How to Easily Cancel Your Icelandair Flight for Full Refund
Have you ever needed to cancel your Icelandair flight but weren’t sure of the process or if you’d get your money back? Whether an unexpected event causes a change in travel plans or Icelandair alters the flight schedule, you may find yourself needing to request a refund for an unused ticket.
The good news is, Icelandair’s cancellation policy allows passengers to cancel flights and receive ticket refunds under certain conditions. But what exactly are those conditions?
Can you get a full refund if you cancel your Icelandair flight? How do you cancel your Icelandair flight online or by phone? What fees apply and how long does it take to get your money back?
This in-depth guide answers all those questions and more on:
- Icelandair’s cancellation policy
- Eligibility for full or partial ticket refunds
- Steps to cancel your Icelandair flight online
- Steps to cancel your Icelandair flight by phone
- Applicable change and cancellation fees
- Refund process if Icelandair cancels your flight
- Timeline to receive an Icelandair refund
- Using Icelandair’s Cancellation Protection service
Let’s start by understanding Icelandair’s cancellation and refund policies.
Icelandair’s Cancellation Policy and Refund Eligibility
Icelandair offers economy and business class tickets under various branding such as Economy Light, Economy Standard, Economy Flex, and Saga Premium.
Each ticket class has its own set of rules regarding flight cancellations and refund eligibility:
- Economy Light tickets are 100% non-refundable outside the 24 hour grace period after booking. Only unused taxes are refunded.
- Economy Standard tickets are also completely non-refundable, except for the taxes.
- Economy Flex tickets are fully refundable if you cancel before departure, minus booking/service fees.
- Saga Premium non-Flex tickets behave as Economy Standard – non-refundable except taxes.
- Saga Premium Flex tickets are 100% refundable like Economy Flex, less any fees.
So in summary, Icelandair provides very flexible and generous refunds if you purchase Flex tickets in either Economy or Saga Premium cabins. Standard and Light fares are largely non-refundable though, so choose carefully while booking!
Can I Get a Full Refund if I Cancel My Icelandair Flight?
Whether you get a full or partial refund depends primarily on three factors:
- Type of ticket purchased
- Timing of the cancellation
- Portion of ticket used
As per Icelandair cancellation policy:
- Economy Flex: Full refund if cancelled before departure minus booking fee
- Saga Premium Flex: Full refund if cancelled before departure minus booking fee
So if you purchased the Flex version of either Economy or Saga Premium tickets, and you cancel prior to departure, you’re eligible for 100% of the airfare cost back.
However, any booking fees or additional charges will generally be forfeited.
For partially used Flex tickets, the flown portion is recalculated and the remainder is refunded minus a ~$75 cancellation fee.
The best part? Icelandair provides a generous 24 hour courtesy refund period when booking directly through them. We’ll cover specifics shortly.
First, let’s walk through how to actually cancel an Icelandair flight booking.
How Do I Cancel My Icelandair Flight Online?
Cancelling an Icelandair flight through the website takes just a few minutes. Simply:
- Visit Icelandair’s Manage Booking page
- Enter your reservation details and confirmation code
- Select “Request Refund” when you’re ready
- Choose reason for cancellation
- Confirm and submit the refund request!
Once submitted, an Icelandair agent will review your request and process the applicable refund within 45 days in case of eligibility.
You’ll receive a confirmation email when it’s been issued via your original payment method.
How Do I Cancel an Icelandair Flight by Phone?
To cancel an upcoming Icelandair flight over the phone:
- Call Icelandair’s Customer Service line at 1-800-223-3555
- Specify you need to cancel an existing flight booking
- Provide booking reference number and passenger details
- Confirm reason for travel cancellation
- Icelandair will immediately update the reservation and advise next steps
Similar to online, by phone cancellation takes just 5-10 minutes. Icelandair’s agents can confirm any refund eligibility and amount on the call.
You’ll then receive a formal refund confirmation via email in case you qualify.
What Fees Apply When Cancelling an Icelandair Ticket?
As per standard industry practice, when you cancel airline tickets – certain fees get applied apart from forfeiting the base fare.
In case of Icelandair, expect the following supplementary charges:
- Booking fee – This is non-refundable
- $75 cancellation fee for Flex tickets
- Potential ‘no show’ fee if you skip originally booked flight
The above depend on specific ticket terms. Please check your reservation for custom details.
Good news though.
For 24 hours after booking an Icelandair flight, you can cancel and get everything refunded including all fees and charges!
Next, let’s go over options when Icelandair itself cancels your flight.
What if Icelandair Cancels My Flight – What Are My Refund Options?
In case of involuntary flight cancellation by Icelandair, you can:
A) Request a full refund for the unused ticket amount
B) Get rebooked on the next available Icelandair flight free
If Icelandair cancels within 2 weeks of departure and delays your alternate arrangement, you become eligible for the EU standard flight cancellation compensation.
Amount varies by route, but is usually between €250-€600 per traveller. Be sure to submit a formal claim along with supporting documents.
While you wait at the airport for the new flight, Icelandair also provides care amenities likes meals and accommodation vouchers in applicable cases.
Simply approach airline agents onsite to avail those benefits after presenting your cancelled flight notification.
Will Icelandair Provide a Refund for Partially Used Tickets?
Absolutely.
If you’ve commenced your journey but unable to complete the rest due to any personal reason…
Icelandair will refund the remaining unused value left on the ticket. They simply deduct the used portion from total fare paid.
To process a partial refund, submit Icelandair’s Online Refund Form as usual.
Do remember fees and penalties still apply, unless you have the Flex version or purchased Cancellation Protection upfront (more below).
How Long Does it Take To Get an Icelandair Refund After Cancellation?
Once you complete the cancellation process and Icelandair confirms refund approval, disbursal takes:
- Within 7 business days if the original ticket was paid by credit card
- Within 20 business days if it was a cash booking
After ticket verification and deduction of any applicable penalties or fees, the final payable refund amount gets credited automatically to your card/bank account used originally.
As an exception, the 24 hour courtesy refund gets issued real-time at the spot.
Finally, here’s a value-added service to make your booking completely risk-free.
Should I Buy Icelandair Cancellation Protection?
For complete peace of mind and risk-free booking, consider purchasing Icelandair’s Cancellation Protection plan.
It can be availed upto 36 hours post booking your flight ticket. Allows you to claim and receive a full penalties-free refund in case of:
- Sudden health issues
- Family emergencies
- Flight delays and cancellations
- Terror alerts
- Anything that disrupts your travel
This protects against losing money to otherwise non-refundable fares. At a nominal ~$25 fee per passenger, it’s valuable insurance for uncertain times.
So that covers everything you need to know regarding Icelandair flight cancellation and ensuing refunds.
With a generous courteys 24 hour window, very flexible fully-refundable Flex fares, and the optional Cancellation Protection…
You can book your next trip to Iceland or Europe with full confidence!
Does this guide fully answer key questions around cancelling an Icelandair reservation and getting ticket refunds? Let me know in comments if you need any clarification or have additional questions!
