How to Cancel Your VASA Fitness Membership – The Complete Guide
Maintaining an active lifestyle and prioritizing your health are undoubtedly important. However, sometimes circumstances change, and you may find yourself needing to cancel your gym membership. If you’re a VASA Fitness member and considering terminating your membership, you’re not alone. Many individuals face similar situations due to relocation, financial constraints, or simply a change in preferences.
Are you looking to cancel your VASA Fitness membership? Whether your reasons are financial, location concerns, or simply not utilizing the gym enough, canceling can be a straightforward process with the right information.
Cancel your VASA Fitness membership hassle-free. Learn the exact steps for different cancellation methods. Find out about any fees and get tips for a smooth process. This guide makes canceling easy.
What is VASA Fitness?
Before diving into the cancellation process, let’s briefly introduce VASA Fitness. VASA Fitness is a popular gym chain with over 53 locations across 7 states, including Utah, Colorado, Kansas, Oklahoma, Arizona, and Idaho. They offer a wide range of fitness amenities, such as cardio equipment, strength training areas, group exercise classes, swimming pools, and more.
VASA Fitness provides various membership options, including monthly, annual, and multi-year plans. These plans cater to different budgets and fitness goals, allowing members to choose the best fit for their needs.
Why Cancel a VASA Fitness Membership?
There can be several reasons why someone may consider canceling their VASA Fitness membership. Here are some common scenarios:
- Relocation: If you’re moving to a new city or state where VASA Fitness doesn’t have a convenient location, canceling your membership may be necessary.
- Financial Considerations: Gym memberships can be a significant recurring expense, and if your financial situation changes, canceling may help you save money.
- Lack of Usage: Sometimes, despite good intentions, people find themselves not utilizing their gym membership as much as they initially planned. In such cases, canceling can be a practical decision.
- Change in Preferences: Your fitness goals or preferences may have shifted, and you might prefer a different type of gym or workout routine.
- Temporary Hiatus: If you’re planning an extended vacation or need to take a break from the gym for personal reasons, canceling your membership could be the right choice.
Canceling a gym membership can be tricky due to specific policies and procedures. Understand these guidelines to avoid issues or extra fees.
How to Cancel VASA Fitness Membership
Canceling your VASA Fitness membership can be accomplished through various methods. We’ll guide you through the step-by-step process for each option, ensuring a smooth and hassle-free experience.
Step 1 – Log into Your Account
The first step in canceling your VASA Fitness membership is to log into your account. You can do this either through the VASA Fitness app or by visiting their website.
Via the VASA Fitness App:
- Open the VASA Fitness app on your smartphone or tablet.
- Enter your login credentials (email address and password).
- Once logged in, navigate to the “My Account” section.
Via the VASA Fitness Website:
- Visit the VASA Fitness website at vasafitness.com.
- Click on the “Member Login” button located in the top-right corner of the page.
- Enter your login credentials (email address and password).
- Access your account dashboard once logged in.
If you’re having trouble logging in or can’t remember your login credentials, contact VASA Fitness customer support for assistance.
Step 2 – Navigate to Cancellation
Once you’ve successfully logged into your VASA Fitness account, the next step is to locate the cancellation option. The process may vary slightly depending on whether you’re using the app or the website.
Via the VASA Fitness App:
- From the “My Account” section, look for an option labeled “Cancel or Pause Plan” or something similar.
- Tap or click on this option to initiate the cancellation process.
Via the VASA Fitness Website:
- Look for a section labeled “Membership Details” or “Manage Membership.”
- Within this section, you should find a link or button to cancel your membership.
If you can’t find the cancellation option, contact VASA Fitness customer support for help.
Step 3 – Provide Cancellation Details
After initiating the cancellation process, VASA Fitness will likely request some personal information to locate and verify your account. Be prepared to provide the following details:
- Full Name
- Date of Birth
- Membership Number or Barcode (typically found on your VASA Fitness membership card or key tag)
- ZIP Code or Address associated with your account
Accurately providing this information will help VASA Fitness locate your account and proceed with the cancellation process smoothly.
Additionally, you may be asked to provide a reason for canceling your membership. While this is optional, providing a reason can help VASA Fitness improve their services and address any potential issues.
Step 4 – Complete Remaining Payments
One crucial aspect to keep in mind when canceling your VASA Fitness membership is that you’ll need to pay any remaining balance or outstanding fees. VASA Fitness typically requires members to settle any unpaid dues before finalizing the cancellation.
During the cancellation process, you’ll be presented with the remaining balance owed on your account. This amount may include any remaining monthly or annual fees, as well as any applicable cancellation fees (more on those later).
VASA Fitness will likely provide you with various payment options to settle the remaining balance, such as:
- Online payment through their website or app
- Over the phone with a customer service representative
- In-person at your local VASA Fitness location
VASA Fitness may not cancel your membership until you pay any remaining balance. Make sure you have enough funds to avoid delays.
Step 5 – Confirm Cancellation
After providing the required information and settling any outstanding payments, VASA Fitness will prompt you to confirm your cancellation request. Review all the details carefully, including the effective date of your membership termination and any applicable fees.
Once you’ve confirmed the cancellation, VASA Fitness should provide you with a confirmation number or receipt for your records. Be sure to keep this documentation as proof of your canceled membership, should any issues arise in the future.
Additionally, you may receive a confirmation email or notification from VASA Fitness regarding the successful cancellation of your membership.
Potential Fees When Canceling
While canceling your VASA Fitness membership may seem straightforward, it’s important to be aware of potential fees that could be associated with the process. Here are some common fees to keep in mind:
VASA’s $25 Cancellation Fee
VASA Fitness charges a $25 cancellation processing fee if you cancel your membership within the first six months of joining. This fee is applicable regardless of your membership type (monthly, annual, or multi-year).
Covering the Remaining Membership Balance
As mentioned earlier, you’ll need to pay any remaining balance on your membership before VASA Fitness can finalize the cancellation. This balance may include any unpaid monthly or annual fees, as well as any applicable cancellation fees.
Fees for Not Giving 30 Days’ Notice
VASA Fitness typically requires members to provide at least 30 days’ notice before canceling their membership. If you fail to provide proper notice, you may be charged an additional fee or be required to pay for an extra month’s membership.
Review your membership agreement or contact VASA Fitness customer service to understand the fees and policies that apply to your cancellation.
How to Cancel via Phone/Email?
While the online cancellation process through the VASA Fitness app or website is often the most convenient option, you can also cancel your membership over the phone or via email.
Canceling by Phone
To cancel your VASA Fitness membership by phone, you’ll need to call their customer support line at 801-426-8644. Have your membership information (name, date of birth, membership number, etc.) ready, as the representative will likely ask for these details to locate your account.
During the call, communicate your intention to cancel your membership and be prepared to provide the reason for cancellation, if asked. The representative will guide you through the necessary steps and inform you of any outstanding fees or balances that need to be paid.
Canceling via Email
If you prefer to cancel your VASA Fitness membership via email, you can send your request to [email protected]. In your email, be sure to include the following information:
- Your full name
- Date of birth
- Membership number or barcode
- Reason for cancellation (optional)
- A clear statement requesting the cancellation of your membership
Providing complete and accurate information will help VASA Fitness locate your account and process your cancellation request efficiently.
Canceling by email may take longer than canceling by phone or online portal.
Freezing VASA Membership Instead
If you’re not ready to cancel your VASA Fitness membership permanently but need a temporary break, you have the option to freeze your membership instead. This can be a useful alternative if you’re planning an extended vacation, dealing with a temporary financial situation, or facing any other short-term circumstances that prevent you from using the gym.
VASA Fitness allows members to freeze their membership for up to 90 days. During the freeze period, you won’t have access to any VASA Fitness facilities, but you also won’t be charged the regular membership fees.
To freeze your VASA Fitness membership, follow these steps:
- Log into your VASA Fitness account (app or website).
- Navigate to the “Manage Membership” or “My Account” section.
- Look for an option to “Freeze” or “Suspend” your membership.
- Follow the prompts to select the desired freeze duration (up to 90 days).
- Pay the $10 freeze fee, if applicable.
Once you’ve completed the freeze process, your membership will be temporarily suspended until the specified date. During this time, you won’t have access to VASA Fitness facilities, but you also won’t incur any additional membership fees.
When you’re ready to resume your membership, simply log back into your account and reactivate it before the freeze period ends.
Common Questions About Canceling
Throughout the cancellation process, you may have some additional questions or concerns. Here are some common inquiries and their answers:
How do I check my remaining VASA balance?
To check your remaining balance with VASA Fitness, log into your account through the app or website. Navigate to the “Billing” or “Payment” section, where you should be able to view your current balance and any outstanding fees.
Can I get a refund if I cancel mid-cycle?
Unfortunately, VASA Fitness does not typically offer prorated refunds if you cancel your membership mid-cycle. You’ll be responsible for paying any remaining fees or balances up until the effective date of your cancellation.
What if VASA keeps charging me after canceling?
If VASA Fitness continues to charge you after you’ve successfully canceled your membership, it’s important to contact their customer support immediately. Provide them with your cancellation confirmation and any relevant documentation to resolve the issue and potentially obtain a refund for the incorrect charges.
How can I prevent auto-renewal?
To prevent your VASA Fitness membership from auto-renewing, you’ll need to cancel your membership before the renewal date. Be sure to follow the cancellation process outlined in this guide and obtain confirmation of your successful cancellation.
Can I transfer my VASA membership to someone else?
VASA Fitness memberships are non-transferable. If you need to cancel your membership, you’ll have to follow the standard cancellation process, and the other person will need to sign up for a new membership separately.
Tips for a Smooth VASA Cancellation
While canceling your VASA Fitness membership can be a straightforward process, there are a few tips to keep in mind to ensure a smooth and hassle-free experience:
- Review Your Contract: Before initiating the cancellation process, review your membership contract or agreement carefully. This will help you understand the specific terms, conditions, and fees associated with canceling your membership.
- Get Confirmation: Once you’ve completed the cancellation process, be sure to obtain a confirmation number, receipt, or email confirmation from VASA Fitness. This documentation will serve as proof of your canceled membership and can be useful if any issues arise in the future.
- Monitor Statements: After canceling your membership, continue to monitor your bank statements or credit card statements for any unexpected charges from VASA Fitness. If you notice any incorrect charges, contact their customer support immediately to resolve the issue and potentially obtain a refund.
- Explore Negotiation Options: In some cases, VASA Fitness may be willing to negotiate or waive certain fees, especially if you have a valid reason for canceling or have been a long-time member. It never hurts to politely inquire about potential fee reductions or alternatives.
- Return Any Equipment or Accessories: If you’ve rented or borrowed any equipment, accessories, or amenities from VASA Fitness, be sure to return them before or during the cancellation process. This will help avoid any additional charges or fees.
- Consider Freezing Instead: Consider temporarily freezing your VASA Fitness membership if you’re unsure about canceling permanently. This pauses recurring fees, allowing easy reactivation if needed in the future.
By following these tips and the step-by-step guide outlined in this article, you can navigate the VASA Fitness cancellation process with confidence and ensure a smooth transition away from your membership.
