How to Easily Cancel Your Xfinity Mobile Service in Simple Steps?
Have you been considering canceling your Xfinity Mobile cell phone service? Maybe you found a better deal with another carrier, or aren’t satisfied with the coverage in your area anymore.
Whatever the reason, canceling Xfinity Mobile is pretty straightforward if you follow the right steps. In this detailed guide, we’ll outline everything you need to know to smoothly and easily cancel your Xfinity Mobile service.
How Hard Is It to Cancel Xfinity Mobile?
Canceling Xfinity Mobile is generally quite easy, as long as your contract term is up. The key is picking a cancellation date at least 30 days in the future, and following proper cancellation procedures.
You’ll also need to take care of any outstanding account balances, device payments, and equipment returns to avoid additional fees. As long as you dot all your i’s and cross your t’s, canceling can be a painless process.
Throughout this guide, we’ll walk through all the ins and outs of canceling your Xfinity Mobile cell phone service. Just follow these steps, and you’ll be all set:
- Review your Xfinity Mobile contract term
- Decide if you’ll port your phone number to a new carrier
- Choose your preferred cancellation method
- Request your Xfinity Mobile account number
- Pick a cancellation date at least 30 days out
- Ask for confirmation of your cancellation
- Pay off any remaining device balance
- Return any Xfinity Mobile devices or equipment
- Carefully review your final bill before paying
By knowing what to expect and following key cancellation procedures, you can easily transition off Xfinity Mobile and onto a new carrier. So let’s get started!
1. Review Your Xfinity Mobile Contract Term
Before canceling your Xfinity Mobile service, the first thing you should do is review your current contract term. This information can typically be found by logging into your Xfinity Mobile account online.
Most Xfinity Mobile plans don’t require contracts, but some may still lock you in for a set period of time like 1 or 2 years. If you try to cancel while still under an active contract, you’ll likely need to pay an early termination fee.
These fees are usually around $110-230, but can vary. So before you cancel, know whether you’re still under contract to avoid any nasty surprises on your final bill.
If your contract term is already up, or you’re month-to-month, then you can likely cancel penalty-free. Just make sure to pick a cancellation date at least 30 days into the future.
Checking your contract status takes just a minute but saves you time and money down the road. You can also call Xfinity Mobile support for confirmation if you can’t find the details online.
2. Decide If You’ll Port Your Phone Number
The next decision to make is whether or not you’ll port your current Xfinity Mobile phone number to your new cell phone carrier. This is optional, but generally recommended.
Porting your number automatically cancels your Xfinity Mobile service once the number transfer is completed. It helps ensure no disruptions in service when you switch carriers.
However, you can choose not to port your number if preferred. But know that you’ll have to get a brand new phone number with your next carrier.
And unless you specifically request to have your Xfinity Mobile number deactivated, it may stay active and accrue charges for 30 days after canceling. This catches some people by surprise.
So in most cases, porting the number and avoiding this headache is best. But run the options by your new carrier first to see what they recommend.
Deciding on a number port in advance simplifies the cancellation process later on.
3. Choose Your Preferred Cancellation Method
Xfinity Mobile gives you several options when it comes time to actually cancel your cell phone service. You can cancel:
- By phone – Call 1-888-936-4968 and speak to a Xfinity Mobile customer service representative. This can sometimes get you retention offers to try and keep your business.
- Online – You can submit a cancellation form through your Xfinity Mobile account online. Xfinity will then call you to confirm.
- In person – Visit a local Xfinity store and cancel with an agent. This also lets you return any devices or equipment.
- By mail – Send a written cancellation letter to Xfinity Mobile including key account details.
Calling by phone is usually fastest and easiest, but choose your preferred contact method. Online, in-store, and mail cancellations work fine too.
Now let’s walk through the key cancellation steps for each method.
Cancelling Xfinity Mobile by Phone
To cancel your Xfinity Mobile service by phone:
- Call 1-888-936-4968 – Request to cancel your account.
- Provide account details – Have your account number, billing address, and any other details ready.
- Pick a cancellation date – Give a date at least 30 days from today’s date.
- Request confirmation – Ask for a cancellation confirmation number for your records.
- Note next steps – Payment of any remaining balance, device return, number porting, etc.
Cancelling by phone is quick and easy. Just be ready to jot down your cancellation confirmation details during the call.
And don’t be surprised if Xfinity Mobile offers incentives like lowered rates to try and retain you as a customer. If you want to cancel, politely but firmly decline any offers.
Cancelling Online Through Your Xfinity Account
To cancel your Xfinity Mobile service online, follow these steps:
- Log in to your account at https://xfinity.com/mobile/my-account.
- Select “Manage cancellation” from the menu or account homepage.
- Fill out the cancellation form with your details and reason for cancelling.
- Pick a cancellation date at least 30 days from today.
- Submit the online cancellation form.
- Wait for a confirmation call from Xfinity Mobile in 1-2 days.
- Note next steps during confirmation call.
Cancelling online is straightforward – just make sure to follow up once you get the call confirming your cancellation request.
Cancelling in Person at an Xfinity Store
You can also cancel your Xfinity Mobile service by visiting a local Xfinity store:
- Find a store near you using the Xfinity Store Locator.
- Talk to an agent and explain you want to cancel service.
- Provide account details like your account number.
- Return any equipment like phones, routers, cables, etc.
- Get cancellation confirmation before you leave the store.
- Note next steps like paying your final bill.
The benefit of in-person cancellation is being able to return your equipment then and there. Just don’t leave without getting some type of cancellation confirmation from the rep.
Cancelling Xfinity Mobile by Mail
To cancel service by physical mail:
- Write a cancellation letter stating your intent to cancel Xfinity Mobile.
- Include key details like your full name, account number, service address, and phone number.
- Pick a cancellation date at least 30 days out.
- Mail the letter to:
Comcast Cable
ATTN: Service Change Requests
1701 JFK Blvd.
Philadelphia, PA - Wait for confirmation by calling Xfinity Mobile after a few days.
Mailing in your cancellation takes a bit longer but still works if preferred. Be sure to follow up by phone to verify your request was received.
No matter which cancellation method you choose, give at least 30 days’ notice and request written confirmation from Xfinity Mobile when possible.
4. Have Your Xfinity Mobile Account Number Ready
Before cancelling your Xfinity Mobile service, take a minute to look up your account number. You can typically find this on your monthly bill or by logging into your online account.
Having this information handy makes the cancellation process smoother, no matter if you call, chat online, or visit an Xfinity store. The Xfinity Mobile agent will need to pull up your account to process the cancellation.
So take a minute to either:
- Locate your latest bill and note the listed account number.
- Log into your Xfinity account online and check under your profile or account settings.
- Dig up an old email receipt from Xfinity Mobile containing your account number.
Don’t stress if you can’t find your actual Xfinity Mobile account number during cancellation. Your phone number, name, and address can also help the agent identify your account.
But having those details ready makes it easier for everyone involved to verify your identity and swiftly complete the cancellation steps.
5. Pick Your Xfinity Mobile Cancellation Date
One of the most important steps when cancelling Xfinity Mobile is choosing your cancellation date.
When picking a cancellation date, be sure to select a date at least 30 days from the current date.
Xfinity Mobile requires this 30 day advance notice to process cancellations without penalty. If you cancel with less notice, you may be charged for the next billing cycle.
To avoid these extra charges, carefully choose a cancellation date that’s 30+ days out when speaking to the Xfinity agent.
- If calling to cancel, inform the rep of your desired cancellation effective date.
- When cancelling online or by mail, specify the future date in the cancellation form or letter.
- If visiting an Xfinity store, the representative can help select an appropriate date.
Be sure to verify the cancellation date during the process. Don’t assume the correct date will be automatically applied. Mistakes can happen, so double check this critical step.
Choosing your cancellation date strategically will help you avoid unnecessary service extensions or fees. So circle the date on your calendar once confirmed.
6. Ask for Confirmation of Your Cancellation
Once you’ve picked your cancellation date and submitted the request, ask for written confirmation from Xfinity Mobile.
Having a record of your cancellation request and date provides important documentation if any billing issues pop up later.
When you call to cancel Xfinity Mobile, request a cancellation confirmation number from the agent. If cancelling online or by mail, call after a few days to get confirmation.
Specifically ask the Xfinity Mobile representative to send:
- Cancellation date
- Cancellation confirmation number
- Confirmation email summarizing your request
Save this information somewhere safe in case you need to reference it later.
And follow up if you don’t receive some type of written cancellation confirmation within 5-7 days. It’s an easy extra step that could end up saving you money.
7. Pay Off Any Remaining Device Balance
If you purchased a phone or other device from Xfinity Mobile that you’re still paying off, take care of this next.
When you cancel service, any remaining device balance immediately becomes due. You have a couple options here:
- Pay it off in full directly – This lets you keep the device and unlock it for use on other networks.
- Continue with monthly installments – You can keep paying the agreed amount each month if you maintain other active Xfinity services.
- Return the device – Check if this satisfies the balance owed, based on your agreement.
Don’t just cancel and assume the payment plan goes away. Call Xfinity Mobile support to learn your exact payoff amount, then choose how you want to resolve this balance.
Taking care of an outstanding device payment protects your credit and account standing with Xfinity.
8. Return Any Xfinity Mobile Equipment
In addition to resolving your device balance, take stock of any other Xfinity Mobile equipment that needs to be returned upon cancellation.
This may include items like:
- Phones
- SIM cards
- Mobile hotspots
- Routers
- Dongles
- Cables
- Accessories
Check your account details and agreement to see if you’re required to return any components. Failure to return equipment may trigger fees from Xfinity Mobile.
The easiest way is returning items is by visiting an Xfinity store. But you can also use prepaid shipping labels if mailing back.
Don’t let equipment slip through the cracks when tying up loose ends after cancellation. Getting this step right avoids extra charges.
9. Review Your Final Bill Carefully
With your service cancelled and equipment returned, all that’s left is reviewing your final Xfinity Mobile bill.
Give this bill extra scrutiny to ensure all charges are valid and line up with your cancellation date expectations. Keep an eye out for:
- Full monthly service charges (should be prorated)
- Late fees or termination fees
- Equipment non-return fees
- Data overage charges
- Unpaid device balance
- Any other suspicious or invalid fees
If your final bill seems incorrect or overcharged, don’t hesitate to contact Xfinity Mobile support to dispute. Get inaccuracies addressed before the payment deadline.
Carefully inspecting this last bill prevents billing issues after you’ve moved on from Xfinity Mobile. So take your time and get clarification on anything that looks off.
Key Takeaways on Cancelling Xfinity Mobile
Canceling your Xfinity Mobile cell phone service is straightforward with the right preparation and know-how.
Here are some key tips to remember:
- Review your contract status first to avoid termination fees
- Port your phone number to automatically cancel service
- Pick a cancellation date at least 30 days out
- Get written confirmation of your cancellation
- Return any Xfinity Mobile equipment promptly
- Pay off or continue paying device balances
- Inspect your final bill closely before making payment
- Follow proper cancellation procedures to avoid complications
Knowing what to expect goes a long way towards a smooth transition off Xfinity Mobile. Use this guide to check all the boxes, tie up loose ends, and cancel your account without any surprises.
Cancellation FAQs
We’ll finish by answering some frequently asked questions about canceling Xfinity Mobile:
How much notice do I need to give Xfinity to cancel service?
You must cancel at least 30 days before your next billing date to avoid being charged for the next month. Anything less than a 30 day notice may incur fees or charges.
What if I’m under contract with Xfinity Mobile?
If within a contract term, you’ll likely need to pay an early termination fee around $110-230. Check your agreement to confirm the exact amount before cancelling.
Can I port my Xfinity Mobile number to a new carrier?
Yes, you can port your number out to a new provider when cancelling Xfinity Mobile. This will automatically terminate your account once the number transfer completes.
Do I need to return any equipment when I cancel service?
Possibly yes – be sure to return any Xfinity phones, routers, modems, or other equipment to avoid non-return fees. Visit an Xfinity store for easy equipment return.
Am I responsible for any remaining monthly device payments?
Yes, you must continue paying any outstanding device payment plan balances after canceling your cell phone service. You can either pay it off in full or continue with monthly installments.
How soon after cancelling will my Xfinity Mobile service officially end?
Your service end date will be effective as of whichever future date you chose during the cancellation process. Be sure to pick a date 30 days out.
Canceling Xfinity Mobile doesn’t have to be a headache if you follow the proper step-by-step process. Use the information in this guide to make sure you check all the boxes and avoid any cancellation penalties or headaches.
