How to Cancel Your Hand & Stone Membership in 2024?
Massage and spa memberships can be a great way to prioritize self-care and relaxation. However, circumstances change, and you may find yourself needing to cancel your membership. If you’re a Hand & Stone member wondering how to cancel your membership, this guide has all the details you need.
The short answer is that canceling a Hand & Stone membership is a straightforward process that can be done by phone, email, or in person at your local spa. However, there are a few important steps and considerations to keep in mind.
This in-depth guide will cover:
- A brief overview of Hand & Stone and their membership model
- Common reasons why people cancel memberships
- Step-by-step instructions for canceling your Hand & Stone membership
- Details on the Hand & Stone membership freeze option
- How to use up any remaining services after cancellation
- Answers to other frequently asked cancellation questions
- Top alternatives to consider after canceling
- Tips for avoiding unwanted recurring charges in the future
What is Hand & Stone?
Hand & Stone is a nationwide franchise of massage and facial spas. They offer a variety of services including Swedish massages, hot stone massages, couple’s massages, facials, hair removal, and more.
One of their distinguishing features is their membership program, which provides discounted rates on services in exchange for a monthly fee. This makes getting regular massages and spa treatments more affordable.
Why Cancel a Hand & Stone Membership?
There are several common reasons why someone may want to cancel their Hand & Stone membership, such as:
- Moving out of the area: Hand & Stone has locations across the United States and Canada, but if you’re moving somewhere without a convenient location, the membership may no longer make sense.
- Financial constraints: A monthly membership fee is an added expense. If your financial situation changes, you may need to cut back on discretionary spending.
- Unsatisfactory services: While Hand & Stone aims for consistent quality, sometimes the experience doesn’t meet expectations. This could lead to canceling the membership.
- Lifestyle changes: Your self-care needs can change over time based on factors like schedule, health status, or personal preferences.
No matter the reason, canceling your membership is a straightforward process if you follow the proper steps.
Steps to Cancel Your Hand & Stone Membership
To make canceling your membership as smooth as possible, follow these four steps:
Step 1 – Call Hand & Stone Customer Service
The quickest way to initiate a cancellation is by calling Hand & Stone’s customer service line at 1-866-889-7866. Here are some tips for the call:
- Have your membership details ready (name, home location, membership number if applicable)
- Explain that you want to cancel your membership and provide your reason if you want
- Get the name/employee ID of the representative you speak with
- Request a confirmation number or cancellation summary to be emailed to you
Calling allows you to handle everything in one step, but there are other options if you prefer those methods.
Step 2 – Email Hand & Stone to Cancel
Another approach is to email Hand & Stone at [email protected] to request cancellation of your membership. In the email, be sure to:
- Include your full name and home location
- Clearly state that you want to cancel your membership
- Provide any other relevant details like membership number
- Ask for confirmation once the cancellation is processed
While not as immediately direct as a phone call, sending an email creates a paper trail of your request.
Step 3 – Visit Your Local Hand & Stone Spa
You can also cancel your membership in person by visiting the Hand & Stone location where you originally signed up. The staff at that spa can walk you through their standard cancellation process and procedure.
Step 4 – Submit Cancellation Form
In some cases, after you initiate the cancellation process by phone, email, or in person, Hand & Stone may send you a membership cancellation form. This form likely requires your signature and may need to be returned by a specific date.
Be sure to follow all instructions provided, sign the form promptly, and return it by the deadline. This final step ensures your cancellation is processed fully on their end.
Hand & Stone Membership Freeze Option
If you’re not ready to fully cancel but want to take a temporary break from your membership, Hand & Stone offers a “freeze” option. With this, you can freeze your membership for up to 3 months at a time, up to twice per 12-month period.
During a freeze period, you cannot accrue any new member benefits like discounts or guest passes. However, you can still use any unused services from your membership.
Freezing makes sense if you have a temporary situation like:
- Upcoming travel or relocation
- Short-term financial pinch
- Injury or medical condition requiring a break
Just keep in mind the freeze option has limitations compared to a full cancellation.
Using Up Remaining Services After Cancellation
One upside of canceling your Hand & Stone membership is they provide 90 days to use any services you’ve already paid for but haven’t used yet. This helps you get full value from your membership.
To maximize this benefit, check your account for any remaining:
- Massages or facials
- Discounted product purchases
- Guest passes
Schedule those services before the 90-day grace period expires after your cancellation date.
Other Frequent Questions about Canceling
Even with all the main details covered, you may still have some additional questions like:
Do I get a refund after canceling?
Unfortunately, Hand & Stone does not provide refunds for any portion of pre-paid membership fees. You can only use up the remaining services during that 90-day window.
What happens to my reward points?
Any unused reward points in your membership account will expire immediately upon cancellation. So be sure to redeem those ahead of time if possible.
Can I rejoin Hand & Stone later?
Former members can sign back up at any time. However, you’d be starting fresh with a new membership rather than reinstating your previous one.
Are there any cancellation fees?
No, Hand & Stone does not charge any fees or penalties just for canceling your membership through the standard process outlined earlier.
Top Hand & Stone Membership Alternatives
If you’re canceling because you want to explore other options, some top alternatives to consider include:
- Massage Envy – A nationwide membership-based massage franchise. Comparable pricing to Hand & Stone.
- Massage Heights – Offers monthly memberships as well as affordable rental massage services.
- Elements Massage – Membership program with no long-term contracts or hidden fees.
- Independent local massage therapists – More flexibility but likely higher per-service costs.
Do your research to find an alternative that fits your needs and budget replacing Hand & Stone.
How to Avoid Unwanted Recurring Charges
Canceling your Hand & Stone membership is one step, but it’s also a good reminder to regularly review and trim any other unwanted subscriptions, memberships, or recurring charges.
A few tips to avoid surprise charges:
- Use virtual debit or credit cards for free trials to avoid being charged after
- Set calendar reminders for any recurring bills you want to re-evaluate
- Consider a service that helps automatically track, manage, and cancel subscriptions
Staying on top of what you’re paying for can save a significant amount over time.
The key takeaway is that canceling a Hand & Stone membership is a straightforward process as long as you follow the proper steps. Whether by phone, email, or in-person, their policy allows you to cancel at any time without excessive fees or hassles. Just be sure to use up any remaining services during the provided window.
