How to Cancel GOAT Order: A Comprehensive Guide

There are few things more exciting for a sneakerhead than scoring a grail pair on GOAT, the leading sneaker resale marketplace. But what happens when buyer’s remorse sets in? Or did you accidentally order the wrong size? Or maybe you found a better deal elsewhere? Canceling orders on GOAT is possible, but there are strict policies and deadlines to follow.

Can you cancel a GOAT order? The short answer is yes, but only under certain conditions and time frames. This guide will cover all the details on how to cancel GOAT orders properly, key cut-off dates, what to do if you miss the cancellation window, policies for sellers, and tips to avoid cancellations altogether.

What is GOAT and Why Cancel an Order?

For the uninitiated, GOAT is an online marketplace that allows people to buy and sell sneakers, both new and used. It’s a massive platform with millions of users worldwide looking to score rare, hyped, and limited-edition kicks.

There are several reasons why someone may want to cancel a GOAT order after placing it:

• They had a change of heart and decided against the purchase
• They found a better deal on the same sneakers elsewhere
• They accidentally ordered the wrong size or color
• Their financial situation changed and they could no longer afford the order
• Or they simply made the purchase impulsively without thinking it through

Whatever the reason, GOAT has cancellation policies in place that aim to protect both buyers and sellers on the platform. But those policies have strict limitations.

How to Cancel a GOAT Order Within 3 Hours

The easiest scenario for canceling is if you act quickly – within 3 hours of placing your GOAT order for sneakers. As long as the 3-hour window hasn’t passed AND the seller hasn’t manually confirmed the order yet, you can cancel directly through the GOAT app by following these steps:

1. Open the GOAT app and tap on your profile icon
2. Select the “Orders” tab
3. Find the order you want to cancel and tap on it
4. Tap the “Cancel Order” button

That’s it! Your order will be instantly canceled and any payment you made will be refunded to the original payment method. Just keep in mind that apparel and accessory orders on GOAT, those cannot be canceled at all since they are auto-confirmed.

How to Cancel After the 3 Hour Window

If more than 3 hours have elapsed since you placed the order, or if the seller has already manually confirmed the order on their end, you unfortunately cannot directly cancel through the app anymore.

However, you still have a couple of potential options:

1. Contact GOAT Support

You can reach out to GOAT’s customer support team either through the app’s chat function or by submitting a request on their website. Explain your situation and plead your case for why you need to cancel the order. GOAT support may be able to assist you, but it’s not guaranteed.

2. Wait and Request a Return

If GOAT support cannot outright cancel your order, your next best option is to simply wait until you receive the sneakers, then immediately request a return through the app. You have up to 3 days after delivery to submit a return request.

Here’s how to request a return on GOAT:

1. Open the app and find your order under “Orders”
2. Tap “Request Return”
3. Follow the prompts to confirm and you’ll be issued a free return shipping label
4. Send the sneakers back unworn, in original packaging
5. Once GOAT receives and approves the return, you’ll get a refund minus shipping costs within 5 business days

So while not ideal if you wanted to avoid the shoes being shipped at all, returning is a solid backup option as long as you act quickly upon receiving the order.

When GOAT Orders Automatically Cancel

There are a couple of scenarios where GOAT’s system will automatically cancel an order without any action required by the buyer:

• If the seller does not manually confirm the order within 24 hours of purchase
• If the seller does not ship the order within 3 business days of the order being placed

In these cases, the system assumes the seller cannot fulfill the order for some reason, so it protects the buyer by automatically canceling and refunding the purchase. Pretty convenient!

Guidelines for Sellers Canceling Orders

What if you’re on the seller side of the transaction? GOAT also has specific policies for sellers who need to cancel an order after a buyer’s purchase.

Sellers can cancel an order through the GOAT app, but only within a short 24-hour window after the buyer’s payment is received. Any time after those first 24 hours, the seller has to proceed with shipping out the sneakers as agreed.

GOAT strongly discourages sellers from canceling orders frequently, as doing so can result in higher selling fees from the platform. Some legitimate reasons a seller may need to cancel include:

• They accidentally listed the wrong sneaker for sale
• They oversold their inventory and ran out of stock
• There was damage/defect that prevented them from delivering as listed

As long as sellers cancel within that first 24-hour period, they are generally allowed to do so without penalty on GOAT. But again, it should not become a regular occurrence or the seller risks higher fees.

GOAT’s Cancellation Policy Explained

To summarize GOAT’s order cancellation policies as concisely as possible:

For Buyers:

• Sneaker orders can be canceled within 3 hours of purchase, before seller confirmation
• After 3 hours, reach out to GOAT support or wait and request a return within 3 days
• Apparel/accessory orders cannot be canceled at all

For Sellers:

• Can cancel orders within 24 hours of a buyer’s payment
• But frequent cancellations may incur higher seller fees
• After 24 hours, must proceed with shipping the order

Both buyers and sellers who fail to follow GOAT’s policies risk account penalties, so it’s crucial to adhere to the platform’s terms of service.

Tips to Avoid Order Cancellations

While the ability to cancel is invaluable in certain situations, frequent order cancellations can be detrimental to your reputation and could lead to suspensions or bans on GOAT.

As a buyer, you can avoid cancellations by:

• Double the details like size, color, etc. before confirming
• Only purchasing sneakers you realistically want and can afford
• Communicating clearly with sellers about your expectations
• Being fully aware of GOAT’s terms so you don’t violate any policies

As a seller, preventing cancellations is even more important since too many can directly impact your fees. Tips include:

• Ensuring you have sufficient inventory of listed items
• Carefully checking that you listed the correct sneakers for sale
• Setting properly aligned pricing and item descriptions
• Understanding your fulfillment obligations before accepting orders

If you plan and stay compliant with the rules, order cancellations should be an extreme rarity for buyers and sellers alike on GOAT.

Alternatives to Canceling GOAT Orders

What if you miss all the cancellation windows, or decide against canceling your order? You have a few alternative options:

• Resell the sneakers: You can re-list and sell the sneakers on another platform like StockX or eBay once received
• Trade them: Use a trading platform like Tradeblock to swap for something else
• Gift them: Know someone who would love the sneakers as a gift?
• Keep & Hold: Treat it as an investment piece and hold onto the sneakers

While not ideal solutions if you regret the purchase, at least these give you a way out instead of having spent money with no way to recoup the cost.

When GOAT Cancellation Isn’t An Option

In some cases, you may reach a point where canceling or returning the GOAT order is simply not possible based on the platform’s terms. If you missed requesting a return within 3 days and GOAT support cannot accommodate a cancellation request, your likely only option is:

• Proceed with the order and accept delivery of the sneakers

Not the desired outcome, but that’s the tradeoff you accept when using a peer-to-peer marketplace like GOAT. The terms prioritize order fulfillment and aren’t overly flexible with cancellations beyond their generous windows.

The key is to avoid impulse purchases, understand the terms upfront, and think through your sneaker purchases carefully from the start. A little due diligence goes a long way in preventing regretful orders.

Following GOAT’s order cancellation policies and restrictions can save you a major headache down the road. And when all else fails, having a backup reselling plan will prevent your kicks from becoming an expensive paperweight.

The world of sneaker reselling can be exhilarating but also unforgiving if you don’t follow the rules. By understanding GOAT’s order cancellation system inside and out, you’ll never be caught off guard or stuck with sneakers you no longer want.

Whether you’re a seasoned reseller or just getting started, handling your GOAT orders properly is critical. Don’t let buyer’s remorse or impulse purchases derail your profit potential or passion for the culture. Stay informed, be diligent, and you’ll always have a way out if needed.

Conclusion

Canceling orders on GOAT is allowed but with strict time limitations and processes to follow. As a buyer, you have a 3-hour window to cancel sneaker orders before needing seller confirmation. After that, your options are limited to requesting a return within 3 days of delivery or pleading your case with GOAT support.

Sellers have a 24-hour cancellation period after receiving payment. Anything past that obligates them to ship the order, lest they face higher seller fees from GOAT for too many cancellations.

No matter which side you’re on, it’s essential to understand and adhere to GOAT’s cancellation policies. Practice due diligence, ask questions, and have backup reselling plans in case you can’t cancel or return an order.

The sneaker game is unforgiving for those who don’t follow the rules. But if you stay informed and plan, you’ll always be able to finesse your way out of regretful purchases. Pay attention, be responsible, and let GOAT’s policies be your guide to a smoother reselling experience.