How To Cancel Your SmileDirectClub Subscription

Have you considered canceling your SmileDirectClub subscription? If so, you likely have questions about the cancellation process and what happens next. This comprehensive guide will walk you through how to cancel SmileDirectClub in 7 easy steps.

Can I Cancel My SmileDirectClub Subscription?

Yes, you can cancel your SmileDirectClub subscription at any time. However, cancellation policies and refund eligibility vary depending on your situation.

SmileDirectClub is an affordable teeth alignment option that ships custom clear aligner trays directly to your door. But there are many reasons you may need to cancel your SmileDirectClub subscription, such as:

Aligners not effectively straightening teeth
Pain or dental issues after starting treatment
Can no longer afford monthly payments
Dislike doing at-home teeth scans
Want in-person dental supervision
Unhappy with customer service

Below we will explore in detail how to cancel through SmileDirectClub, stop payments, return aligners, get a refund, and find alternate orthodontic options.

Table of Contents

Step 1: Contact SmileDirectClub Customer Service to Cancel

To cancel your SmileDirectClub subscription, the first step is contacting their customer service team. You can reach them via:

Phone: 1-800-848-7566
Email: [email protected]

When you contact them, explain you want to cancel your subscription and why. Be ready to provide:

Name, email address, account details
Reason for cancellation
Details on aligners received and payments made
Refund request if within 30 days of getting aligners

A SmileDirectClub representative will look up your account, process the cancellation, and let you know:

If you qualify for any refund
When you’ll receive any refund owed
If aligners need to be returned
How to handle unfinished treatment

Save the cancellation confirmation and any details on refunds you are entitled to. This information will be needed if disputing any charges later on.

Step 2: Stop Automatic Payments to SmileDirectClub

After canceling with customer service, you also need to stop automatic payments or billing.

If you set up recurring payments through your bank or credit card, contact them to suspend or cancel payments to SmileDirectClub.

To do this:

Call the number on your card
Request to stop payments to SmileDirectClub
Provide account number and company name
Confirm cancellation of automatic billing
Document details like date, name of representative

If you signed up for SmilePay monthly financing, you must halt payments ASAP even after canceling. Work with your financial institution to prevent further automatic charges.

Step 3: Cancel Your SmileDirectClub Account Online

In addition to contacting customer service, you can fully cancel your SmileDirectClub subscription through your online account:

Go to smiledirectclub.com and log in
Click on “My Account” then “Subscription”
Select “Cancel Subscription” and follow prompts
Enter reason for canceling if requested
You’ll receive a cancellation confirmation email

This ensures the cancellation is processed on SmileDirectClub’s end. But you still need to separately stop recurring payments.

Step 4: Return Any Remaining Aligner Trays

Based on when you cancel, SmileDirectClub may require you to return any unused aligners. The company provides a prepaid shipping label for returns.

You can mail aligners back to:

SmileDirectClub
Returns Department
414 Union Street
Nashville, TN 37219

Include your name, order number, and reason for return.

Step 5: Consult with a Dentist for Alternate Treatment

Canceling SmileDirectClub doesn’t mean you have to give up on straighter teeth. Make an appointment with a dentist or orthodontist to discuss options.

A specialist can examine your teeth and advise if you still need alignment treatment. Get a new treatment plan and cost estimate. Traditional braces or alternatives like Invisalign may better suit your needs.

Your dentist can also check for any dental problems caused by SmileDirectClub aligners. Address any issues before attempting further treatment.

If satisfied with your SmileDirectClub progress, ask your dentist to finish with custom aligners for in-person supervision.

Step 6: Request Partial Refund for Unfinished Treatment

If you cancel SmileDirectClub before completing treatment, you may be eligible for a partial refund. Policies vary, but you can potentially get money back if:

You return aligners within 30 days
SmileDirectClub approves a refund request
Your state’s laws allow refunds
You never got all purchased aligners

Make your refund request promptly and in writing. Explain why you deserve money back even if outside the 30-day window. Follow up if needed.

If requests get denied but you feel owed a refund, dispute the charges with your bank or credit card company. Provide proof you tried canceling and getting money back.

Step 7: Review Cancellation and Refund Policies

It’s important to understand SmileDirectClub’s cancellation and refund rules, including:

You can cancel anytime but partial refunds aren’t guaranteed
Full refund if aligners are returned within 30 days
Refunds typically processed in 5-10 business days
Payments must be separately canceled
Smile Guarantee warranty voided after canceling

While SmileDirectClub wants you to complete treatment, customer service can guide you on cancellation when necessary. Know the policies.

Can I Get a Refund from SmileDirectClub?

You may be able to get a full or partial refund when canceling SmileDirectClub:

Full refund: You are eligible for a complete refund if you return all aligners within 30 days of originally receiving them. This refunds the upfront treatment cost.

Partial refund: If canceling after 30 days, you can request a partial refund for any unused aligners. But this is not guaranteed. SmileDirectClub reviews on a case-by-case basis.

Make your refund request quickly in writing after canceling. Be clear on why you are owed money back. Provide date of cancellation, aligners returned, and amount paid. Follow up if needed.

If you never got all aligners ordered, highlight this and provide documentation. You deserve a refund for undelivered products.

Why You May Want to Cancel SmileDirectClub

There are many valid reasons you may want to stop treatment from SmileDirectClub, including:

Aligners not working – Teeth aren’t straightening as expected
Pain – Experiencing dental pain or issues
Affordability – Can no longer pay monthly SmilePay fees
Inconvenience – Dislike at-home teeth scanning
Supervision – Want in-person dentist oversight
Customer service – Unhappy with SmileDirectClub support
Better options – Your orthodontist recommends something different

If doubting the teledentistry aligners are right for you, listen to your teeth and talk to your dentist. Don’t feel locked in if needing to cancel.

Alternatives After Cancelling SmileDirectClub

Don’t lose hope for straighter teeth if canceling SmileDirectClub. Alternatives include:

Traditional braces – Typical metal brackets and wires applied by an orthodontist
Invisalign – Clear aligner trays changed every 1-2 weeks with in-person dental supervision
Other aligners – Companies like Byte or Candid offer mail-order options
Dentist-monitored treatment – Have your dentist finish with custom aligners
Do nothing – If teeth are straight enough or orthodontics aren’t recommended for your situation

An orthodontist can best assess your options, but teeth alignment is still possible without SmileDirectClub.

Steps to Cancel SmileDirectClub Subscription

To recap, follow these 7 key steps when canceling your SmileDirectClub clear aligner subscription:

Contact customer service
Stop automatic payments
Cancel through online account
Return unused aligners
Consult a dentist
Request any owed refund
Review cancellation policies

With the proper approach, you can smoothly exit SmileDirectClub, recoup costs, and evaluate teeth straightening alternatives if needed.

Common SmileDirectClub Customer Complaints

Understanding why others cancel SmileDirectClub may help assess if it’s the right choice for you:

“Doesn’t work” – Aligners move teeth minimally or unevenly
“Causes pain” – Loose teeth, cuts in mouth, dental issues
“Bad customer service” – Difficulty resolving problems or complaints

How to Get the Most Refund from SmileDirectClub

If eligible, make sure you get the maximum refund possible when canceling SmileDirectClub:

Return aligners within 30 days – This qualifies for a full refund of upfront treatment cost
Note exact number of unused aligners – You can get a prorated refund on these
Keep payment receipts – Document amount owed back based on payments exceeding aligners received
Follow-up persistently – Don’t let SmileDirectClub side-step refund requests
File a complaint – With your state attorney general if SmileDirectClub refuses

You have leverage to get money back. Keep pressing your case calmly and professionally.

Can I Continue Treatment After Cancelling?

Is it possible to resume SmileDirectClub treatment after canceling? It depends on:

Time since last wearing aligners – Teeth may shift if too long ago
Account status – It must remain open to order new aligners
Dental health – New impressions may be needed if changed

Discuss options with your dentist first before restarting with old aligners. New scans and molds may be required for proper fitting.

Steps if You Paid Upfront

Did you prepay for the full SmileDirectClub treatment? If canceling, take these steps:

Request prorated refund for unused aligners
Return remaining aligners to boost refund amount
Cancel account access to prevent new orders
Get dentist recommendations on finishing or alternatives
Note exactly how many unsent aligner sets were owed

Since you paid early, ensure you maximize the refund. SmileDirectClub should honor commitments.

Common SmileDirectClub Cancellation Questions

Here are answers to some frequently asked questions about canceling SmileDirectClub:

Can I finish treatment with a dentist?

Yes, your dentist may be able to create custom aligners to finish what SmileDirectClub started.

Are refunds guaranteed?

No, partial refunds after 30 days are at SmileDirectClub’s discretion based on your specific situation.

Do I need to keep paying?

You must continue paying installments until your financing balance is paid off.

Can I transfer to Invisalign?

Yes, but you’ll have to restart the treatment process with impressions, scans, and aligners through an Invisalign provider.

How do I return aligners?

Use the prepaid shipping label SmileDirectClub provides to return aligners to their returns department address.

Conclusion

We hope this guide covered everything you need to know about canceling your SmileDirectClub subscription and aligner treatment. The process involves stopping payments, account cancellation, aligner returns, dental consultations, refund requests, and finding alternative teeth straightening solutions if needed.

While SmileDirectClub is an affordable option, listen to your orthodontist and your teeth when determining if it’s working for you. With the right approach, you can exit smoothly and move onto other teeth alignment options if desired.

How to Cancel Your SmileDirectClub Subscription – Step-by-Step Guide