How to Cancel XSport Fitness Membership: A Step-by-Step Guide

Joining a gym is a commitment to a healthier lifestyle, but sometimes circumstances change, and you may need to cancel your membership. If you’re an XSport Fitness member looking to terminate your contract, how do you go about canceling your XSport membership?

The process to cancel an XSport Fitness membership involves contacting them directly, either by phone, mail, or in person at your local gym, and following the specific cancellation procedures outlined in your membership agreement.

This guide explains how to cancel your XSport Fitness membership. We’ll discuss the process, potential fees, and alternative gym choices.

• Understanding the terms of your XSport membership agreement
• How to cancel over the phone
• Canceling by sending a letter through certified mail
• Visiting your local XSport gym to cancel in person
• Dealing with potential issues like continued billing after cancellation
• Freezing your membership temporarily as an alternative
• Popular gym chains to explore as alternatives to XSport

Whether you’re moving, facing financial constraints, or simply unsatisfied with XSport’s services, this guide will provide you with all the information you need to smoothly terminate your membership.

What is XSport Fitness?

Before we dive into the cancellation process, let’s briefly discuss XSport Fitness for those unfamiliar with the gym chain. XSport Fitness is a rapidly growing fitness club franchise with locations across several states, including New York, Illinois, Virginia, and Washington D.C.

XSport gyms offer a range of amenities and services, such as cardio and strength training equipment, group fitness classes, personal training, and other facilities like saunas, pools, and basketball courts (amenities may vary by location). They offer various membership options, including individual, family, and corporate plans.

Why Cancel XSport Membership?

There could be several reasons why an XSport Fitness member might want to cancel their membership. Some common situations include:

1. Moving to a new location: If you’re relocating to an area without an XSport gym nearby, or if the commute to your current gym becomes inconvenient, canceling may be the best option.
2. Financial constraints: Gym memberships can be a significant monthly expense, and in times of financial difficulty, canceling may help alleviate some of the burden.
3. Dissatisfaction with services: If you’re unhappy with the facilities, amenities, or customer service at your XSport gym, canceling and finding a better-suited gym might be the way to go.
4. Changing fitness goals or routines: Sometimes, your fitness needs or preferences may change, and an XSport membership may no longer align with your goals or desired workout routine.

Understand your membership agreement and follow the correct cancellation process to avoid extra fees or issues.

Review Your Membership Agreement

Before initiating the cancellation process, it’s crucial to review your XSport Fitness membership agreement thoroughly. This document outlines the terms and conditions of your contract, including the cancellation policy.

Look for details such as:

• Notice period: Many gym memberships require a specific notice period (e.g., 30 days) before cancellation takes effect.
• Cancellation fees: Some agreements may include cancellation fees or penalties for early termination.
• Documentation required: You may need to provide specific documentation, such as a written cancellation request or proof of relocation, depending on your reason for canceling.

Understanding these terms will help you navigate the cancellation process smoothly and avoid any surprises or additional charges.

How to Cancel XSport Membership Over the Phone?

One of the most convenient ways to cancel your XSport Fitness membership is by calling their dedicated cancellation number: 1-877-417-1450.

When calling, be prepared with the following information:

• Your full name
• Membership number or account details
• Reason for cancellation
• Requested cancellation date

During the call, clearly state your intent to cancel your membership and provide the requested information. It’s also advisable to ask for a confirmation email or message from XSport Fitness, documenting your cancellation request and its effective date.

Some members have had issues with continued billing after canceling over the phone, which we’ll address later.

How to Cancel by Sending a Letter?

If you prefer a more formal approach or want to have a paper trail, you can cancel your XSport Fitness membership by sending a written cancellation request via certified or registered mail. This method ensures you have proof of delivery and receipt.

To cancel by letter, follow these steps:

1. Write a cancellation letter: In your letter, clearly state your intent to cancel your membership, effective immediately or on a specific date. Include your full name, membership number or account details, and the location of your XSport gym.
2. Include relevant documentation: Depending on your reason for cancellation, you may need to include additional documentation, such as proof of relocation or a medical note.
3. Send the letter by certified or registered mail: Use a trackable mailing service to ensure delivery and maintain a record of your cancellation request. The mailing address for XSport Fitness cancellations is: Capital Fitness, Inc. P.O. Box 4012 Aurora, Illinois 60507
4. Request a confirmation: In your letter, kindly request a written confirmation of cancellation from XSport Fitness, including the effective date of termination.

Following this process creates a paper trail, proving you canceled, which helps if future issues arise.

Canceling In-Person at Your Local XSport Gym

You can cancel your XSport Fitness membership by visiting your local gym in person. XSport has specific hours for handling cancellation requests.

To cancel in person, follow these steps:

1. Visit during designated hours: XSport Fitness locations typically handle cancellation requests between 10 AM and 6 PM, Monday through Friday.
2. Speak to a front desk staff member: Inform the staff that you wish to cancel your membership and provide your membership details.
3. Fill out a cancellation form: You may be required to complete a cancellation form or provide a written request.
4. Request a copy of the cancellation form: Once you’ve completed the necessary paperwork, ask for a copy of the cancellation form or written confirmation for your records.

Canceling in person may not always be straightforward, as not all XSport locations have dedicated staff available. If you encounter difficulties or have questions, ask to speak with a manager or contact XSport’s customer service.

What If XSport Keeps Billing After Cancellation?

Despite following the proper cancellation procedures, some XSport Fitness members have reported instances where the gym continued to bill them for monthly membership fees even after their cancellation request.

If this happens, take these steps:

1. Contact XSport Fitness customer service: Reach out to XSport’s customer service department and provide them with the details of your cancellation request, including any confirmation or documentation you received.
2. Request a refund: If XSport Fitness acknowledges the error, request a refund for any unauthorized charges made after your cancellation date.
3. Dispute unauthorized charges: If XSport Fitness is unresponsive or refuses to issue a refund, you can dispute the unauthorized charges with your credit card company or bank.
4. Send a demand letter: As a last resort, you can send a demand letter to XSport Fitness through a service like DoNotPay, which can help escalate the issue and potentially resolve it through small claims court if necessary.

Dealing with continued billing can be frustrating. Stay persistent and document all communication and attempts to resolve the issue.

Potential Fees and Refunds

When canceling your XSport Fitness membership, it’s important to be aware of potential fees and refund policies:

• Notice period: XSport Fitness typically requires a 30-day notice period after you submit your cancellation request. During this time, you may still have access to the gym facilities and be billed for any remaining membership fees.
• Cancellation fees: Depending on the terms of your membership agreement, you may be subject to cancellation fees or penalties for early termination. Review your contract carefully to understand any applicable fees.
• Prorated refunds: If you’re a first-time XSport Fitness member, the gym may offer a prorated refund for any unused portion of your membership if you cancel within the first 33 days. However, this policy may vary depending on your location and membership agreement, so it’s essential to inquire about the specifics.

Freezing XSport Membership Temporarily

If you’re not ready to cancel your XSport Fitness membership entirely but need a break for a specific period, you may have the option to freeze your membership temporarily. XSport allows members to put their membership on hold for up to 90 days, given a valid reason.

Some acceptable reasons for freezing your membership include:

• Relocation: If you’re temporarily relocating for work, study, or personal reasons, you can freeze your membership until you return.
• Medical reasons: In cases of injury, illness, or pregnancy, XSport may allow you to freeze your membership until you recover or give birth.
• Military deployment: Active-duty military personnel can freeze their memberships during deployment or temporary assignments.

To freeze your XSport Fitness membership, you’ll need to follow the same procedures as cancellation, either by contacting customer service, submitting a written request, or visiting your local gym. Be prepared to provide documentation supporting your reason for freezing the membership.

Freezing your membership can be a convenient option if you plan to resume your XSport Fitness membership after a temporary break, avoiding the hassle of canceling and potentially signing up again later.

Best Gym Alternatives to XSport

If you’ve decided to part ways with XSport Fitness permanently, you might be exploring alternative gym options in your area. Here are some popular gym chains to consider:

Planet Fitness

• Pricing: $10 per month for a Classic membership; $24.99 per month for a Black Card membership
• Benefits: Access to any Planet Fitness location with a Black Card; bring a guest for free; access to amenities like massage chairs and tanning beds

Anytime Fitness

• Pricing: $41 per month, depending on location
• Benefits: 24/7 access to gyms; family and joint membership plans; student, senior, and military discounts

24 Hour Fitness

• Pricing: Varies by location, but typically $10 to $60 per month for a single-club membership
• Benefits: Extensive amenities like pools, saunas, and basketball courts; personal training options; nationwide access with certain membership tiers

Crunch Fitness

• Pricing: Around $9.95 per month for a base membership; additional fees for amenities like group classes
• Benefits: No long-term contracts; diverse group fitness classes; modern facilities with a fun, vibrant atmosphere

When considering gym alternatives, factor in aspects like location, amenities, pricing, and any specific fitness goals or preferences you may have. Reading reviews and visiting potential gyms in person can also help you make an informed decision.

Remember, canceling your XSport Fitness membership doesn’t mean the end of your fitness journey – it simply opens the door to new opportunities and gym experiences that better suit your needs.