How to Cancel Your Viasat Internet Service in Simple Steps?

Are you considering cutting the cord on your Viasat satellite internet service? Want to switch providers, move to an area without coverage, or simply decide you no longer need or want it?

Canceling Viasat may sound daunting, but it doesn’t have to be a huge hassle. This step-by-step guide will walk you through everything you need to know to smoothly disconnect your Viasat service, return equipment, and avoid extra fees.

We’ll cover all the key steps for cancellation including:

• Calling Viasat to terminate service
• Understanding early termination fees
• Returning your leased modem and satellite equipment
• Moving Viasat service to a new address
• Options if your home is damaged by a natural disaster
• Contact information for customer support
• Answers to frequently asked questions

By the end of this guide, you’ll be fully prepared to cancel your Viasat satellite internet subscription quickly and painlessly. So let’s get started!

Do You Need More Info Before Canceling Viasat?

Canceling any service can feel intimidating if you aren’t sure of the proper steps to take. Here are some common questions people have about canceling Viasat:

• What are the steps to cancel Viasat service correctly?
• Will I have to pay an early termination or cancellation fee?
• How do I return the Viasat equipment like the modem and satellite dish?
• Can I cancel my Viasat subscription if I’m moving to a new address?
• What number or department do I call to cancel Viasat service?

This guide will fully cover the answers to all of these questions and more. We’ll ensure you have all the information you need to cancel your account smoothly.

Step 1: Call Viasat Customer Service to Cancel

To cancel your Viasat internet service, the first step is to contact their customer service department directly via phone.

The Viasat cancellation number to call is 1-855-463-9333.

When prompted by the automated system, clearly state “cancel service” or “disconnect service”. This will route you to the right cancellation team.

Here’s what to expect when you call:

• The agent will first verify your identity and account details. Be prepared to provide information like your account number, date of birth, or the amount of your last payment.
• Explain the reason you want to cancel Viasat. While not required, this allows them to offer solutions if your issues are fixable.
• Discuss any early termination fees you may owe for canceling before your contract ends (more on this shortly).
• Get instructions from the agent on how to return your leased Viasat equipment. This includes modems, satellite dishes, and accessories.
• Before ending the call, request a cancellation confirmation number from the representative. Make a note of this in case you need to reference it later for billing purposes.

Calling Viasat directly at 1-855-463-9333 is currently the only way to cancel service. Cancellations cannot be processed online or via email at this time.

Are There Fees for Canceling Viasat Early?

Now let’s discuss one of the less exciting parts of the cancellation process – early termination fees.

When you sign up for Viasat internet service, you typically agree to a 24-month contract. This means you are committing to keep and pay for service for that entire 2 year period.

If you cancel service before the contract term is complete, Viasat will charge an early termination fee.

Here is how it works:

• The early termination fee is $15 per month remaining on your contract.
• For example, if you cancel after 18 months of a standard 24 month contract, you would owe $15 x 6 months = $90 in cancellation fees.
• The later in your contract you cancel, the lower this penalty charge will be.

Now there are a couple ways to avoid these early termination fees:

• Viasat does offer a no long term contract option when you sign up for service. You pay a higher upfront fee, but then can cancel anytime after the first month with no penalties.
• In some cases, such as poor service quality, Viasat may waive the cancellation fee. But don’t count on it – be prepared to pay any contract penalty amounts owed.

Knowing these early termination fee rules ahead of time allows you to prepare for any final charges on your Viasat bill after disconnecting service.

Step 2: Return Your Viasat Equipment Within 30 Days

After canceling your Viasat internet service over the phone, you will need to return any satellite equipment you leased from them.

This must be returned within 30 days of disconnecting or you’ll face added fees.

Here are the main items you’ll need to send back:

• Viasat WiFi modem
• Satellite modem power cord
• The transmit and receive integrated assembly (TRIA) attached to your satellite dish outdoors

You will receive a return kit from Viasat via UPS with prepaid labels and instructions on returning the equipment.

You then have two choices for sending the items back:

1. Schedule a free UPS pickup from your home. Viasat will send a UPS driver to collect the equipment.
2. Drop off the equipment at any UPS location yourself using the prepaid return labels. The UPS store will pack and ship it back for you.

Returning your satellite modem, power cables, TRIA, and any other leased equipment is crucial. Viasat will charge you unreturned equipment fees if you keep the items past 30 days post-cancellation.

Can You Move Viasat Service to a New Address?

Life happens and sometimes you need to relocate to a new home or apartment. If this is the case, you may be wondering:

“Can I transfer or move my Viasat satellite internet service to my new address?”

The good news is – yes, it is often possible to relocate your Viasat internet service when moving. However there are a few key steps to take for a smooth transition:

1. Contact Viasat at least 1 week before your move date. This gives them time to prepare for the service transfer.
2. Confirm that Viasat internet is actually available at your new address. You can check availability online or with customer service.
3. Be aware you will need to sign a new 24 month agreement for the new location.
4. A technician will need to visit your new home to install and set up new satellite equipment properly.

As long as Viasat services your new area, they can transfer your internet subscription to your new home. This saves you from having to fully cancel and sign up again.

However, if Viasat is NOT available at your new address, you will have to go through the full cancellation process outlined earlier in this article.

What if a Natural Disaster Damages My Home?

One unique situation where you may need to cancel Viasat is if your home is damaged or destroyed by a natural disaster. Events like wildfires, floods, tornadoes, and hurricanes can ravage homes.

If your residence is impacted by a disaster, immediately contact the Viasat customer care team to discuss your options:

• Explain your situation and the damage to your home. Provide any details that may help.
• Ask about suspending or temporarily disconnecting your Viasat service while repairs are made if you plan to return.
• Inquire about special Viasat disaster relief programs or assistance.
• If your home will be uninhabitable long-term, they can help you fully cancel and disconnect service.

Viasat understands these unique circumstances and wants to help customers impacted by fires, flooding, storms, or other disasters. Reach out to their team for customized support and solutions.

Viasat Customer Service Contact Information

Now that you know how to cancel your Viasat internet service, here is their customer service contact information to get help:

Phone: 1-855-463-9333

Email: [email protected]

Website: https://www.viasat.com/contact-us/

When canceling service, you need to call Viasat customer service at 1-855-463-9333. Select the option to “cancel service” or “disconnect.”

Email and online chat are not options for canceling currently – you must speak to an agent over the phone.

But for other account questions, you can email [email protected] or access online support articles on their website.

Frequently Asked Questions About Canceling Viasat

We’ve covered a lot of information about cancelling your Viasat satellite internet service. Here are answers to some of the most common questions about the cancellation process:

How much does it cost to cancel Viasat service?

If you are under contract, expect to pay $15 for every remaining month on your term. There is no cancellation fee if you chose the no contract option when signing up.

Can I pause my Viasat subscription temporarily?

Yes, Viasat does allow you to temporarily suspend your service from 2-6 months over a 12 month period. This is known as their “hibernation plan.” You pay a reduced monthly fee of $9.99 during the suspension.

What number do I call to cancel Viasat?

To cancel your Viasat internet service, call their dedicated cancellation line at 1-855-463-9333. When prompted, say “cancel service” or “disconnect service” to be routed to the right department.

Can I cancel Viasat in person at a store?

Unfortunately no, Viasat does not currently allow in-person cancellations at physical stores. You need to contact them over the phone to cancel your satellite internet service.

How long do I have to return Viasat equipment when I cancel service?

You must return all leased modems, satellite dishes, and other Viasat equipment within 30 days of disconnecting your account. Going beyond 30 days can result in fees for unreturned items.

What details do I need when calling Viasat to cancel?

When you call to cancel, have your Viasat account number, date of birth, and last payment amount ready to verify your identity. Also be ready to choose your equipment return method.

Does Viasat offer any alternatives to cancellation?

You can ask about modifying your plan, lowering costs, or troubleshooting issues before fully canceling. But if you must cancel, be firm when calling and don’t allow them to talk you out of it.

Conclusion

Canceling your Viasat internet service does not need to be a frustrating process. By following this guide, you can smoothly disconnect your account, return equipment, and avoid cancellation headaches.

The key steps covered include:

• Calling 1-855-463-9333 to cancel service over the phone
• Discussing any early termination fees you may owe
• Returning your satellite modem, dish, and accessories within 30 days
• Transferring service to a new address if relocating
• Contacting customer service if your home is damaged
• Getting a cancellation confirmation number from the agent

With the proper preparation and handling equipment returns promptly, you can be free of Viasat quickly and painlessly.

Now you have all the information you need to cancel your subscription and move on to a new internet provider. We wish you the best of luck switching satellite services or going with cable, DSL, fiber, or other options in your area!