlo subscription and its features until the end of your current billing cycle. No interruptions there!
- No More Recurring Charges: Once your subscription ends, you won’t be charged any further recurring fees unless you decide to restart your subscription later.
With that out of the way, let’s get to the step-by-step process of canceling your Arlo subscription online.
Step-by-Step Guide: Cancel Your Arlo Subscription Online
Follow these simple steps to cancel your Arlo subscription plan:
Step 1: Log into Your Arlo Account
Head over to the official Arlo website (arlo.com) and log in to your account using your email and password credentials.
Step 2: Navigate to Subscription Settings
Once logged in, click on the “Settings” option, and then select “Subscription” from the left-hand menu.
Step 3: Click “Cancel Subscription”
On the subscription page, you should see a “Cancel Subscription” button towards the bottom. Click on it.
Step 4: Confirm Cancellation
A pop-up window will appear, asking you to confirm the cancellation of your Arlo subscription plan(s). Review the details carefully and click “Confirm” to complete the process.
And that’s it! You’ve successfully canceled your Arlo subscription. Just remember to download any cloud recordings you wish to keep before they get deleted.
Canceling Arlo Free Trial
If you had signed up for an Arlo free trial but decided not to continue with the paid subscription, you can cancel the trial by following these steps:
- Log in to your Arlo account at arlo.com.
- Go to Settings > Subscription.
- Click on “Manage.”
- You’ll see options to “Cancel Trial” for a single camera or “Cancel All Trials” for multiple cameras.
- Select the appropriate option and confirm your choice.
By canceling the free trial, you’ll avoid being automatically charged for the subscription once the trial period ends.
Can’t Find the Cancel Button? Troubleshoot
In some cases, you might not see the “Cancel Subscription” button on the subscription page. If that happens, here are a few troubleshooting tips:
- Clear your browser cache and cookies: Sometimes, cached data can interfere with the website’s functionality. Try clearing your browser’s cache and cookies, then log in again.
- Use a different web browser: If the issue persists, try accessing your Arlo account from a different web browser, such as Google Chrome, Mozilla Firefox, or Microsoft Edge.
- Contact Arlo Support: If you’ve tried the above steps and still can’t find the cancellation button, reach out to Arlo’s customer support team for further assistance.
Downloading Cloud Recordings Before Canceling
As mentioned earlier, canceling your Arlo subscription will result in the permanent deletion of all your cloud recordings within 48 hours. If you wish to keep any of these recordings, you’ll need to download them before canceling your subscription.
On Web Browser
- Log in to your Arlo account at arlo.com.
- Go to “Library” and select the recordings you want to download.
- Click the “Download” button to save the selected recordings to your computer.
On Mobile App
- Open the Arlo app on your Android or iOS device.
- Navigate to the “Library” section.
- Tap on the recordings you want to download.
- Select the “Download” option to save the recordings to your mobile device.
Remember, once you cancel your subscription, you’ll lose access to these cloud recordings, so it’s crucial to download them beforehand if you want to keep them.
Canceling Other Arlo Services/Add-Ons
In addition to the primary Arlo subscription plans, you might have subscribed to other Arlo services or add-ons, such as the Arlo Mobile plan or the Premier/Elite subscription. Here’s how you can cancel these:
Arlo Mobile Plan Cancellation
If you’re an Arlo Go owner using the Arlo Mobile service as your mobile service provider, you can cancel your Arlo Mobile plan by following these steps:
- Launch the Arlo app or log in to your Arlo account on the web.
- Go to Settings > Subscription.
- If using the app, tap “Edit Account.”
- Tap “Manage” next to “Manage Arlo Mobile Plan.”
- Tap “Edit Plan.”
- Select “Cancel my existing plan” and follow the prompts.
Note that Arlo Mobile is a prepaid service, so you won’t receive a prorated refund for any remaining time on your plan. However, if you cancel an annual plan at least one month before the end of the plan year, you’ll receive a refund for the remaining full months.
Premier/Elite Subscription Cancellation
To cancel your Arlo Premier or Elite subscription plan, follow the same steps as canceling a regular Arlo subscription:
- Log in to your Arlo account at arlo.com.
- Go to Settings > Subscription.
- Click “Cancel Subscription.”
- Follow the on-screen prompts to confirm the cancellation.
Frequently Asked Questions
Can I Cancel From Mobile App?
No, unfortunately, you cannot cancel your Arlo subscription directly from the mobile app (Android or iOS). The cancellation process can only be completed by logging in to your Arlo account on the web.
Will I Get a Refund for Remaining Time?
If you cancel your Arlo subscription before the end of the billing cycle, you’ll automatically receive a prorated refund for the remaining time, credited to your original payment method.
Can I Restart My Subscription Later?
Yes, you can restart your Arlo subscription at any time by logging in to your account and subscribing to a plan again. However, keep in mind that if you had a legacy Arlo Smart plan, you might not be able to purchase the same plan again and will need to choose from the new Arlo Smart plan options.
Conclusion
Canceling your Arlo subscription is a straightforward process that can be completed entirely online. By following the step-by-step guide outlined in this article, you can easily cancel your plan, whether it’s a regular subscription, free trial, or an add-on service like Arlo Mobile.
Remember to download any cloud recordings you wish to keep before canceling, as they’ll be permanently deleted within 48 hours of your subscription ending. And if you ever need to restart your subscription in the future, you can do so by simply logging in to your Arlo account and subscribing to a plan again.
If you encountered any issues during the cancellation process or have additional questions, don’t hesitate to reach out to Arlo’s customer support team for further assistance.
