How To Easily Cancel Or Pause Your Nurx Subscription? 4 Methods

Have you been using Nurx for a while and thinking it may be time to cancel your subscription? Trying to pause your prescription refills or even delete your Nurx account entirely? Well you’re not alone—and this guide will show you exactly how to do it.

Nurx makes it simple to cancel online in just a few clicks. But before immediately closing your account, let’s first understand what the popular telehealth company offers, why you might want to move on from it, and all your options for cancelling or pausing your subscription.

Throughout this article, we’ll cover:

What Nurx provides and why it gained popularity
Common reasons users want to cancel their Nurx subscription
Step-by step instructions for unsubscribing via website, Android, iPhone
How to temporarily suspend Nurx orders instead
The cancellation process and key policies
Permanently deleting your Nurx account via phone or email
FAQs around reactivating, refunds, and more

So if you’re considering alternatives for your birth control delivery and subscription management—or simply no longer need hassle-free treatment for other conditions like acne or migraines—let’s dive in to the ins and outs of canceling Nurx!

Table of Contents

An Introduction to The Nurx Experience

First things first, what exactly does Nurx provide and why did it take off as a convenient care option over the past several years?

Nurx markets itself as “a new, better way to treat and prevent STIs, get birth control, treat skin conditions, prevent hair loss, and get migraine relief”. In other words, it’s a telehealth platform where users connect directly with healthcare providers, receive treatment recommendations, and get prescription medications or testing kits delivered straight to their door.

It all originated to increase accessibility around reproductive and sexual health. That meant making birth control more affordable and taking the stigma away from crucial services like STI screenings.

But Nurx now goes beyond contraceptives and tests to also offer:

Acne treatment
Anti-aging products
Care for conditions like rosacea and melasma
Migraine relief
Solutions for hair loss
And more

Plus, users don’t even necessarily need to visit a pharmacy or use insurance. The Nurx doctor consultation, evaluation, prescription and delivery is often covered out-of-pocket through the subscription.

Given the private, fast, reliable experience for taking control over sensitive health issues, it’s no wonder over 1 million patients now use the convenient platform.

However, even “set it and forget it” subscripttion care has its limitations over time. So what leads customers to ask “how do I cancel Nurx?”

Why Nurx Users Want to Unsubscribe?

There’s a variety of reasons someone might evaluate canceling, pausing or downgrading their Nurx subscription a few months or years in, including:

Seeking cheaper options: Perhaps insurance stopped covering certain costs, prices seemed inflated over alternatives, or budgets simply changed to make the service less affordable.
Lack of effectiveness: The specific treatment, dosage or generic prescription provided disappointing results for some patients’ conditions.
Customer service issues: Long response times for refills, insurance claim problems, or other situations left a sour taste from poor support.
Wanting in-person care: Some feel more comfortable seeing experts face-to-face vs. virtual consults and delivered meds.
Changing priorities and needs: Maybe birth control delivery became irrelevant after relationships changed, acne finally cleared up with age, or other health issues took precedence.

Regardless of reasoning, the good news is canceling any Nurx prescriptions takes just a couple quick steps through their website, mobile apps or even sites like PayPal if that’s how you paid your fees.

Now let’s get into those specifics…

Step-by-Step Ways to Cancel Your Nurx Subscription

Ready to stop Nurx refills and billing? Their direct cancellation process depends a bit on whether you’re on an iPhone, Android device, logged into the website, or handling billing through PayPal. But each route has clear options to unsubscribe in just a few minutes.

Cancel a Nurx Subscription Through the Website

If you want to cancel Nurx on a computer:

Visit Nurx’s website and log into your account with your username and password credentials
Click your profile icon and look for Account Settings
Select “Subscription” then find the active subscription you want to cancel
Choose “Cancel Subscription” and confirm your request!

You should then receive a cancellation confirmation email shortly after. And you’ve officially unsubscribed from further orders and billing.

Easy right? Now let’s look at canceling through mobile apps if that’s how you placed the order…

How to Cancel a Nurx Subscription on Android?

To cancel Nurx on an Android smartphone or tablet:

Open the Google Play Store app and ensure you’re logged into the Gmail account associated with the subscriptions
Tap the hamburger menu ≡ icon and choose Subscriptions
Select your Nurx subscription then tap “Cancel Subscription”
Confirm your cancellation on the next screen

And that quickly stops future charges without needing to contact customer support for birth control prescription cancelation.

Cancel a Nurx Subscription on iPhone or iPad

What if you want to cancel Nurx on iOS devices like an iPhone or iPad? Here are the steps:

Go to your iOS Settings then tap your name
Choose “Subscriptions” and sign in with your Apple ID if requested
Scroll down under “Active” subscriptions to select Nurx
Tap “Cancel Subscription” and confirm your password or fingerprint

After a few quick taps, you’ll see a “Successfully Canceled” confirmation for being unsubscribed from new orders or charges.

How to Cancel a Nurx PayPal Subscription?

Let’s also cover what to do if you pay your Nurx fees through PayPal automatic billing from a connected checking account or card.

If that’s the case, canceling Nurx subscriptions would happen on PayPal’s side:

Visit PayPal’s website and log into your PayPal account
Click on your profile icon to access Settings then choose Payments
Under the “Automatic Payments” section, click “Manage Automatic Payments”
Identify the Nurx subscription and select “Cancel” to stop automatic billing

After confirming through those PayPal cancellation screens, your Nurx subscription will end since billing and ordering occurs via that connected account.

And there you have it—a few quick ways to cancel your monthly prescription orders or other Nurx subscriptions through the platforms and apps you likely used to sign up.

Pausing Your Nurx Subscription Instead of Completely Cancelling

What if you like the convenience of automated Nurx delivery and consults, but just want to postpone the next orders or change your refill timing?

The good news is you have options to temporarily suspend your subscription instead of fully cancelling it.

There are a couple routes to press pause:

Change the Next Nurx Refill Date

To push your next Nurx refill order out by weeks or months:

Go into your Nurx account settings
Click “Subscriptions” then select Next Refill
Choose “Postpone” and pick a new date from the calendar

So for example, if your next 3-month supply is scheduled for January 15th but you’ll be traveling, just set the refill date out to February 20th instead.

Inform Support to Temporarily Suspend All Orders

You can also directly contact Nurx support to suspend all prescription refills for a set period of time.

Just send them a message with:

The specific reason you need to temporarily discontinue ordering
The exact date range to halt any refills or consults as well

So whether you choose to simply delay your next refill or put everything on hold, postponing is handy when you just need a short Nurx break, rather than permanently cutting ties.

Now let’s get back into what happens when you do officially pull the plug…

What Happens When You Cancel Your Nurx Subscription?

Once you complete the straightforward unsubscribe process through the Nurx website, app stores or PayPal, here’s what to expect:

Cancellation Confirmation Timeline

You should receive an official email confirmation of your canceled Nurx subscription within:

5 minutes if you canceled through their website
12 hours if you canceled through the iPhone App Store
24 hours if you canceled through the Android Play Store
48 hours if you canceled through PayPal

And you’ll immediately stop seeing any pending charges, upcoming deliveries or other subscription activity.

Medical Records Handling Post-Cancellation

Even if you delete your Nurx account after canceling, they may retain your medical history and prescription information:

For up to 10 years after last using their services
To maintainpha program compliance
In case future healthcare providers need records of your treatments

However, Nurx promises your medical details remain private and secure in accordance with health regulations.

Can You Get a Refund After Canceling Nurx?

Nurx does not offer subscription refunds, given orders and consultations occur so rapidly after checkout and signup.

However, you may qualify for reimbursement in special cases:

If an insurance provider pre-authorized and covered costs
If you can show lack of disclosure around subscription terms
If fraud or misrepresentation occurred

But generally you won’t get money back directly from Nurx post-cancellation—just no additional charges.

Now let’s tackle fully deleting accounts…

Deleting Your Nurx Account Permanently

Perhaps you don’t just want to cancel ongoing orders but also permanently delete your account information from Nurx forever.

You have two routes to do this while avoiding tedious calls and emails back-and-forth:

Close Your Nurx Account Via Phone Call

The quickest way to speak with a Nurx representative about account deletion is giving them a ring at 800–321–6879 between:

9am and 9pm Eastern
Monday through Friday

When connected, clearly state you want to permanently close your account. They should be able to fully disable it immediately during the call.

Request Account Deletion Via Email

If you prefer written confirmation of terminating your Nurx account, send a closure request to [email protected].

Be sure to include:

Full name
Date of birth
Active phone number
Email on file

Explain your reasons for wanting to deactivate your profile.

Keep in mind account deletion via email takes around 14 days for confirmation, as they process these support tickets in batches. But phoning in offers instant results.

Either way, whether you phone, email or just unsubscribe, that wraps up the process of separating from your Nurx subscription for birth control, acne, migraines or other treatment!

Key Takeaways Around Canceling or Pausing Nurx

Before wrapping up this complete guide to cutting ties with the medication delivery service, let’s recap some key points:

Canceling Is Quick: Just hop online, access your subscription settings, and click to confirm within minutes.
Pausing Orders Is Also Easy: Temporarily suspend refills if you just need a break from Nurx vs. fully closing your account
Refund Restrictions Exist: Unless insured costs apply, you likely won’t get money back after cancellation.
Deleting Accounts Takes Extra Steps: Phone calls or emails to Nurx Support specifically request permanent deactivation.
Reactive If You Choose: You can signup again down the road if needs change.
Consider Alternatives: Companies like Hers, Pandia Health or Simple Health also offer care.

So in summary, while Nurx makes managing private health conditions convenient, it’s just as straightforward to cancel your subscription when the time comes thanks to clear account management options.

Common Nurx Cancellation FAQs

Let’s wrap up by answering some frequently asked questions around closing Nurx accounts:

Can I reactivate my Nurx subscription after canceling it?

Yes, even if you delete your account, you can signup for Nurx again anytime with a new email address or profile.

Will Nurx delete all my medical records if I close my account?

They may retain private health data for up to a decade per regulations before deleting.

Is there a waiting period before my account is finally canceled after I request it?

No waiting period exists. Cancellation confirmation happens within minutes to 48 hours max.

Can I cancel my subscription through the Nurx mobile app?

Yes, on both iPhone and Android devices you can cancel through the app store account settings.

And there you have it! Those cover some common questions around permanently or temporarily cutting off Nurx services.

Now Take Control Over Your Health Choices

As a pioneering telehealth platform, Nurx made it easier than ever to receive sensitive medications, treatments and tests in the privacy of your own home.

But as needs change, you may come to ask “how can I cancel my Nurx?”

As we covered in this cancellation walkthrough, you can easily unsubscribe from refills whether:

Through the Nurx website
In the iPhone or Android app stores
Via connected accounts like PayPal

Plus, postponing orders, closing accounts, understanding policies around data and refunds, and evaluating alternatives gives you full control.

So feel empowered to make the subscription management decisions that best serve your personal health needs going forward!