How to Easily Cancel a Shein Order and Get a Refund?

Have you ever experienced buyer’s remorse after placing an order on Shein? Maybe you accidentally ordered the wrong size or color, found a better deal elsewhere, or changed your mind about an item in your cart. Whatever the reason, you may be wondering if you can cancel your Shein order and get a refund.

The good news is – yes, Shein does allow you to cancel orders under certain conditions and receive a refund back to your original payment method. In this detailed guide, we’ll walk through everything you need to know about cancelling Shein orders, returning items, and securing your refund.

Specifically, we’ll cover:

• When can you cancel a Shein order
• The step-by-step process for how to cancel your Shein order
• What happens after you cancel and how refunds are processed
• Can you cancel an order that has already shipped
• How the Shein returns and refund policies work
• Tips, tricks, and frequently asked questions

Let’s start with the first key question – when can you actually cancel a Shein order?

When Can You Cancel a Shein Order?

Shein allows orders to be cancelled at any time before the order ships out from their warehouse.

This means there is a small cancellation window between when you first place your order and when Shein hands it over to the shipping carrier.

You can verify if your order is still eligible for cancellation by checking its status in your account.

The two statuses where cancellation is still possible are:

Orders in “Processing” Status

If an order shows as “Processing”, that means it has been placed and approved but is still being prepared for shipment. Shein orders typically process very quickly (often same or next day), so this window may only be a few hours or up to 1-3 days at most.

Orders in “Unpaid” Status

If you selected bank deposit/transfer, PayPal eCheck, or another payment method that takes time to clear, your order may temporarily show as “Unpaid”. For example, Shein usually allows 24 hours to complete these pending payments.

An unpaid order essentially means the order transaction is not official yet. So there is still time to cancel before the payment clears and causes the items to ship out.

Once an order ships and shows a tracking number, it is considered officially in transit and can no longer be cancelled.

But don’t worry if your order has already dispatched – read on to learn how Shein returns and refunds work for shipped orders…

Step-by-Step Guide: How to Cancel Your Shein Order

If you’ve caught your order early enough that it meets the “Processing” or “Unpaid” eligibility, cancelling it is quick and easy:

Cancel Shein Order via Website

1. Access Shein.com and log into your account
2. Click “My Orders” or navigate to your account Order History
3. Locate order and click “View Details”
4. Click the “Cancel Order” button
5. Select a reason for cancellation and confirm

Cancel Shein Mobile App Order

1. Open Shein app and tap the “Me” profile icon
2. Under “My Orders”, select order and tap “Cancel”
3. Choose cancellation reason and confirm

And just like that, your Shein order will be canceled! You’ll receive an immediate confirmation on-screen and via email. Behind the scenes, Shein will halt fulfillment so the items are not shipped out.

So what’s next? Read on to learn how cancelled orders and refunds are processed…

What Happens After Cancelling a Shein Order?

When your cancellation request processes, Shein will update the order status and initiate any eligible refunds. Here’s what to expect after canceling a Shein order:

• Order status will change from “Processing” or “Unpaid” to “Cancelled”
• Items will stop being processed to ship out
• Any payments already submitted will be refunded
• Refunds are sent back to your original payment method
• Refunds may take 5-7 business days to appear in your account

For pending payment orders, no money exchanged hands yet so nothing needs to be returned. All discounts, Shein points, coupons will automatically be credited back as well.

If you already paid in full, Shein will swiftly issue a refund to reverse the charges using the same online payment processor or card. Most customers receive their refund within a week.

International bank accounts and wire transfers may have longer refund processing times due to banking procedures. If your refund has not come through after the maximum time frame, reach out to Shein customer support for individual assistance investigating the status.

And what happens if you missed the small cancellation window and your items already shipped from Shein’s warehouse?

Can You Cancel a Shein Order After It Ships?

Unfortunately once an order dispatches with a shipping carrier and tracking number, Shein can no longer cancel or stop the delivery process.

However, that doesn’t mean you have to be stuck with an item you don’t want or ordered by mistake!

Instead of outright cancellation, Shein offers refunds and returns to send back items that:

• Arrived damaged or defective
• Were significantly different than described
• Simply weren’t what you wanted in person

As long as you initiate the return process on time, you can get a full refund back to your Shein wallet even for orders that already shipped out.

How to Return Shein Orders After Delivery?

Shein allows customers to return most items within 35

days of the order delivery date for a warehouse credit or refund.

Here are the steps to easily return Shein orders and get your money back:

1. Log into your Shein account
2. Navigate to “My Orders” and select the order
3. Choose “Return Item” on eligible products
4. Print provided return shipping label
5. Pack items securely and attach label outside box
6. Drop off return package at UPS location

Once received by Shein warehouse, any undamaged returnable items will be approved and the refund added as Shein wallet credits within approximately one week.

For added buyer protection, Shein even offers free return shipping labels on your first set of returned items. Make sure you follow their packaging guidelines properly to avoid issues in transit.

Key Shein Return and Refund Policies

While returning Shein orders and getting a refund is generally straightforward, keep these key policies from Shein in mind:

• Refunds can only be issued as Shein wallet credits, not back to original payment method for items already shipped
• Some categories like intimate apparel, jewelry, and swimwear cannot be returned
• You have 35 days from the delivery date to initiate a Shein return
• Additional return shipping labels beyond the first free one cost $7.99 fee

Review Shein’s full return and refund rules on their website before you attempt to ship anything back to understand all requirements and restrictions.

Steps to Request Refund for Canceled Shein Order

If you successfully cancelled your Shein order but have not received the expected refund after waiting the standard processing times, you may need to contact support for individual assistance.

Here are suggested steps to inquire about the status of your missing refund for a cancelled order:

1. Have your 6-digit order number ready for reference
2. Access the Shein Support Contact Page
3. Submit form ticket under “My Order” inquiry
4. Explain order was cancelled but refund outstanding
5. Include any other relevant order details like dates, items purchased, etc.
6. Double check spam folders while awaiting Shein response
7. Follow agent suggestions to locate refund or resend if needed

Shein customer support specialists can investigate why your refund for a properly canceled transaction has not appeared as expected. They may be able to resend it if a processing error occurred.

Frequently Asked Questions About Canceling Shein Orders

How Long Does Shein Take To Process Refunds for Cancelled Orders?

Shein aims to complete all refunds for cancelled orders within approximately 5 to 7 business days. The exact refund timing can vary based on:

• Original payment method (credit card, PayPal, etc)
• Processing times of payment provider
• Weekends and holidays

Allow Shein up to one full week before contacting them about any delayed or missing refunds. International customers may wait up to 10 business days for bank transfers to clear across borders.

If I Cancel My Shein Order, Can I Get a Refund to My Original Payment Account?

Yes, when a Shein order is cancelled before shipped, they will refund any payments directly back to the original payment method used. This includes refunding:

• Credit or debit card purchases back to that same card
• PayPal payments back to PayPal account
• Gift card redemptions back to gift card

So you can rest assured that canceling an order will reverse the charges, not just leave money stranded in your Shein wallet with restrictions.

What If I Need to Return Shein Order Already Shipped or Delivered?

If your Shein package has already shipped out with tracking or been delivered, you can no longer cancel but you can return items within 35 days of estimated delivery date.

To get a refund, print the return shipping label Shein provides in your account and securely send the order back to their warehouse. Qualified returns will be refunded to Shein wallet credits only (not original payment method).

What Items Are Not Eligible for Return or Refund from Shein?

Shein enforces several return restrictions on specific product categories, preventing them from being refunded even within allowed time limits after delivery.

Non-refundable Shein items include:

• Jewelry and watches
• Swimwear and lingerie
• Undergarments
• Costume accessories
• Bodysuits

Review order carefully before purchasing restricted non-returnable items from Shein with no recourse if they don’t meet expectations or fit improperly.

Are There Extra Fees If I Need to Return Multiple Shein Orders?

Shein provides free return shipping labels for your very first return back to their warehouse. This helps offset the inconvenience if an item shows up damaged, wrong size, or otherwise not as expected upon arrival.

However, starting with your second return and any additional ones after that, Shein will subtract a $7.99 fee from your eventual refund amount to cover processing and logistics overhead. Budget for these conditional charges if making regular returns.

The Bottom Lines: Canceling and Returning Shein Orders

• Shein allows cancellation of orders that have not shipped yet
• Refunds are issued back to original payment within 5-7 days
• Shipped orders can no longer be cancelled
• Delivered items can be returned for Shein wallet credits within 35 days
• Review all Shein return restrictions thoroughly before purchasing
• First-time return label is free, additional ones incur $7.99 fee

We hope this complete guide has equipped you with everything to easily cancel eligible Shein orders yet still get refunds through returns if items have already shipped.

Act quickly if reconsidering a purchase to have the highest chance of cancellation. And as always, reach out to the attentive Shein customer support squad if you encounter any hiccups requesting order cancellations or processing refunds.

Happy (mindful) Shein shopping!