How to Cancel Ollie Subscription: Easy Steps & Alternatives
Cancelling your Ollie dog food subscription is easy. Just log in, go to “My Info,” find “My Subscriptions,” and click “Cancel Subscription” for each dog. This post explains how to cancel, other ways to do it, and answers common questions.
Ollie’s fresh dog food is popular, but you might need to stop for various reasons. Maybe your dog’s diet changed, you’re cutting costs, or want to try something new. We’ll tell you how to end your Ollie service.
What is Ollie?
Before we jump into cancellation details, let’s quickly recap what Ollie offers.
Overview of Ollie’s Dog Food Subscription Service
Ollie provides fresh, human-grade dog food delivered right to your doorstep. They create custom meal plans based on your dog’s unique needs, considering factors like age, weight, and activity level.
Benefits of Ollie’s customized meal plans
Ollie’s meals are:
- Made with high-quality, human-grade ingredients
- Tailored to your dog’s specific nutritional needs
- Conveniently delivered on a regular schedule
- Prepared in small batches for freshness
Reasons to Consider Cancelling Your Ollie Subscription
While Ollie offers many benefits, there are valid reasons why you might want to cancel.
Change in pet’s dietary needs
Your dog’s nutritional requirements can change over time. Maybe your vet has recommended a different diet, or your pup has developed allergies.
Financial Considerations
Fresh dog food subscriptions can be pricey. If your budget has tightened, you might need to explore more affordable options.
Exploring alternative pet food options
You might simply want to try other brands or types of dog food. It’s okay to shop around and find what works best for you and your furry friend.
Before You Cancel: Things to Consider
Pause for a moment before you hit that cancel button. Here are some factors to think about:
Reviewing your pet’s nutritional requirements
Has anything changed in your dog’s health or lifestyle? Make sure you’re making the best choice for their well-being.
Assessing the convenience factor
Remember the time you save not having to shop for and prepare dog food. Is that worth something to you?
Evaluating cost-effectiveness
While Ollie might seem expensive at first glance, compare it to the long-term health benefits and potential vet bills saved.
Gauging your pet’s enjoyment of Ollie meals
Does your dog love Ollie food? A happy, healthy pup might be worth the extra cost.
Step-by-Step Guide to Cancelling Your Ollie Subscription
Ready to cancel? Here’s how to do it through your Ollie account:
Logging into your Ollie account
- Go to the Ollie website (myollie.com)
- Click on “Log In” in the top right corner
- Enter your email and password
Navigating to subscription settings
- Once logged in, click on “My Info” at the top of the screen
- Scroll down to find “My Subscriptions”
Selecting the cancellation option
- Find your dog’s subscription (you’ll need to do this for each dog if you have multiple)
- Click “Cancel Subscription” on the right side
Confirming your cancellation
- A pop-up will appear asking you to confirm
- Click “Yes, Cancel My Subscription”
- You should receive a confirmation email shortly after
Remember, cancelling only stops future renewals. Any orders already processed will still be delivered.
Alternative Methods to Cancel Ollie’s Subscription
Can’t access your account? No worries. Ollie offers several other ways to cancel.
Cancelling via email
Send an email to [email protected] with the subject line “Subscription Cancellation Request.” Clearly state your desire to cancel in the email body.
Cancelling by phone
Call Ollie’s customer service at 844-88-OLLIE (65543). Have your account info ready when you call.
Using live chat support
Visit Ollie’s website and look for the live chat option. A customer service rep can help you cancel through chat.
Cancelling via text message
Text “CANCEL” to 844-88-OLLIE (65543). Follow the prompts to complete your cancellation.
Understanding Ollie’s Cancellation Policy
Before you cancel, it’s important to know Ollie’s policies.
Timing your cancellation
Cancel at least 3 days before your next scheduled shipment to avoid being charged for it.
Refund policy for cancelled subscriptions
Ollie doesn’t offer refunds for subscription fees already charged. Your cancellation takes effect at the end of your current billing cycle.
Continuation of service until billing cycle end
You’ll continue to receive deliveries until the end of your paid period. Make the most of these last meals!
Troubleshooting Common Cancellation Issues
Cancelling should be straightforward, but here are some tips if you hit a snag.
What to do if you can’t log in
Forgot your password? Use the “Forgot Password” link on the login page. Still, having trouble? Contact customer support.
Handling unresponsive customer service
If you’re not getting a response, try a different contact method. Remember, patience is key – they might be experiencing high volume.
Dealing with unexpected charges after cancellation
Check your cancellation date and last scheduled delivery. If you believe you’ve been charged in error, contact Ollie’s customer service right away.
Alternatives to Completely Cancelling Your Ollie Subscription
Not ready to say goodbye completely? Ollie offers some flexible options.
Pausing your subscription
You can pause your subscription for up to 4 weeks. This is great if you’re going on vacation or just need a short break.
Adjusting delivery frequency
Maybe you don’t need deliveries as often. You can change your delivery schedule to every 2, 3, or 4 weeks.
Modifying your meal plan
You could switch to a partial meal plan or change the recipes you’re receiving. This might help if cost is a concern.
Comparing Ollie to Other Dog Food Subscription Services
If you’re considering switching to another service, here’s a quick comparison:
PetPlate
- Offers treats and organic supplements
- Slightly lower starting price than Ollie
The Farmer’s Dog
- Plans start at $2 per day (compared to Ollie’s $4)
- Easy to adjust delivery frequency
Spot & Tango
- Uses GMO and hormone-free ingredients
- Good for dogs with allergies
Nom Nom
- Offers a beef recipe good for dogs with sensitivities
- Also provides cat food options
Open Farm
- Features a beef-based option with varied ingredients
- Focuses on ethical and sustainable sourcing
Reactivating Your Ollie Subscription: What You Need to Know
Change your mind? Welcome back! Here’s how to restart your Ollie journey.
Process for restarting your subscription
- Log into your account
- Go to “My Info”
- Click “Reactivate Subscription”
- Follow the prompts to set up your new plan
Changes in pricing or plans since the cancellation
Ollie occasionally updates their pricing and offerings. Check the current plans and prices when you reactivate to avoid surprises.
Frequently Asked Questions About Cancelling Ollie’s Subscription
Let’s address some common questions about cancelling Ollie.
Can I cancel anytime?
Yes, you can cancel your Ollie subscription at any time. There’s no long-term commitment required.
How long does the cancellation process take?
Cancelling through your account is immediate. If you use other methods, it might take 1-2 business days to process.
Can I cancel if I received Ollie as a gift?
Yes, you can cancel a gift subscription. The gifter won’t be notified, but you won’t receive any more deliveries after the gifted period ends.
Final Thoughts on Cancelling Your Ollie Subscription
Cancelling your Ollie subscription doesn’t have to be a hassle. Whether you’re doing it through your account, by email, phone, or text, the process is designed to be straightforward.
Remember, it’s okay to change your mind about your dog’s food. What matters most is finding the best option for your furry friend’s health and your lifestyle.
If you’re cancelling due to concerns or issues, don’t hesitate to share your feedback with Ollie. They’re always working to improve their service.
And who knows? Maybe someday you’ll find yourself ready to give Ollie another try. If that day comes, they’ll be happy to welcome you and your pup back to the pack.
Whatever you decide, here’s to happy, healthy meals for your four-legged friend!
