How to Cancel or Return a Bath & Body Works Order
Sometimes you make an online purchase and then realize you don’t really need or want those items after all. It happens to the best of us – those enticing product photos and descriptions can make things hard to resist in the moment. If you’ve found yourself in that situation with an order from Bath & Body Works, you’re probably wondering what your options are for canceling or returning it.
Can you cancel a Bath & Body Works order after it’s placed? In most cases, no – Bath & Body Works does not allow you to cancel orders once they have been submitted and processing begins. However, there are a few exceptions involving back ordered items, and you do have the option to return orders within their 14-day window for a full refund.
This guide will cover all the approved methods to cancel back ordered Bath & Body Works items or return an unwanted order for a refund, including the steps for mail returns, online returns, phone returns, and in-store returns. We’ll also go over Bath & Body Works’ return policy in detail and provide some helpful tips for a smooth return experience.
Can You Cancel a Bath & Body Works Order?
Unfortunately, Bath & Body Works has a strict policy that orders cannot be canceled or modified once they have been submitted and entered the processing queue. The retailer states that as soon as you complete your online checkout, your order is immediately prepared for shipment.
There is one exception to this no-cancellation policy – if any of the items in your order are listed as back-ordered, you may be able to cancel just those back-ordered products before the rest of your order ships out.
However, you have to act quickly if you want to cancel back ordered items, as Bath & Body Works will only allow it within a short window after the order is placed. The cancellation process for back-ordered items is:
How to Cancel Bath & Body Works Backordered Items
- Call Bath & Body Works customer service at 1-800-756-5005 as soon as possible after placing your order. You can also use the online chat option on their website during business hours.
- Provide your order number and details to the customer service representative.
- Request to cancel just the back-ordered item(s) from your order. The rep will walk you through the steps to process this cancellation.
- The rest of your order will continue being processed for shipment once the back-ordered item cancellation is completed.
If the window has already closed for canceling back ordered items on your order, your only option will be to return those items for a refund after delivery using one of the return methods below.
How to Return a Bath & Body Works Order for a Refund
Even though direct order cancellations aren’t possible for regular orders, Bath & Body Works does offer a generous 14-day return window to get a full refund in your original payment method. To be eligible, items must be unused, unwanted, and returned with their original packaging and documentation.
You have four options to initiate a return with Bath & Body Works:
Return Bath & Body Works Order by Mail
- Repackage the items carefully using the original boxes and packaging they were delivered if possible. Wrap products securely with padding to prevent damage.
- Include your packing slip or a copy of your order invoice/confirmation inside the package, which will act as your return receipt.
- Ship the package to the Bath & Body Works Returns Department address:
Bath & Body Works Returns Department
7603 Trade Port Drive Louisville, KY 40258
- Use a trackable, insured shipping service like UPS or FedEx for peace of mind. Bath & Body Works recommends this for mailed returns.
- If you don’t have the packing slip/invoice, write your billing name, address, and order number on a piece of paper and include it inside.
- Allow up to 21 business days from when Bath & Body Works receives your return for your refund to process back to your original payment method.
Return In-Store at Bath & Body Works
- Gather the items you want to return along with your receipt/order confirmation if possible. Bring the products in their original packaging.
- Visit any Bath & Body Works retail store location – they can all process returns and exchanges.
- Explain to the store associate that you want to return your online order for a refund or merchandise credit.
- You’ll receive your refund in the original payment method or be issued a Bath & Body Works gift card/credit for the amount if you don’t have proof of purchase.
Start Online Return Process
- Log into your Bath & Body Works account and go to your order details page.
- Click the “Start a Return” button next to the order you want to return.
- Follow the online prompts to initiate your return, select a reason code, and get a free return shipping label.
- Print the shipping label and securely package the items with the label attached.
- Drop off the package at any shipping carrier location and Bath & Body Works will process your return once received.
Return by Phone
- Call Bath & Body Works customer service at 1-877-832-9272 during their business hours.
- Provide details about your order like the order number and the items you want to return.
- Share the reason for returning the products when the rep requests it.
- The representative will email you a free return shipping label to print and use to mail back the package.
No matter which return method you choose, Bath & Body Works requests that returned items be unused, with all original packaging/materials included. As long as you follow their return criteria, you’ll receive a full refund in your original payment method within 3 weeks after the return is processed.
Bath & Body Works Return Policy Summary
To recap the key return policy details for Bath & Body Works online orders:
- You have a 14-day window to return items from date of delivery
- Products must be in new, unused condition with original packaging
- Provide your order receipt/confirmation to get a refunded payment method
- In-store and mail-in returns are both accepted options
- Allow up to 3 weeks for mail returns to get processed for a refund
By understanding and following these return policies, you’ll ensure a smooth, hassle-free experience getting your refund from Bath & Body Works if needed.
Tips for Easy Bath & Body Works Returns
To make canceling back ordered items or returning an unwanted order goes as smoothly as possible, keep these tips in mind:
- Act quickly, especially if you need to cancel backordered items – there are short windows involved
- Have your order details and confirmation ready for reference
- Package returned items very securely with bubble wrap/packing materials if mailing back to prevent damage
- Use tracked shipping with insurance for peace of mind on mailed returns
- Double-check the return reason codes and product condition requirements to ensure refund eligibility
Following tips like these will help you efficiently navigate the Bath & Body Works return process.
Bath & Body Works Customer Service Contact
If you have any other questions or issues regarding canceling back ordered items or returning orders, you can reach out to Bath & Body Works’ customer service:
- Phone: 1-877-832-9272
- Online Chat: Available by clicking the “Chat Now” option on their website during business hours
The customer service team can provide personalized assistance and ensure your Bath & Body Works return goes as smoothly as possible.
While Bath & Body Works has some strict policies about order cancellations, the 14-day return window with the convenient mail, online, phone, and in-store return options does give customers flexibility if needed. By understanding the proper steps and allowing enough time, you can successfully return unwanted Bath & Body Works items for a full refund if you act within the retailer’s generous refund period.
Return unwanted Bath & Body Works items within the refund period for a full refund by following the proper steps.
Bath & Body Works has return policies to ensure a fair process for both the company and customers. Clear guidelines help minimize abuse and provide a reasonable timeframe for legitimate returns.
Adhering to the 14-day window, keeping items unused with original packaging, and providing proof of purchase documentation are reasonable requirements that protect Bath & Body Works from incurring excessive losses from returns. At the same time, giving customers nearly half a month to initiate returns accommodates situations where people genuinely change their minds after making purchases.
The multiple return options of mail-in, in-store, online, and phone also cater to different customer preferences and needs. Some may want the convenience of an in-person store return, while others may prefer the flexibility of printing a free label and using a mail service. Having choices makes it more accessible.
Bath & Body Works has a balanced returns policy, strict enough to prevent exploitation, but still customer-friendly with a 14-day refund period and hassle-free returns. Follow the process to get refunded for qualifying unwanted orders.
Conclusion
Navigating the returns and cancellation policies for any retailer can sometimes be tricky, but this guide has provided a thorough walkthrough for Bath & Body Works orders specifically. While direct cancellations after checkout are not permitted in most cases, you do have the ability to cancel any back ordered items by acting very quickly after placing your order.
And if you simply decide you don’t want or need the items you purchased for any reason, Bath & Body Works offers a generous 14-day return window with convenient mail-in, in-store, online, and phone return initiation methods. Just make sure your items are unused and you include the required documentation like your receipt or invoice.
By understanding these policies and following the proper steps outlined here, you can easily take advantage of Bath & Body Works’ return program if needed. Having that flexibility provides peace of mind when shopping online at one of the biggest bath and body product retailers around. So go ahead and make those purchases confidently, knowing you have a way to cancel back ordered items or return unwanted orders hassle-free.
