How to Cancel PropStream Free Trial Subscription Before Being Charged?
Are you currently testing out PropStream through their free trial offer but realized it’s not the right real estate investment software for your business? If so, you may be wondering how to cancel your PropStream subscription before the 7-day free trial ends so you don’t get charged.
The good news is canceling the PropStream free trial membership is quick and straightforward when you follow the steps in this guide. We’ll outline everything you need to know about how to cancel PropStream, from when your trial ends to contacting support if any issues arise.
PropStream is a popular real estate investing tool that provides users with property data, analysis features, and marketing capabilities to find motivated seller leads. They offer a free 7-day trial so you can evaluate the platform before committing to a paid subscription.
However, many real estate investors forget to cancel these types of free trials once they expire. That’s why it’s important to know how to cancel PropStream properly so you don’t get unexpectedly charged $99 if you don’t plan on continuing to use it after the trial.
In this comprehensive guide, we’ll cover:
- When does the PropStream free trial end?
- A step-by-step guide to canceling your PropStream subscription
- What to do if you get charged after canceling
- Reactivating a cancelled PropStream account
- Frequently asked questions about canceling PropStream
- Key takeaways about canceling the free trial
Let’s start by understanding when exactly your 7-day PropStream free trial period will expire and auto-renew.
When Does Your PropStream Free Trial End?
Before you cancel your PropStream subscription, it’s important to understand when your 7-day free trial period will come to an end. This ensures you cancel at the right time to avoid getting charged.
Here’s what to know about when your free PropStream trial expires:
- The free trial lasts for 7 days starting the date you first signed up for PropStream.
- On the 8th day after signup, your free trial will automatically convert to a paid monthly subscription plan.
- You will start getting charged $99 per month on a recurring basis after the 7-day trial expires.
- PropStream sends an email reminder 24 hours before the 7th day of your trial ends. This gives you a chance to cancel if you don’t plan on continuing.
- You must cancel your membership on or before the 7th day of your trial to avoid being charged the $99 monthly fee.
- If you continue past day 7 without canceling, you’ll be charged $99 immediately for your first month of subscription fees.
The key takeaway here is that you have exactly 7 days to try PropStream risk-free. Once that 7-day window passes, you’ll be charged automatically for a paid plan if you don’t cancel first.
Be sure to keep this timeframe in mind so you can cancel your free trial properly by the 7th day. Next, we’ll explain how to easily cancel your PropStream subscription online.
Step-by-Step Guide to Canceling Your PropStream Free Trial Membership
Canceling your PropStream free trial only takes a minute when you follow these straightforward steps:
1. Log Into Your PropStream Account
First, you’ll need to log into your PropStream account online.
Go to propstream.com and enter your email address and password to sign in.
If you’ve forgotten your password, use the “Forgot Password” link on the login page to reset it and regain access to your account.
2. Click on “Settings” in the Side Menu
Once you’re logged into your PropStream dashboard, click on “Settings” in the left sidebar menu.
3. Select the “Account Activity” Tab
In your Settings page, you’ll see a few different tabs. Click on the tab labeled “Account Activity”.
4. Click the “Cancel My Account” Button
Under the Account Activity tab, you’ll see a red button that says “Cancel My Account”. Click this button to cancel your PropStream subscription.
5. Follow the On-Screen Prompts to Confirm Cancellation
After clicking Cancel My Account, follow the on-screen prompts to confirm your cancellation. PropStream may ask you to select a reason for canceling from a drop-down menu.
Once you complete the cancellation prompts, your PropStream subscription will be terminated immediately at the end of your current 7-day billing cycle.
And that’s all there is to it! When you follow these simple steps to cancel your account, your free trial membership will be cancelled in just a minute or two with no hassle. You won’t be charged anything further.
Now let’s discuss what to do in case you run into any problems after canceling your free trial.
What If I’m Charged After Canceling My PropStream Free Trial?
Ideally, canceling your PropStream free trial during the 7-day period ensures you won’t be charged anything further.
But in some rare cases, you may still see a charge from PropStream after you’ve cancelled your free trial before it expired. Don’t worry too much if this happens. Here are some tips on what to do if you get incorrectly charged:
Contact PropStream Customer Support
If you see a charge from PropStream after canceling your free trial, reach out to their customer support team right away.
You can contact them via:
- Email: support@propstream.com
- Phone: 877-204-9040
PropStream has helpful and responsive support staff. Explain your situation and they should be able to look into the charge. If you did indeed cancel on time, they can refund your money quickly.
Dispute the Charge
If you don’t receive a prompt response after contacting PropStream, dispute the charge with your credit card issuer. Let them know you cancelled the free trial before it expired but were still incorrectly charged.
The credit card company can then initiate a refund on your behalf, pending an investigation. This is a fairly simple process that typically works in the customer’s favor.
Request a Refund from PropStream
Another option is to request a refund directly through PropStream’s support channels. Clearly explain when you cancelled the free trial and politely ask that they refund the incorrect charge.
As long as you cancelled within the 7-day window, PropStream should provide the refund without issue. Follow up if the refund doesn’t come through in a timely manner.
The bottom line is that you have options if you get charged after properly canceling the free trial. With a few emails or phone calls, you should be able to get the situation resolved and your money back.
Next, we’ll look at how to restart your PropStream subscription if you change your mind down the road.
Can I Reactivate My Cancelled PropStream Account?
Yes, if you cancel your PropStream account but later want to resume using it, reactivating your subscription is easy.
There are two simple ways to restart your cancelled PropStream membership:
1. Log Back Into Your PropStream Account
If you cancelled your account recently, you may still be able to log back into your PropStream dashboard. Once logged in, your subscription will automatically restart at the current monthly price.
2. Contact PropStream Support
Alternatively, you can call PropStream’s support line at 877-204-9040 or email them at support@propstream.com. Let them know you want to reactivate your cancelled subscription.
The PropStream team can quickly reactivate your account so you regain full access to the platform and tools. Your subscription picks up right where you left off.
Reactivating your cancelled account makes sense if you want to:
- Try using PropStream again after taking a break
- Re-evaluate it compared to other real estate software
- Use it for a specific project or limited period of time
Because there are no cancellation fees or penalties, you can cancel and restart as needed to take advantage of the platform when it suits your needs.
Next, we’ll answer some frequently asked questions about canceling the PropStream free trial.
Frequently Asked Questions About Canceling PropStream
Here are answers to some common questions people have about canceling their PropStream free trial membership:
How do I get a refund after canceling PropStream?
As long as you cancel within the 7-day free trial window, you should not have been charged anything yet. But if you do get incorrectly charged after properly canceling, request a refund from PropStream support or your credit card provider.
What if I forget to cancel the free trial on time?
If you forget to cancel by the 7th day and accidentally get charged, politely contact PropStream support right away. Explain that you forgot to cancel on time and intended to end the trial. They may provide a one-time courtesy refund.
Can I cancel by phone or is it only online?
Currently, cancellation must be completed through your online PropStream account. But you can call customer support for assistance with any issues.
Are there any fees for canceling the free trial?
No, PropStream does not charge any cancellation fees or penalties when you cancel the free trial. You only pay if you continue the subscription past day 7.
What if I signed up again after canceling previously?
If you sign up for PropStream again, you’ll receive one more 7-day free trial. You can cancel this new subscription the same way.
What happens to my account data if I cancel?
Your account and any saved data will be inaccessible once your subscription is canceled. Be sure to export anything you want to keep.
Can I get more than one free trial with PropStream?
Unfortunately, you can only receive one 7-day free trial per customer. PropStream recognizes your email address, so you won’t be eligible for another trial with the same email.
Key Takeaways: Canceling Your PropStream Free Trial Membership
Canceling the PropStream free trial is quick and straightforward when you follow the steps above:
- Log into your PropStream account
- Go to Settings > Account Activity
- Select “Cancel My Account”
- Complete the cancellation prompts
Be sure to cancel before day 7 of the trial to avoid being charged $99. Contact support if you run into any issues cancelling or see charges after you canceled.
With the basics covered, you can easily cancel the PropStream free trial if it’s not the right fit. Now you can look for alternative real estate investment software without paying for something you don’t need.
