Guide to Canceling Orders on Poshmark as a Buyer or Seller

Poshmark is a popular peer-to-peer marketplace for buying and selling fashion items online. Sometimes, you may need to cancel an order due to an accidental purchase, change of mind, or other reasons. Canceling a Poshmark order depends on whether you’re a buyer or seller, the type of purchase, and the order’s status.

This guide explains how to cancel orders in different scenarios, including within the 3-hour accidental purchase window, requesting cancellations from sellers, dealing with delayed orders, and seeking Poshmark’s assistance when needed. It covers the step-by-step process for a smooth cancellation experience.

As a Buyer, How to Cancel a Poshmark Order Within 3 Hours

An accidental purchase is one of the most common reasons for canceling a Poshmark order. We’ve all been there – browsing through the app, accidentally tapping the “Buy Now” button, or letting our little ones play with our phones, only to find an unexpected order confirmation. Fortunately, Poshmark understands these situations and provides buyers with a 3-hour window to cancel certain orders placed through the “Buy Now” option.

Steps to Cancel Within 3 Hours

If you need to cancel an order within the 3-hour window, follow these simple steps:

1. Sign into your Poshmark account on the website or mobile app.
2. Click on your profile icon in the top right corner and select “My Purchases.”
3. Locate the order you want to cancel and click on it.
4. Click on “Problems/Order Inquiry.”
5. Select the reason “Accidental Purchase.”
6. Confirm that you want to cancel the order.

You can only cancel “Buy Now” orders within 3 hours. Orders placed through offers are final and cannot be canceled.

Additionally, if the order has already been shipped, you will receive a shipping notification, and the cancellation option will no longer be available. In this case, you’ll need to explore other options, which we’ll discuss later in this guide.

After 3 Hours: Asking the Seller to Cancel

If you missed the 3-hour cancellation window, don’t worry – you still have a chance to cancel your order by reaching out to the seller directly. While sellers are not obligated to cancel orders after the initial 3-hour period, many are willing to accommodate reasonable cancellation requests as a courtesy, especially if the order hasn’t been shipped yet.

How to Request a Cancellation from the Seller

To request a cancellation from the seller, you can use one of the following methods:

1. Comment on the listing or bundle: Leave a polite comment on the listing or bundle page, explaining your situation and requesting that the seller cancel the order.
2. Use the direct message feature (if available): Some users have access to a direct message feature that allows them to communicate privately with the seller after making a purchase. If this feature is available to you, send a cancellation request.
3. Explain your situation politely: Whether you’re commenting on the listing or sending a direct message, explain your reasons for requesting a cancellation politely and respectfully. Sellers are more likely to accommodate reasonable requests when approached courteously.

Will the Seller Agree?

While sellers are not obligated to cancel orders after the 3-hour window, many will do so as a gesture of good customer service, especially if the request is reasonable and the order hasn’t been shipped yet. However, it’s important to understand that sellers reserve the right to decline cancellation requests, particularly if the order has already been processed or shipped.

If a seller declines your cancellation request, respecting their decision and proceeding with the order is best. Attempting to force a cancellation or leaving negative feedback due to a declined request is generally not recommended and can damage your reputation as a buyer on the platform.

Canceling a Delayed Poshmark Order After 7 Days

Sometimes, sellers may experience delays in shipping an order for various reasons. If your Poshmark order hasn’t been shipped within 7 days of purchase, the platform allows you to cancel the order and receive a full refund.

Steps to Cancel After 7 Days

To cancel a delayed Poshmark order after 7 days, follow these steps:

1. Sign in to your Poshmark account on the website or mobile app.
2. Navigate to “My Purchases” and locate the delayed order.
3. Click on the order and select “Problems/Order Inquiry.”
4. Choose the reason “Order is Delayed.”
5. Select “Cancel Order” to complete the cancellation process.

Poshmark cancels unshipped orders after 21 days. You can cancel sooner, after 7 days.

Getting Poshmark to Cancel an Order For You

In some exceptional cases, you may need to seek Poshmark’s assistance in canceling an order, particularly when dealing with issues like accidental purchases from a hacked account, payment issues, or suspected counterfeit items.

How to Request Poshmark Cancel an Order

To request that Poshmark intervene and cancel an order on your behalf, follow these steps:

1. Email Poshmark’s customer support at [email protected], clearly explaining the situation and the reason for requesting a cancellation.
2. Attach any relevant evidence or screenshots that support your request, such as proof of a hacked account or payment issues.
3. Be polite but firm in your request, providing detailed information about the order and the circumstances surrounding your cancellation request.

Poshmark May Make Exceptions

Poshmark’s sales are usually final, but they may consider cancellations in certain situations, like accidental purchases, payment issues, or counterfeit items.

Poshmark is not required to cancel orders, even in exceptional circumstances. The customer service team evaluates each request individually and makes the final decision.

Sometimes, Poshmark may cancel an order as a one-time courtesy, even if the item has already been shipped. However, this is not a guaranteed outcome, and the company may choose to uphold the sale depending on the specific circumstances.

As a Seller, How to Cancel a Poshmark Sale

While buyers have a limited window to cancel orders, Poshmark sellers have more flexibility when it comes to canceling sales. Sellers can cancel orders before shipping for various reasons, such as the item being damaged, no longer available, or incorrect listing details.

Steps for Sellers to Cancel

If you’re a Poshmark seller and need to cancel an order before shipping, follow these steps:

1. Go to the “My Sales” section of your Poshmark account.
2. Locate the order you want to cancel and select it.
3. Click on “Problems/Order Inquiry.”
4. Choose the option “Cancel Order.”
5. Select the appropriate reason for cancellation from the provided options.
6. Confirm the cancellation request to complete the process.

Poshmark allows sellers to cancel orders before shipping, but it’s best to minimize cancellations to avoid damaging your reputation and negatively impacting your customer service ratings.

Handling Cancellation Requests From Buyers

As a seller, you may occasionally receive cancellation requests from buyers after the initial 3-hour window has passed. In these situations, it’s generally recommended to accommodate reasonable cancellation requests as a courtesy, especially if you haven’t shipped the order yet.

By being understanding and providing excellent customer service, you can build a positive reputation on Poshmark and increase the likelihood of repeat business and positive reviews from satisfied customers.

Common Cancellation Scenarios and Solutions

While we’ve covered the general steps for canceling Poshmark orders, there are various specific scenarios that buyers and sellers may encounter. Here are some common cancellation situations and their respective solutions:

Your Child Made an Accidental Purchase

Your child accidentally purchased on Poshmark. Cancel the order within 3 hours. Sign in, go to “My Purchases,” select order, click “Problems/Order Inquiry,” and choose “Accidental Purchase.”

If you missed the 3-hour window, your next best option is to politely ask the seller to cancel the order before they ship it. Most sellers understand that accidental purchases, especially those made by children, can happen and may be willing to accommodate your request.

You Found the Item Cheaper Elsewhere

You have options if you find the item at a lower price elsewhere after purchasing on Poshmark:

1. Ask the Poshmark seller to cancel: Reach out to the Poshmark seller and explain that you found the item at a better price elsewhere. Many sellers will agree to cancel the order as a courtesy.
2. Request Poshmark to cancel (if already shipped): If the order has already been shipped, you can email Poshmark’s customer support, explain the situation, and request that they cancel the order and issue a refund, even if it’s a one-time exception.
3. Reposh the item: If the seller or Poshmark declines to cancel, you can always re-sell the item on Poshmark once you receive it, potentially at a lower price to attract buyers.

You Entered the Wrong Size/Color

If you accidentally ordered the wrong size or color of an item on Poshmark, your best course of action is to:

1. Cancel within the 3-hour window if possible.
2. If outside the 3-hour window, reach out to the seller before they ship and request a cancellation, explaining your mistake.

Most sellers will understand and accommodate such requests, as long as the order hasn’t been shipped yet.

The Item is No Longer Needed

Sometimes, circumstances change, and you may no longer need an item you ordered on Poshmark. In such cases:

1. Cancel within the 3-hour window if possible.
2. If outside the 3-hour window but before shipping, ask the seller politely to cancel the order.

Be prepared to provide a reasonable explanation for the cancellation request, as sellers are more likely to accommodate if the reason is understandable.

How Refunds Work After Canceling Poshmark Orders

A common question that comes up when needing to cancel a Poshmark purchase is “How long does it take to get my refund?”

The good news is processing refunds takes no extra effort when an order gets canceled properly based on the above guidelines for buyers and sellers.

Poshmark’s system is automated to smoothly handle refunds on canceled orders behind the scenes.

Here is how Poshmark refunds on canceled orders work specifically:

• As soon as the cancellation goes through, a refund gets initiated automatically
• The amount refunded equals what the buyer originally paid for the order
• Refund distribution happens back into the buyer’s account via the original payment type
• For credit card orders, expect the refund to be processed with the bank within 1-2 business days
• Poshmark wallet balances refund instantly

So if you cancel an order of a $25 item originally paid by card, expect that approximately $25 back in your connected bank account within a couple of days at most.

Super easy and no hassling customer service to recover your funds! Cancellations can be frustrating but Poshmark’s process for refunds is painless luckily.

Getting Further Support If Needed

Hopefully, this guide covered everything you need to confidently handle canceling Poshmark orders smoothly!

But in the rare event you encounter trouble or have specialized questions, Poshmark does provide further personal support.

You can reach their customer experience team via:

In-App Messaging: tap the help icon in the top right > Contact support > Explain cancellation issue

Email: [email protected]

Phone: (650)-262-4771

When you contact support about an order cancellation concern, having key details handy to share will speed up help including:

• Your username
• Order number
• Item name
• What steps have you taken already
• Screenshots of any error messages

Equipped with those details, Poshmark can manually review and walk you through the next steps on peculiar cancellation scenarios requiring assistance.

Key Takeaways and Best Practices

To wrap up this complete guide on order cancellations for Poshmark, here are some final tips and reminder notes:

For Buyers

• Set order notifications so you never miss the 3-hour cancellation window
• Have payment details saved correctly to ease getting refunds
• Ask sellers politely to cancel orders past 3 hours if possible
• Be prompt shipping items you sell to avoid cancellations

For sellers

• Double-check inventory before listing the last items
• Take quality photos to set buyer expectations accurately
• Honor accepted Poshmark offers whenever reasonably possible
• Keep buyer communication open about any changes

For both

• Save support contact details in case unconventional issues appear
• Maintain the perspective that cancellations can be part of marketplace commerce

And most importantly…

Focus on fun, honesty, and friendliness to keep the vibrant spirit of Poshmark alive!

That wraps up the complete guide on order cancellations from all angles. May your Poshmark adventures stay happy and hassle-free! But if any needs to cancel emerge, you got this!