How Long Does Shein Take to Refund a Cancelled Order?

We’ve all been there – you place an order online, but soon after, you have second thoughts or realize you made a mistake. Perhaps you selected the wrong size, found a better deal elsewhere, or simply changed your mind about the items in your cart. Whatever the reason, you now want to cancel that order and get your money back.

Online shopping is convenient, but dealing with returns and refunds can sometimes feel like a hassle. When it comes to the popular fashion retailer Shein, many customers wonder: How long does Shein take to refund a canceled order?

The short answer is: that Shein typically processes refunds for canceled orders within 5-7 business days, though the exact timeframe can vary based on your payment method and banking processes.

This guide covers canceling Shein orders and getting a refund, including:

• When you can cancel a Shein order
• Step-by-step instructions on how to cancel
• What happens after you submit a cancellation request
• Shein’s policies on shipped orders and returns
• Tips for a smooth refund process
• Frequently asked questions about Shein refunds

So, whether you’re a first-time Shein shopper or a seasoned fashionista, keep reading to ensure a hassle-free experience when canceling orders on this popular e-commerce platform.

When Can You Cancel a Shein Order?

The first step in canceling a Shein order is understanding when you are eligible to do so. According to Shein’s policies, you can cancel an order at any time before it ships out from their warehouse.

This means there is a short window between when you first place your order and when Shein hands it over to the shipping carrier. You can verify if your order is still eligible for cancellation by checking its status in your Shein account.

Orders in “Processing” Status

If an order shows as “Processing,” that means it has been placed and approved but is still being prepared for shipment. Shein orders typically process very quickly, often on the same or the next day, so this cancellation window may only be a few hours or up to 1-3 days at most.

Orders in “Unpaid” Status

If you selected a payment method like bank transfer, PayPal eCheck, or another option that takes time to clear, your order may temporarily show as “Unpaid.” For example, Shein usually allows 24 hours to complete these pending payments.

An unpaid order essentially means the order transaction is not official yet. So there is still time to cancel before the payment clears and causes the items to ship out.

Once an order ships and shows a tracking number, it is considered officially in transit, and you can no longer cancel it. But don’t worry if your order has already been dispatched – we’ll cover how Shein’s return and refund policies work for shipped orders later in this guide.

Step-by-Step: How to Cancel Your Shein Order

If you’ve caught your order early enough that it meets the “Processing” or “Unpaid” eligibility, canceling it is quick and easy:

Cancel Shein Order Via Website

1. Access Shein.com and log into your account
2. Click “My Orders” or navigate to your account Order History
3. Locate the order you want to cancel and click “View Details”
4. Click the “Cancel Order” button
5. Select a reason for cancellation and confirm

Cancel Shein Mobile App Order

1. Open the Shein app and tap the “Me” profile icon
2. Under “My Orders,” select the order and tap “Cancel”
3. Choose a cancellation reason and confirm

And just like that, your Shein order will be canceled! You’ll receive an immediate confirmation on-screen and via email. Behind the scenes, Shein will halt fulfillment so the items are not shipped out.

What Happens After Cancelling A Shein Order?

When your cancellation request is processed successfully, Shein will update the order status and initiate any eligible refunds. Here’s what to expect after canceling a Shein order:

• The order status will change from “Processing” or “Unpaid” to “Cancelled.”
• The items will stop being processed to ship out.
• Any payments you already submitted will be refunded.
• Refunds are sent back to your original payment method.
• Refunds may take 5-7 business days to appear in your account.

For pending payment orders where no money has exchanged hands yet, nothing needs to be returned. All discounts, Shein points, coupons, etc., will automatically be credited back as well.

If you already paid in full, Shein will swiftly issue a refund to reverse the charges using the same online payment processor or card you used. Most customers receive their refund within a week.

International bank accounts and wire transfers may experience longer refund processing times due to additional banking procedures. If your refund has not come through after the maximum timeframe, reach out to Shein customer support for assistance investigating the status.

Why Was My Shein Order Cancelled?

In some cases, Shein may cancel an order on their end, typically due to issues verifying your payment method or if the item you ordered is no longer available, and you did not request a replacement.

Can You Cancel a Shein Order After It Ships?

Unfortunately, once an order is dispatched with a shipping carrier and tracking number, Shein can no longer cancel or stop the delivery process. However, that doesn’t mean you have to be stuck with an item you don’t want or accidentally ordered.

Instead of outright cancellation, Shein offers refunds and returns to send back items that:

• Arrived damaged or defective
• Were significantly different than those described
• Simply weren’t what you wanted in person

As long as you initiate the return process on time, you can get a full refund back to your Shein wallet, even for orders that have already shipped out.

Returning Shein Orders for a Refund

Shein allows customers to return most items within 35 days of the order delivery date for a warehouse credit or refund. Here are the steps to easily return Shein orders and get your money back:

1. Log into your Shein account
2. Navigate to “My Orders” and select the order
3. Choose “Return Item” on eligible products
4. Print the provided return shipping label
5. Pack the items securely and attach the label outside the box
6. Drop off the return package at a UPS location

Once received by Shein’s warehouse, any undamaged, returnable items will be approved, and the refund amount will be added as Shein wallet credits within approximately one week.

For added buyer protection, Shein even offers free return shipping labels on your first set of returned items. Just be sure to follow their packaging guidelines properly to avoid any issues in transit.

Shein Return Restrictions and Policies

While returning Shein orders and getting a refund is generally straightforward, keep these key policies from Shein in mind:

• Refunds can only be issued as Shein wallet credits, not back to your original payment method for items already shipped.
• Some product categories like intimate apparel, jewelry, and swimwear cannot be returned.
• You have 35 days from the delivery date to initiate a Shein return.
• Additional return shipping labels beyond the first free one cost a $7.99 fee.

Be sure to review Shein’s full return and refund rules on their website before attempting to ship anything back to understand all requirements and restrictions.

What if I Don’t Receive My Shein Refund?

If you successfully canceled your Shein order but have not received the expected refund after waiting for the standard processing times, you may need to contact support for individual assistance.

Here are suggested steps to inquire about the status of a missing refund for a canceled order:

1. Have your 6-digit order number ready for reference.
2. Access the Shein Support Contact Page.
3. Submit a form ticket under the “My Order” inquiry category.
4. Explain that the order was canceled, but the refund is outstanding.
5. Include any other relevant order details like dates, items purchased, payment method, etc.
6. Double-check your spam/junk folders while awaiting Shein’s response.
7. Follow any suggestions from the support agent to locate the refund or request it be reprocessed if needed.

Shein’s customer support specialists can investigate why your refund for a properly canceled transaction has not appeared as expected. They may be able to resend it if a processing error occurs on their end.

Frequently Asked Shein Refund Questions

Here are concise answers to some of the most frequently asked questions about refunds for canceled Shein orders:

How long do Shein refunds take for canceled orders?

Shein aims to complete all refunds for legitimately canceled orders within approximately 5 to 7 business days. However, the exact refund timing can vary based on factors like:

• Your original payment method (credit card, PayPal, etc.)
• Processing times of that specific payment provider
• Whether the refund falls over any weekends or holidays

While 5-7 business days are typical, it’s best to allow Shein up to 10 business days before contacting them about any delayed or missing refunds. International customers may also need to wait a bit longer for bank transfers to fully clear across borders.

Can I get a Shein refund back to my original payment method?

Yes, when a Shein order is canceled before being shipped out, they will refund any payments directly back to the original payment method used. This includes refunding:

• Credit or debit card purchases back to that same card account
• PayPal payments back to your PayPal account balance
• Gift card redemptions back onto that gift card

So you can rest assured that properly canceling an eligible Shein order will reverse the charges, not just leave money stranded in your Shein wallet with restrictions.

What if my Shein order already shipped – can I still cancel?

No, once a Shein order has shipped out with a tracking number, you can no longer outright cancel it. The only option at this point is to go through Shein’s standard returns process after receiving the shipped package.

You must return the items following Shein’s policies, and any approved refunds will go to your Shein wallet balance as store credits rather than back to your original payment.

What Shein items are non-refundable and cannot be returned?

Even if you initiate a return request within the 35-day window, Shein enforces some product category restrictions where certain items are non-refundable and non-returnable under any circumstances. These include:

• Jewelry and watches
• Swimwear and lingerie
• Undergarments
• Costume accessories
• Bodysuits

So review your Shein order carefully before purchasing any of these restricted non-returnable items with no recourse if they don’t meet expectations or have fit issues.

Are there extra fees if I need to return multiple Shein orders?

Yes, Shein provides the convenience of free return shipping labels for your very first return shipment back to their warehouse. This helps offset the hassle if an item shows up damaged, is the wrong size, or is simply not as described upon arrival.

Shein will deduct a $7.99 fee from your refund for processing and logistics costs if you return an item after the first return.

In Conclusion

By understanding Shein’s policies and following the proper procedures, getting a refund for canceled orders can be a straightforward process:

• Cancel eligible orders before they ship out within the allowed window
• Expect refunds to original payment methods within 5-7 business days for canceled orders
• Use Shein’s returns process for orders that already shipped
• Review all non-returnable product restrictions before purchasing
• Take advantage of the free return shipping label for your first return

Shein has customer-friendly policies for order cancellations and returns. Act quickly and follow the refund steps to get your money back hassle-free.

Just be sure to contact Shein’s customer support if you encounter any hiccups with processing times or missing refund amounts. With some patience and diligence, that refund for your canceled Shein fashion fix will be back in your pocket before you know it!